Business Process Management Cases

Digital Innovation and Business Transformation in Practice

  • Jan vom Brocke
  • Jan Mendling

Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Strategy and Governance

  3. Methods

    1. Front Matter
      Pages 167-167
    2. José Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva, Martin Matzner
      Pages 205-233
    3. Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt, Michael Reifer
      Pages 257-274
    4. Robert Andrews, Moe Wynn, Arthur H. M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor et al.
      Pages 275-290
    5. Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke, Peter Loos
      Pages 291-310
    6. Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H. M. ter Hofstede, Sean Rothwell
      Pages 311-333

About this book


This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.


Case Studies BPM Business Process Management Teaching Cases Professional Cases Real-World BPM Cases

Editors and affiliations

  • Jan vom Brocke
    • 1
  • Jan Mendling
    • 2
  1. 1.Institute for Information SystemsUniversity of LiechtensteinVaduzLiechtenstein
  2. 2.Institute for Information BusinessVienna University of Economics & BusinessViennaAustria

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing AG 2018
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-319-58306-8
  • Online ISBN 978-3-319-58307-5
  • Series Print ISSN 2192-8096
  • Series Online ISSN 2192-810X
  • About this book