© 2018

Business Process Management Cases

Digital Innovation and Business Transformation in Practice

  • Jan vom Brocke
  • Jan Mendling


  • The first book to present an extensive collection of real-world cases on Business Process Management

  • Includes cases from world's leading organizations in various sectors

  • Presents cases from a wide range of regions around the world


Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Strategy and Governance

  3. Methods

    1. Front Matter
      Pages 167-167
    2. José Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva, Martin Matzner
      Pages 205-233
    3. Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt, Michael Reifer
      Pages 257-274
    4. Robert Andrews, Moe Wynn, Arthur H. M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor et al.
      Pages 275-290
    5. Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke, Peter Loos
      Pages 291-310
    6. Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H. M. ter Hofstede, Sean Rothwell
      Pages 311-333

About this book


This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.


Case Studies BPM Business Process Management Teaching Cases Professional Cases Real-World BPM Cases

Editors and affiliations

  • Jan vom Brocke
    • 1
  • Jan Mendling
    • 2
  1. 1.Institute for Information SystemsUniversity of LiechtensteinVaduzLiechtenstein
  2. 2.Institute for Information BusinessVienna University of Economics & BusinessViennaAustria

About the editors

 Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, Director of the Institute of Information Systems, and Vice President Research and Innovation at the University of Liechtenstein. Jan has conducted over 300 studies in the area of IT and BPM, published in renowned outlets including MIT Sloan Management Review, MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS), the European Journal of Information Systems (EJIS), and Information Systems Journal (ISJ). He has authored and edited over 30 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world. 

Professor Dr. Jan Mendling is a Full Professor with t
he Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Conceptual Modelling and Enterprise Systems. He has published more than 300 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 15 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.

Bibliographic information


“The book is a useful and comprehensive summary of several real-life case studies for organizations and researchers. It is a valuable resource in the form of empirical evidence.” (Bálint Molnár, Computing Reviews, July, 2018)