A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards

  • Stein de Bever
  • Daniel FormoloEmail author
  • Shuai Wang
  • Tibor Bosse
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11566)


Chatbots are typically used in dialogue systems for various purposes such as customer service and information acquisition. This paper explores enhancement of social skills training for security guards with the use of chatbots. More specifically, we designed a chatbot using text and voice as input to study the acceptance and the impact of the system to training security guards in deal with stress situations. The result of a pilot experiment and a survey are presented and discussed. Finally, we discuss possible improvements and future work.


Chatbots Serious games Training Role-playing Security employees Intelligent agents 



This research was supported by the Brazilian scholarship program Science without Borders - CNPq scholarship reference: 233883/2014-2.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Stein de Bever
    • 1
  • Daniel Formolo
    • 1
    Email author
  • Shuai Wang
    • 1
  • Tibor Bosse
    • 2
  1. 1.Department of Computer ScienceVrije UniversiteitAmsterdamThe Netherlands
  2. 2.Behavioural Science InstituteRadboud UniversiteitNijmegenThe Netherlands

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