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  • Textbook
  • © 2018

Electronic Commerce 2018

A Managerial and Social Networks Perspective

Authors:

  1. Efraim Turban

    1. University of Hawaii, Kihei, USA

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  2. Jon Outland

    1. Herzing University, Rapid City, USA

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  3. David King

    1. JDA Software, Scottsdale, USA

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  4. Jae Kyu Lee

    1. School of Business, Yonsei University, Seodaemun-gu, Seoul, Korea (Republic of)

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  5. Ting-Peng Liang

    1. National Sun Yat-sen University, Kaohsiung, Taiwan

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  6. Deborrah C. Turban

    1. Turban Company Inc., Kihei, USA

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  • The leading Graduate text on E-Commerce brought completely up to date

  • End of chapter exercises, case studies, and class projects

  • Includes supplementary material: sn.pub/extras

  • Request lecturer material: sn.pub/lecturer-material

Part of the book series: Springer Texts in Business and Economics (STBE)

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Table of contents (15 chapters)

  1. Front Matter

    Pages i-xxviii
    PDF

  2. Introduction to E-Commerce and E-Marketplaces

    1. Front Matter

      Pages 1-1
      PDF

    2. Overview of Electronic Commerce

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 3-39

    3. E-Commerce: Mechanisms, Platforms, and Tools

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 41-76

  3. E-Commerce Applications

    1. Front Matter

      Pages 77-77
      PDF

    2. Retailing in Electronic Commerce: Products and Services

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 79-122

    3. Business-to-Business E-Commerce

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 123-166

    4. Innovative EC Systems: From E-Government to E-Learning, E-Health, Sharing Economy, and P2P Commerce

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 167-201

  4. Emerging EC Platforms

    1. Front Matter

      Pages 203-203
      PDF

    2. Mobile Commerce and the Internet of Things

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 205-248

    3. Intelligent (Smart) E-Commerce

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 249-283

    4. Social Commerce: Foundations, Social Marketing, and Advertising

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 285-324

    5. Social Enterprise and Other Social Commerce Topics

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 325-358

  5. EC Support Services

    1. Front Matter

      Pages 359-359
      PDF

    2. Marketing and Advertising in E-Commerce

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 361-401

    3. E-Commerce Security and Fraud Issues and Protections

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 403-455

    4. Electronic Commerce Payment Systems

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 457-499

    5. Order Fulfillment Along the Supply Chain in e-Commerce

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 501-534

  6. E-Commerce Strategy and Implementation

    1. Front Matter

      Pages 535-535
      PDF

    2. EC Strategy, Globalization, SMEs, and Implementation

      • Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban
      Pages 537-572
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About this book

This new Edition of Electronic Commerce is a complete update of the leading graduate level/advanced undergraduate level textbook on the subject.  Electronic commerce (EC) describes the manner in which transactions take place over electronic networks, mostly the Internet. It is the process of electronically buying and selling goods, services, and information. Certain EC applications, such as buying and selling stocks and airline tickets online, are reaching maturity, some even exceeding non-Internet trades. However, EC is not just about buying and selling; it also is about electronically communicating, collaborating, and discovering information. It is about e-learning, e-government, social networks, and much more. EC is having an impact on a significant portion of the world, affecting businesses, professions, trade, and of course, people.

The most important developments in EC since 2014 are the continuous phenomenal growth of social networks, especially Facebook , LinkedIn and Instagram, and the trend toward conducting EC with mobile devices.  Other major developments are the expansion of EC globally, especially in China where you can find the world's largest EC company.  Much attention is lately being given to smart commerce and the use of AI-based analytics and big data to enhance the field.  Finally, some emerging EC business models are changing industries (e.g., the shared economy models of Uber and Airbnb). The 2018 (9th) edition, brings forth the latest trends in e-commerce, including smart commerce, social commerce, social collaboration, shared economy, innovations, and mobility.

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Keywords

  • Electronic Commerce
  • E-Commerce
  • Online Business
  • Mobile Commerce
  • EC Systems
  • Social Commerce
  • Smart Commerce
  • Sharing Economy
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Authors and Affiliations

  • University of Hawaii, Kihei, USA

    Efraim Turban

  • Herzing University, Rapid City, USA

    Jon Outland

  • JDA Software, Scottsdale, USA

    David King

  • School of Business, Yonsei University, Seodaemun-gu, Seoul, Korea (Republic of)

    Jae Kyu Lee

  • National Sun Yat-sen University, Kaohsiung, Taiwan

    Ting-Peng Liang

  • Turban Company Inc., Kihei, USA

    Deborrah C. Turban

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About the authors

Efraim Turban is a visiting scholar at the Pacific Institute for Information System Management, University of Hawaii.  He earned his M.B.A. and Ph.D. at the University of California, Berkeley. Previously, he was on the staff of several universities including City University of Hong Kong, Lehigh University, Florida International University, California State University Long Beach, Eastern Illinois University, and the University of Southern California. Dr. Turban is the author of over 100 refereed papers published in leading journals such as Management Science, MIS Quarterly, and Decision Support Systems. He is also the author of 20 books including Electronic Commerce: A Managerial Perspective and Information Technology for Management. He is also a consultant to major corporations worldwide. Dr. Turban's current areas of interest are Web-based decision support systems, using intelligent agents in electronic commerce systems, and collaboration issues in global electronic commerce.

Jon C. Outland, is the System Division Chair of Business for Herzing University, Menomonee Falls, Wisconsin.   He holds a Ph.D. in Business Administration as well as a Master’s in Business Administration (MBA), and a Master’s of Science in Information Systems with an Electronic Commerce concentration.  Dr. Outland teaches many courses in the MBA program, and specializes in concepts related to Project and Information Technology Management.  He has been teaching and developing e-commerce and other business/IT courses online for over 17 years.  Dr. Outland has more than 20 years of industry experience in high-tech companies and has been helping firms deploy e-commerce solutions since 1998.  He is a certified Project Management Professional (PMP), and is personally interested in the creation and marketing of online solutions for small to medium-sized businesses.

David King (Ph.D.), has over 25 years experience leading the development of decision support, performance management and enterprise system software.  Currently, he is the Sr. VP of New Product Development at JDA Software, Inc. in Scottsdale Arizona.  He joined JDA in 2004 after serving a number of years as the Sr. VP of Product Development and CTO for Comshare Inc.  Dr. King has authored a number of articles and books and is the co-author of Electronic Commerce: A Managerial Perspective (Prentice-Hall).  He also serves on a variety of industrial advisory and university boards including the MIS Advisory board at the University of Georgia and the Technopolis Advisory Board at Arizona State University.

Jae  K. Lee is the HHI Chair Professor in the College of Business, and currently serves as the head of Graduate School of Green Growth and the Director of EEWS (Energy, Environment, Water, and Sustainability Initiative) Research Center (former EEWS Initiative) at KAIST (Korea Advanced Institute of Science and Technology). He has been a Professor of Management Information Systems and Electronic Commerce at KAIST since 1985, and served as Dean of the College of Business during 2006-7. He is a Fellow of the Association of Information Systems, the global organization of IS researchers. He received a B.A. in Industrial Engineering from Seoul National University (1973), a M.S. in Industrial Engineering from the KAIST (1975) and a Ph.D. in Operations and Information Systems from the Wharton School, University of Pennsylvania (1985). He was a visiting professor of the Wharton School at the University of Pennsylvania (2000), University of Texas at Austin (1995), Carnegie-Mellon University (1989), and City University of Hong Kong (2001). He was the founding editor-in-chief of the journal, Electronic Commerce Research and Applications (Elsevier, SSCI and SCIE Accredited), and was the founding chair of the International Conference on Electronic Commerce. During 2005-6, he was appointed as Associate Dean of Faculty and Research, School of Information Systems at Singapore Management University.

Ting-Peng Liang is National Chair Professor of Information Management and Director of Electronic Commerce Research Center at the National Sun Yat-sen University in Taiwan and Visiting Professor of City University of Hong Kong. He is also a Fellow of the Association for Information Systems. He received his doctoral degree from The Wharton School of the University of Pennsylvania and had taught University of Illinois, Purdue University and the Chinese University of Hong Kong. He has published more than 100 research articles, including more than 60 in academic journals. His primary research interests include electronic commerce, intelligent decision support, knowledge management, and strategic applications of information systems.  His papers has appeared in journals, such as Management Science, MIS Quarterly, Communications of the ACM, Journal of MIS, Operations Research, Decision Support Systems, Information and Management, Decision Sciences, IEEE Computer, IIE Transactions, International Journal of Electronic Commerce, and many others. He also serves as the founding editor of the Pacific Asia Journal of AIS and on the editorial boards of several academic journals, such as Decision Support Systems, International Journal of Electronic Commerce, Journal of Computer Information Systems, Electronic Commerce Research and Applications, Journal of the Association for Information Systems.

Deborrah C. Turban (Turban Company Inc., previously with the University of Santa Thomas in the Philippines) brings expertise in EC research and analysis.
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Bibliographic Information

  • Book Title: Electronic Commerce 2018

  • Book Subtitle: A Managerial and Social Networks Perspective

  • Authors: Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban

  • Series Title: Springer Texts in Business and Economics

  • DOI: https://doi.org/10.1007/978-3-319-58715-8

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) 2018

  • Hardcover ISBN: 978-3-319-58714-1Published: 03 November 2017

  • Softcover ISBN: 978-3-319-86460-0Published: 12 June 2018

  • eBook ISBN: 978-3-319-58715-8Published: 12 October 2017

  • Series ISSN: 2192-4333

  • Series E-ISSN: 2192-4341

  • Edition Number: 9

  • Number of Pages: XXVIII, 636

  • Number of Illustrations: 15 b/w illustrations, 75 illustrations in colour

  • Topics: E-Business, Business Information Systems, Operations Research and Decision Theory

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Access via your institution
eBook USD 109.00
Price excludes VAT (USA)
  • ISBN: 978-3-319-58715-8
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 149.99
Price excludes VAT (USA)
Hardcover Book USD 219.99
Price excludes VAT (USA)
Learn about institutional subscriptions