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Knowledge Communication Model: Malaysian Public Service Phenomena

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Knowledge Management in Organizations (KMO 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 877))

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Abstract

Malaysian Public Service (MSP) is moving towards efficient citizen-centric and focus on enhancing productivity through a whole-of-government approach supported by a lean and agile organization, competent talent, effective delivery of projects, and efficient services of the local authority. In addition to that, to determine the right direction especially for Information and Communication Technology (ICT) thrust strategy is also one of main concern. Thus, common perceptive between Information Technology (IT) experts and decision makers are essential to ensure for high-quality decision making and coordinated organization achievement. The knowledge integration between IT experts and decision makers is crucial, must well-communicate and comprehensible by both parties. Through the initial study, the phenomena and challenges on knowledge communication process in MSP can be clearly understood.

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Acknowledgments

The research is financially supported by Public Service Department of Malaysia and Universiti Teknologi Malaysia under Research University Grant (RUG), Vot No: Q.K130000.2538.14H16.

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Authors and Affiliations

  1. Advanced Informatics School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia

    Rohaizan Daud, Nor Zairah Ab Rahim, Roslina Ibrahim & Suraya Ya’acob

Authors
  1. Rohaizan Daud
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  2. Nor Zairah Ab Rahim
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  3. Roslina Ibrahim
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  4. Suraya Ya’acob
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Corresponding author

Correspondence to Rohaizan Daud .

Editor information

Editors and Affiliations

  1. School of Computing, Staffordshire University, Stafford, United Kingdom

    Lorna Uden

  2. University of Žilina, Žilina, Slovakia

    Branislav Hadzima

  3. National University of Kaohsiung, Kaohsiung, Taiwan

    I-Hsien Ting

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Daud, R., Rahim, N.Z.A., Ibrahim, R., Ya’acob, S. (2018). Knowledge Communication Model: Malaysian Public Service Phenomena. In: Uden, L., Hadzima, B., Ting, IH. (eds) Knowledge Management in Organizations. KMO 2018. Communications in Computer and Information Science, vol 877. Springer, Cham. https://doi.org/10.1007/978-3-319-95204-8_7

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  • DOI: https://doi.org/10.1007/978-3-319-95204-8_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-95203-1

  • Online ISBN: 978-3-319-95204-8

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