Background

Populations worldwide are ageing rapidly, and accompanying this phenomenon is a rise in the prevalence of noncommunicable diseases (NCDs). Low- and middle-income countries (LMICs) report disproportionately higher disease and economic burden [1, 2]. In 2019, 74% of all deaths globally were caused by NCDs, and the proportion was 85% in LMICs in South-East Asia [3]. Most deaths from NCDs are attributable to cardiovascular diseases, followed by cancers, respiratory diseases, and type 2 diabetes.

In Cambodia, economic development accompanied by health reforms since the early 1990s has resulted in substantial life expectancy gains [4]. Falling fertility rates have followed other countries’ trajectories with a rapidly ageing population [5] and an increased prevalence of NCDs. The most common NCDs in Cambodia include type 2 diabetes, cancers, cardiovascular diseases, and chronic respiratory diseases [6].

During the past 15 years, the number and proportion of deaths due to NCDs in Cambodia has risen steeply, while total mortality has decreased. Mortality from NCDs has increased by more than 50%, from 38,600 deaths in 2000 to nearly 60,000 deaths in 2016 [3]. In 2016, 38% of deaths from NCDs were caused by cardiovascular diseases, 22% by cancers, 6% by respiratory diseases and 4% by type 2 diabetes [3]. The driving forces behind this epidemiological shift from communicable diseases to NCDs include rapid urbanization, unhealthy diets, lack of physical activity, and population ageing [2, 6].

The National Strategic Plan for the Prevention and Control of Noncommunicable Diseases 2013–2020 [7] outlines the adverse health and economic impacts of the increase in NCDs and the roles and responsibilities of the many government agencies enrolled to “break the cycle of poverty and non-communicable diseases”. The plan was supplemented by the 2018–2027 National Multisectoral Action Plan for the Prevention and Control of Noncommunicable Diseases [8]. In the near term, the strategic plan establishes primary care-level HCs as the focal points for NCD health services, specifically those related to managing hypertension and type 2 diabetes. However, HCs have limited experience in providing NCD services, primarily focusing on maternal and child health, communicable diseases, and health education and promotion services. Further, while evidence-based guidelines for managing common chronic conditions [9, 10] and efforts to guide HCs in establishing NCD services exist, such activities need to be tailored to the local context. One way to implement evidence-based guidelines is developing and applying a toolkit localized to a particular geographical or healthcare setting.

Toolkits can consist of one or a set of documents developed to support clinical workflows or pathways, targeting healthcare providers, community health workers, patients or other key stakeholders. Studies have shown that using a toolkit in conjunction with a clinical intervention is associated with improved health outcomes, including reduced falls, number of hyperglycaemic events, and lengths of stay [11].

This report documents the process of developing a toolkit designed to help physicians, nurses and other staff at HCs in Cambodia assess, counsel, treat and manage patients with hypertension and type 2 diabetes. While most engagement with stakeholders in this study has, for practical and financial reasons, focused only on Siem Reap Province, the tools may be adapted for use in other provinces in the country.

Methods

Funding

This research was supported by WHO’s Centre for Health Development.

Process of developing the toolkit

We developed the toolkit based on guidelines published by the WHO Package of Essential Noncommunicable Disease Interventions (WHO PEN) for primary healthcare [9]. In addition, we considered elements in the HEARTS technical package for cardiovascular disease management in primary healthcare [10] as they relate to promoting care processes through the use of standard tools. The work builds on engagement with stakeholders in Cambodia, which has occurred since 2016, examining the opportunities and challenges of offering enhanced NCD services [12].

The toolkit was developed using an iterative process of group and one-to-one consultations with key stakeholders facilitated by team members based in Cambodia. The stakeholders included representatives of the Ministry of Health (MOH), Siem Reap Provincial Health Department, national health institutes, HCs in all four operational districts of Siem Reap Province and nongovernmental organizations (NGOs). The consultations took place between April 2019 and March 2021. All one-to-one consultations with stakeholders were conducted directly in Khmer by Cambodian research team members. Group consultations were also conducted primarily in Khmer with a professional translator on-site to facilitate translations in English and Khmer in real time.

The development of the toolkit broadly followed the principles of facilitated process improvement, a methodology applied in other settings providing care for chronic diseases that explicitly takes account of context-specific features and challenges when developing a toolkit for translating evidence-based guidelines into practice [13]. This method followed four systematic steps:

  1. 1.

    Preliminary consultation with key stakeholders to broadly identify key bottlenecks in the prevention and management of NCD and tools to address them

  2. 2.

    Implementation of a capacity survey of HCs in Siem Reap province

  3. 3.

    Scoping review of recent primary care interventions for managing NCDs in LMICs

  4. 4.

    Development and assessment of the toolkit in a two-stage process with key stakeholders

These steps are summarized in Table 1 and described in greater detail in the following sections.

Table 1 Timeline of the development of a toolkit for evidence-based guidelines to treat hypertension and type 2 diabetes, Cambodia 2019–2021
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Step 1: Consultative meeting with key stakeholders

A 2-day meeting was held with stakeholders in April 2019 in Siem Reap, Cambodia. The consultative meeting aimed to identify the key bottlenecks to preventing, screening for and managing NCDs at the HC level in the province and the possible tools that could be used to address them, based on a set of core functional specifications for achieving WHO PEN (Fig. 1). The meeting comprised 30 participants, including representatives of the MOH, Siem Reap Provincial Health Department, operational districts and HCs in the province and NGOs working to improve NCD care in Cambodia.

Fig. 1
figure 1

Source: reference [15]

Core tasks in the management of hypertension and type 2 diabetes.

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Participants were first asked to identify a range of specific sites that could serve as archetypes for different HCs to better understand the challenges faced in providing NCD care in Cambodia. Three prototypical types were identified, based on actual HCs in Siem Reap, and these were used for further discussion.

During the workshop phase, a series of group exercises was conducted to outline and discuss a general representation of the main factors promoting or inhibiting successful management of NCDs, focusing on hypertension and type 2 diabetes. In addition, stakeholders provided feedback on a questionnaire developed for use to identify capacity gaps in providing NCD care across a range of HCs in the province.

The three thematic challenges to preventing and treating hypertension and type 2 diabetes were the accessibility and affordability of NCD services, awareness and knowledge of the benefits of NCD care, and the quality of care in HCs, particularly regarding the availability of medicines and appropriately trained staff. Subsequently, a list of measures related to structures, processes and outcomes was identified that could be used to track how well a HC performs in preventing and treating basic NCDs. The stakeholders also reviewed the draft survey designed to assess HCs’ capacities to provide NCD primary care.

Step 2: Capacity survey among HCs

A cross-sectional facility survey was conducted in June 2019 among chiefs and vice-chiefs of primary healthcare centres to assess the capacity of the centres in Siem Reap Province to provide primary NCD care for hypertension and type 2 diabetes. The capacities assessed included the availability of equipment, provision of essential services, diagnostic capacity and the availability of essential medicines. The survey was conducted in all four operational districts in the province: Angkor Chum, Krolanh, Siem Reap and Sotr Nikum. Out of a total of 91 HCs in the province, a statistically representative sample of 45 was randomly selected, stratified by geographical location (urban, semiurban and rural) and the number of centres in each operational district. Data were collected using the WHO PEN sample questionnaire to assess capacity to prevent and manage major NCDs in primary care centres in low-resource settings [14].

Step 3: Scoping review of primary care interventions for managing NCDs

The next step involved a scoping review of recent primary care interventions for managing NCDs in LMICs in Asia. The review was initiated in November 2019 and conducted by two research team members. Articles were searched using the MEDLINE database. To be included, studies must have been published in peer-reviewed journals in English between 2014 and 2019, with interventions focusing on chronic conditions or NCDs (excluding mental health conditions and maternal care) or hypertension or type 2 diabetes (excluding gestational diabetes) or cardiovascular disease in primary healthcare settings in LMICs in Asia. We also included articles related to the management of NCDs and their associated complications, such as diabetic foot. Traditional and naturopathic medicine interventions and studies focused on allied health, specialist, and secondary or tertiary care were excluded.

A total of 191 articles were retrieved. Two reviewers independently screened the titles and abstracts, developed a list for inclusion and discussed discrepancies. Out of 191 articles found, 56 were selected for further review. Validity scores were given to assess the intervention’s acceptability, sustainability and impact on processes and control of the disease. Of the 56 articles, we identified 10 studies describing eight different trials as having adhered to most of the actionable steps associated with implementing a core package for managing hypertension or type 2 diabetes (Fig. 1). The resources described in these trials ranged from community screening to the diagnosis and management of patients.

Step 4: Development and assessment of the toolkit

As part of the literature review, practical examples of the implementation of essential NCD interventions were identified, and the relevant means (tools) were extracted, if available. In addition, the team engaged with experts familiar with Cambodia’s health system infrastructure and who had experience conducting similar NCD programmes in Cambodia and other low-resource settings. Based on these findings, a draft list of tools was developed and presented and revised in a two-stage process.

The first stage consisted of a 1-day meeting with a stakeholder advisory group held in December 2020. The meeting brought together stakeholders from the MOH, Siem Reap Provincial Health Department, HCs, the Cambodia Diabetes Association, national health institutes and NGOs to assess the draft set of tools for implementing the core tasks of a basic package for managing and treating hypertension and type 2 diabetes. Participants were requested to critique the tools in terms of their sufficiency and practicality for implementation at the same prototypical sites of care discussed earlier. Suggested improvements were sought for any tools deemed to be less than sufficient or practical, and the tools were revised accordingly. Findings from this meeting fed into the development of the first complete version of the toolkit, and they were used to describe each tool’s purpose and intended users and provide a brief explanation of how to use it.

The second stage involved presenting the revised toolkit to a stakeholder evaluation group and assessing it through a series of 10 one-on-one interviews with the group members, all of whom had direct experience in providing services, administering or overseeing potential WHO PEN sites in the province. Feedback from these interviews was incorporated into the final toolkit described in the Results section.

Results

The preliminary toolkit was developed, critiqued and revised based on systematic consultations with key stakeholders. The toolkit aims to help physicians, nurses and other staff at primary care-level HCs in Cambodia assess, counsel, treat and manage patients with hypertension and type 2 diabetes. Based on evidence-based guidelines, the toolkit can be used for the routine management of patients with elevated blood pressure or blood glucose and to identify potential patients, such as those with a history of cardiovascular disease in first-degree relatives, those who are smokers or obese and those aged ≥ 40 years.

The toolkit—known as A toolkit for hypertension and diabetes management at health centres in Cambodia [15]—is organized according to the core tasks required to treat and manage these diseases, as summarized in Fig. 1. A supporting set of administrative tools is included in the appendix of the toolkit to facilitate resource management and quality improvement. A full version of the toolkit is included in Additional file 1: Appendix 1.

Table 2 summarizes the tools, the purpose of each tool and its intended users. This toolkit is implemented in a paper version, and the descriptions specify where each document should be kept. Each tool will be filed in either a clinic registration file or a patient’s record or held by the patient. The patient’s record can be subdivided into administrative, care encounters (including missed visits and referral consultations) and laboratory records.

Table 2 Tools in A toolkit for hypertension and diabetes management at health centres in Cambodia (action numbers correspond to those in Fig. 1)
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The toolkit was designed to be practical and straightforward to follow and supplement the existing evidence-based guidelines [9, 10] that promote care processes using standard tools.

The toolkit can be modified as needed based on the resources at HCs, operational districts or provinces, or arrangements with other institutions, such as referral facilities, networks of community health workers, private pharmacies, general practitioners and NGOs.

Seven assumptions were made when developing the toolkit.

  1. 1.

    The HC is the focal point for care for hypertension and type 2 diabetes, and it has clear and effective links to referral institutions.

  2. 2.

    Tools for community outreach will be developed only after a solid relationship between the HC and referral institution is established.

  3. 3.

    Medications are assumed to be available and affordable.

  4. 4.

    The tools should focus on best addressing the task function and should not necessarily restrict how and by whom the tasks are performed.

  5. 5.

    The tools address essential tasks and include the key information and procedures required for fulfilling the functional specifications. These tools can be expanded to address needs specific to each HC, operational district or province.

  6. 6.

    The typical HC that would benefit most from the toolkit would be one functioning relatively well in its traditional roles, does not need the involvement of community health workers and has demonstrated administrative capacity in carrying out day-to-day activities.

  7. 7.

    Implementing the toolkit also involves a training manual and consulting assistance, the details of which are not described here.

Discussion

The Toolkit for Hypertension and Diabetes Management at HCs in Cambodia was developed to help healthcare providers implement established evidence-based guidelines on managing hypertension and type 2 diabetes at the primary care level.

The development of the toolkit was undertaken as an iterative process through engagement with stakeholders at multiple intervals. This engagement allowed us to better tailor the tools to the local context while also strengthening buy-in at the ministry and HC level in need of such a toolkit for facilitating the implementation of evidence-based guidelines at the local level. This case study has also shown that research teams from multiple countries, including LMICs, can collectively work together to implement a project that incorporates international and context-specific features and produce a document that can be implemented at primary care facilities. Finally, the toolkit has been developed so that the majority of the tools can be translated and implemented as-is in other primary care facilities in other provinces in Cambodia and other LMICs.

This case study has a few limitations. First, given that this project focused on HCs in Siem Reap Province, home to the second-largest city in the country, the results may not be generalizable to other provinces whose healthcare infrastructure is different and where geographical proximity to healthcare facilities may vary. Second, given the set of assumptions made in the toolkit development, successful deployment will require other inter-related factors to be addressed. Two main challenges in this regard are the reliable procurement and supply chain management of medication and the referral systems in place between different sites of care. It is crucial to ensure medication availability and affordability and improve the integration of HCs with and referral systems between HCs and higher-level facilities, such as referral hospitals, for the functional specifications highlighted in the WHO PEN to be successfully implemented. Third, stakeholder consultations did not include patients, the indirect (but ultimate) beneficiaries of the toolkit. Patient-level input is highly valuable in any implementation science project. We intend to seek and incorporate patient-level feedback in iterations of the toolkit in follow-up research studies. Fourth, while contextual features were incorporated into the final toolkit, a formal contextual assessment was not conducted due to time and resource constraints. Fifth, since the completion of the literature review and development of the toolkit, two sets of related international guidelines have since been published, namely, guidelines for the management of hypertension with a special focus on LMICs published by the International Society of Hypertension in 2020, and pharmacological guidelines for hypertension management published by WHO in 2021; these documents are important to take note of and will be evaluated and reviewed in future iterations of the toolkit. Finally, user manuals and training curricula should be developed to support their understanding and use for the toolkits to be implemented as intended. Future projects aim to develop a user manual and a training package to support healthcare workers in implementing the toolkit and pilot test the toolkit and training package in selected sites in Siem Reap Province.

The toolkit is a work in progress, and the team envisages that changes will be made as it is pilot tested in a few sites, outside the scope of this project. Steps will also be taken to harmonize information captured in the toolkit with an emerging electronic NCD database being developed by the MOH. While the tools are presented as paper-based, they are designed to be translated into an electronic medical record.

It is envisaged that strengthening primary care at the HC level will serve as the first step towards developing a more comprehensive system in which workers at the community level and physicians at higher-level facilities, such as NCD clinics and hospitals, will be incorporated into the care pathway for NCD patients. The resources appropriate for this more extensive ecosystem would be incorporated into version 2.0 of the toolkit.

Conclusions

Toolkits can support the implementation of evidence-based guidelines. A toolkit was developed based on systematic consultations with key stakeholders to help staff at primary HCs in Cambodia assess, counsel, treat and manage patients with hypertension and type 2 diabetes. The toolkit can be modified based on the available resources and arrangements with other institutions. These tools are designed to be practical and specific enough to be implemented in the near term in local sites, and there are plans to expand nationally in the medium to long term.

Implementation of this toolkit can assist health workers, from the community level to physicians at tertiary facilities, in strengthening the functioning and capacity of the primary care system to provide NCD care. It also serves as the first step towards developing a more comprehensive and sustainable health system in the context of population ageing.