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A service system for BT‘s major customers

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BT Technology Journal

Abstract

Customer service excellence is regarded as one of the key differentiators of BT‘s product and service protfolio. This paper discusses, from a technical perspective, the major customer service system (MCSS), and how it is helping to achieve excellent customer service for BT‘s global and major customers.

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References

  1. Harrison P F: ‘Customer service system — past, present and future’, BT Technol J, 15,No 1, pp 29–45 (January 1997).

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  2. Chandler J: ‘Management of special services — designing for a changing world’, BT Technol J, 15,No 1, pp 87–97 (January 1997).

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  3. Mathieson G: ‘Customer handling intermediate server — an architecture-led project’, BT Technol J, 15,No 1, pp 114–134 (January 1997).

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Authors and Affiliations

  1. BT Laboratories, Martlesham Heath, Ipswich, Suffolk, England, IP 5 3RE

    P White

Authors
  1. P White
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White, P. A service system for BT‘s major customers. BT Technology Journal 15, 81–86 (1997). https://doi.org/10.1023/A:1018635329690

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  • DOI: https://doi.org/10.1023/A:1018635329690

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