Business Process Management Cases

Digital Innovation and Business Transformation in Practice

  • Jan vom Brocke
  • Jan Mendling

Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Strategy and Governance

  3. Methods

    1. Front Matter
      Pages 167-167
    2. José Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva, Martin Matzner
      Pages 205-233
    3. Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt, Michael Reifer
      Pages 257-274
    4. Robert Andrews, Moe Wynn, Arthur H. M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor et al.
      Pages 275-290
    5. Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke, Peter Loos
      Pages 291-310
    6. Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H. M. ter Hofstede, Sean Rothwell
      Pages 311-333
  4. Information Technology

    1. Front Matter
      Pages 335-335
    2. Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias Löchte et al.
      Pages 337-359
    3. Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian Röglinger, Marco Schmidt
      Pages 361-379
    4. Ingo Rau, Iris Rabener, Jürgen Neumann, Svetlana Bloching
      Pages 381-396
    5. Søren Debois, Thomas Hildebrandt, Morten Marquard, Tijs Slaats
      Pages 397-412
    6. Matthias Schrepfer, Matthias Kunze, Gunnar Obst, Juliane Siegeris
      Pages 431-448
    7. Roland Leitz, Andreas Solti, Alexander Weinhard, Jan Mendling
      Pages 449-461
    8. Jan Suchy, Milan Suchy, Michal Rosik, Agnes Valkova
      Pages 463-483
  5. People and Culture

    1. Front Matter
      Pages 503-503
    2. Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn, Michael Bögle
      Pages 505-520
    3. Florian Imgrund, Christian Janiesch, Christoph Rosenkranz
      Pages 521-540
    4. John Krogstie, Merethe Heggset, Harald Wesenberg
      Pages 557-575
    5. Carina Alves, Iveruska Jatobá, George Valença, Glória Fraga
      Pages 593-610

About this book


This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.


Case Studies BPM Business Process Management Teaching Cases Professional Cases Real-World BPM Cases

Editors and affiliations

  • Jan vom Brocke
    • 1
  • Jan Mendling
    • 2
  1. 1.Institute for Information SystemsUniversity of LiechtensteinVaduzLiechtenstein
  2. 2.Institute for Information BusinessVienna University of Economics & BusinessViennaAustria

Bibliographic information