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Knowledge transfer by sharing task templates: two approaches and their psychological requirements

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Knowledge Management Research & Practice

Abstract

This paper considers two paradigms of process-aware information systems (PAIS) that are used to share knowledge about planning and executing tasks. The case-based task management (CBTM) system is based on the transduction of execution protocols, so-called cases; and the pattern-based task management (PBTM) system is based on task patterns that are derived from cases but yield more abstract information. As user motivation to contribute to a collaborative task management system is a crucial factor for its success, we consider the different motivational requirements of CBTM and PBTM from a psychological point of view. Based on experimental findings about different factors that have been shown to enhance people's motivation to contribute their knowledge to a shared pool, we compare the two approaches and assess which one is more appropriate with respect to motivation.

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Acknowledgements

The work published in this paper is (partly) funded by the E.C. through the NEPOMUK IP (http://nepomuk.semanticdesktop.org). It does not represent the view of E.C. or the NEPOMUK consortium, and authors are solely responsible for the paper's content. The experiments were funded by the DFG (German Science Foundation) from 2000 to 2006 (provided to F.W. Hesse and U. Cress).

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Authors and Affiliations

  1. SAP Research Center CEC Karlsruhe, SAP AG, Karlsruhe, Germany

    Uwe V Riss

  2. Knowledge Media Research Center, Tuebingen, Germany

    Ulrike Cress & Stefan Martin

  3. Department of Applied Cognitive Psychology and Media Psychology, Psychological Institute, University of Tuebingen, Tuebingen, Germany

    Joachim Kimmerle

Authors
  1. Uwe V Riss
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  2. Ulrike Cress
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  3. Joachim Kimmerle
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  4. Stefan Martin
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Correspondence to Uwe V Riss.

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Riss, U., Cress, U., Kimmerle, J. et al. Knowledge transfer by sharing task templates: two approaches and their psychological requirements. Knowl Manage Res Pract 5, 287–296 (2007). https://doi.org/10.1057/palgrave.kmrp.8500155

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  • DOI: https://doi.org/10.1057/palgrave.kmrp.8500155

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