Abstract
In this chapter, a balanced and holistic approach for the assessment of change management in context of tailored simulation gaming and computer simulation is developed. The change management measurement framework distinguishes between internal efficiency and strategic effectiveness from human resource, process and technology points of view. In addition, the change projects itself and the outcomes of the project, i.e. the changes in operations, are evaluated separately in the framework. The framework is applied to analyze and compare the change projects in three Finnish manufacturing companies. The results indicate that the framework explains the difference between successful and less successful change management in manufacturing processes. By applying the measurement framework in practice, organizations can continuously improve their change management capabilities. More empirical research is needed to test the framework further.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35506-1_17
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© 2000 IFIP International Federation for Information Processing
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Taskinen, T., Smeds, R. (2000). Measuring Simulation Based Change Management in Manufacturing. In: Riis, J.O., Smeds, R., Van Landeghem, R. (eds) Games in Operations Management. IFIP — The International Federation for Information Processing, vol 42. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35506-1_6
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DOI: https://doi.org/10.1007/978-0-387-35506-1_6
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