Abstract
Given the persistent shift in racial and ethnic demographics in the United States, board certified behavior analysts (BCBAs) will increasingly serve culturally and linguistically diverse families. There has been a recent increase in published resources to help behavior analysis practitioners navigate working with diverse populations. The purpose of this article is to add to these resources and demonstrate how these recommendations can be put into action. We outline five recommendations for working with culturally and linguistically diverse families in the context of a small company that has incorporated these practices in their own work focused on serving a large percentage of immigrant families.
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This study was performed in line with the principles of the Declaration of Helsinki.
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The first author is an unpaid research consultant for the company of the second and third authors. The second and third authors declare no conflicts of interest.
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We thank Betzaida Fuentes, M.S., BCBA, LABA, president and founder of ABATEC and Claudia Rodriguez, family liaison of ABATEC. We also thank Dr. Tyra Sellers and several anonymous reviewers for their invaluable feedback on previous versions of this article.
Appendix A: Sample Family Liaison Position Description
Appendix A: Sample Family Liaison Position Description
Position: Family Liaison
Classification: Exempt
Reports to: Chief Clinical Officer
Summary/Objective
The Family Liaison will support the company’s mission to provide a culturally responsive, effective, and individualized approach to intervention tailored to the unique needs of each child and family. The Family Liaison will help families navigate the system to enroll in ABA services and will serve as a support bridge during the enrollment process and beyond to create and maintain positive relationships.
Essential Functions
Initiate and finalize the intake process.
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Manage the company’s waitlist and regularly follow up with families on expected wait time and required paperwork.
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Gather all the necessary documents to open each case; submit to Billing & Payroll Administrator for insurance verification.
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Monitor clients’ records and communicate with parents to obtain updates or missing documentation.
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Communicate with the clinical team on a regular basis.
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Assist with care coordination (communication with clients’ external provider team) and assist clients with referral to community resources as needed.
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Distribute Parent Satisfaction Survey. Document responses and send them to the Chief Clinical Officer for follow-up action items.
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Assist with organizing optional caregiver training and other events as required.
Required Education and Experience
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Bachelor's degree in social work, psychology, counseling, or related field.
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Valid driver’s license.
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Bilingual (Spanish fluency required due to our client population).
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Proficient in Microsoft Office Suite and Zoom.
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1–2 years of experience working with families in a social service or advocacy setting.
Preferred Skills and Experience
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Excellent interpersonal and communication skills (written & verbal).
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Exceptionally organized.
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Excellent problem-solving skills and ability to switch tasks quickly.
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Receptive to constructive feedback.
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Excellent relationship-building skills.
Work Environment
This job might operate in an office/program center environment, at the clients’ residences, or in alternative designated areas in the community. The Family Liaison is required to use a cell phone device for regular communication with staff and clients’ families.
Physical Demands
Duties may require standing and walking or sitting for extended periods of time as well as driving to different sites (e.g., clients’ homes, schools, agency offices).
EEO Statement
The company is an Equal Opportunity employer of qualified individuals and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local law. The company prohibits harassment of applicants or employees based on any of the protected categories.
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Rosales, R., León, I.A. & León-Fuentes, A.L. Recommendations for Working with Culturally and Linguistically Diverse Families: A Report from the Field. Behav Analysis Practice 16, 1255–1269 (2023). https://doi.org/10.1007/s40617-023-00870-5
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DOI: https://doi.org/10.1007/s40617-023-00870-5