Abstract
The objective of this study is to identify criteria and indicators to evaluate distance education programs used in companies. The choice of this subject is justified by current difficulties companies experience in evaluating training, especially virtual training. It provides a correlation between results of this type of training and organizational results. A theoretical base was built on the following aspects: training perspectives and development, structure and evaluation of virtual training and definition of performance indicators — emphasizing the model of evaluation of four levels by Kirkpatrick (1998) and the Balanced Scorecard by Kaplan & Norton (1997). Starting from this conceptual base, the authors conducted exploratory research using techniques of data collection, interviews with distance education specialists, and an analysis of organizational best practice in virtual training. Eight specialists from Brazilian Universities were interviewed and the best practices of thirty two companies were analysed from papers presented to the Congress on E-learning Brazil in 2004. The preliminary results allow establishment of a relation between criteria and relevant indicators for evaluation of this type of training system. The validation of this model will be through a case study of a company using virtual training.
Chapter PDF
6 References
Bohlander, G.; S. Snell & A. Sherman (2003) Administração de recursos humanos, Pioneira Thomson Learning, São Paulo.
Camargo, L. L. (2000) Uso de indicadores da qualidade para o gerenciamento estratégico de empresas do ramo comercial, Programa de Pós-Graduação em Engenharia de Produção, Universidade Federal de Santa Catarina (UFSC), Florianópolis. [http://teses.eps.ufsc.br/defesa/pdf/4429.pdf]
Hack, L. E. (2000) Mecanismos complementares para a avaliação do aluno na educação a distância, Curso de Pós-Graduação em Ciência da Computacao, Instituto de Informática, Universidade Federal do Rio Grande do Sul (UFRGS), Porto Alegre.
Kaplan, R. S. & D. P. Norton (1997) A estratégia em ação — Balanced Scorecard, Campus, Rio de Janeiro.
Kirpatrick, D. L. (1998) Evaluating training programs: the four levels (Second Edition), Berret-Koehler Publishers Inc., San Francisco, CA.
Marras, J. P. (2001) Administração de recursos humanos: do operacional ao estratégico, Futura, São Paulo, pp.145–172.
Niskier, A. (1999) Educação a distância: a tecnologia da esperança. Edições Loyola, São Paulo.
Takashina, N. T. & M. C. X. Flores (1995) Indicadores da qualidade e do desempenho, Qualitymark, Rio de Janeiro.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 International Federation for Information Processing
About this paper
Cite this paper
Nakayama, M.K., da Schröeder, C.S., Pilla, B.S., Haro, D.G., Binotto, E. (2005). Virtual Corporate Training Systems. In: van Weert, T., Tatnall, A. (eds) Information and Communication Technologies and Real-Life Learning. IFIP — The International Federation for Information Processing, vol 182. Springer, Boston, MA. https://doi.org/10.1007/0-387-25997-X_2
Download citation
DOI: https://doi.org/10.1007/0-387-25997-X_2
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-25996-3
Online ISBN: 978-0-387-25997-0
eBook Packages: Computer ScienceComputer Science (R0)