Anomia and Fraudulent Behavior by Retail Employees

  • Albert Caruana
  • B. Ramaseshan
  • Michael T. Ewing
Conference paper
Part of the Developments in Marketing Science: Proceedings of the Academy of Marketing Science book series (DMSPAMS)

Abstract

Anomia describes the individual’s lack of integration in social life. The construct has been linked to various types of activities and concepts but no research appears to have been undertaken linking it to fraudulent behavior. The literature on anomia and fraudulent behavior are examined, measurement instruments are identified and a survey is carried out among employees of a large retail chain. The psychometric properties of the instruments are confirmed and evidence of a link is provided. The implications for managers and theory are considered, limitations are noted and directions for future research are indicated.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Albrecht, W.S., McDermott, E.A., Williams, T .L. ( 1994), ''Reducing the cost of fraud," Internal Auditor 51, No. 1 (Feb.), 28-34.Google Scholar
  2. Carman,Jx.(l990), "Consumerperspectives of servicequality: An assessment of SERVQUAL dimensions," Journal of Retailing, 66, No. 1 (Spring), 33-55.Google Scholar
  3. Cole, C.A. ( 1989), "Deterrence and consumer fraud," Journal of Retailing 65, No. 1, 107-120.Google Scholar
  4. Dodder, R.A. and Astle, D.J. (1980), "A methodological analysis of Srole's nine-item anomia scale," Multivariate Behavior Research 15,329-334.Google Scholar
  5. Durkheim, E. (1893), The Division of Labor (translated byJ. Spaulding and G. Simpson, 1933), New york: The Free Press.Google Scholar
  6. Edwards, W .J. (1996), "A measurement of delinquency differences between adelinquent and non-delinquent sample: What are the implications?" Adolescence 31, 124 (Winter), 973-990.Google Scholar
  7. Jolson, M. (1974), "Consumers as offenders," Journal of Business Research 2 (January), 89-98.CrossRefGoogle Scholar
  8. LaForest, L. ( 197 5), "Strength and weakness of the theory of anomie as an explanation of alcoholic deviation," Toxicomanies 8, No.3, 219-238.Google Scholar
  9. Maciver, RM. (1950), The Ramparts We Guard, new York: MacMillan.Google Scholar
  10. Merton, R.K. (1957), "Social structure and Anomie," American Sociological Review 3 (June), 672-682.Google Scholar
  11. Muncy, J.A. and Vitell, S.J. (1992), "Consumer ethics: An investigation of the ethical beliefs of the final consumer," Journal of Retailing 24,297-311.Google Scholar
  12. Nunnally, J.C. ( 1978), Psychometric Theory, New York: McGraw-Hill, 2nd edition.Google Scholar
  13. Orru, M. (1987), Anomie, Winchester, MA: Allen & Unwin, Inc.Google Scholar
  14. Peter, J.P. and Churchill, G .A., Jr. ( 1986), ''Relationships among research design choices and psychometric properties of rating scales: A meta analysis," Journal of Marketing Research 23, No.1, 1-10.Google Scholar
  15. Poresky, R.H., Atilano, R.B. and Hawkins, K. (1981), "Anomia in rural women: A longitudinal comparison of two measures," Psychological Reports 49,480-482.CrossRefGoogle Scholar
  16. Robinson, J.P. and Shaver, P.R. (1973), Measures of Social Psychological Attitudes, Ann Arbor, MI: Survey Research Center, University of Michigan.Google Scholar
  17. Rosen1hal, I. (1975), ''Vietnam war soldiers and the experience of normlessness," Journal of Social Psychology 96, No. 1, 85-90.Google Scholar
  18. Srole, L. ( 1956), "Social integration and certain corollaries: An exploratory study," American Social Review 21, 709-716.CrossRefGoogle Scholar
  19. Taylor, G.S. and Zimmerer, T .W. (1992), "Voluntary turnover among middle-level managers: An analysis of perceived causes," Journal of Managerial Issues 4, No. 3, 424-437.Google Scholar
  20. Troldahl, V.C. and Powell, F.A. (1965), "A short-form dogmatism scale for use in field studies," Social Forces 44,211-214.CrossRefGoogle Scholar
  21. Wilkes, RE. (1978), "Fraudulent behavior by consumers," Journal of Marketing 42 (October), 67-75.CrossRefGoogle Scholar
  22. Zabriskie, N. (1972-73), "Fraud by consumers," Journal of Retailing 48 (Winter), 22-27.Google Scholar

Copyright information

© Academy of Marketing Science 2015

Authors and Affiliations

  • Albert Caruana
    • 1
  • B. Ramaseshan
    • 2
  • Michael T. Ewing
    • 2
  1. 1.University of MaltaNorfolkUSA
  2. 2.Curtin University of TechnologyNorfolkUSA

Personalised recommendations