Abstract
The paper is composed by two parts. The first one is to show the main findings of the “as is” process analysis and “to be” process definition in the Prefecture of Milan, one of the users of KIWI project. This allows to present the improvement interventions in order to highlight the main user requirements for KIWI platform. It lets public employees access anywhere and anytime to relevant knowledge, transformed from implicit to explicit, through mobile devices. The second objective is to describe the development stage of KIWI platform that should be used to improve the efficiency and the effectiveness of public organisations. In particular, the project aims at developing innovative, user-relevant, wireless technologies which make the relationship between PA and citizens easier.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-3-540-35127-6_28
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© 2003 Springer-Verlag Berlin Heidelberg
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Gadda, L., Innocenti, E.B., Savoldelli, A. (2003). KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration. The Case of Prefecture of Milan. In: Wimmer, M.A. (eds) Knowledge Management in Electronic Government. KMGov 2003. Lecture Notes in Computer Science, vol 2645. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44836-5_30
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DOI: https://doi.org/10.1007/3-540-44836-5_30
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