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Designing and Operationalizing a Customized Internal Evaluation Model for Cancer Treatment Support Programs

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Abstract

Be The Match® Patient and Health Professional Services (PHPS) supports patients undergoing hematopoietic cell transplant (HCT) and caregivers by providing educational programs and resources. HCT is a potentially curative therapy for blood cancers such as leukemia and lymphoma. To help meet the increasing demand for support services, PHPS implemented a multipronged plan to build and sustain the organization’s capacity to conduct evaluation of its programs and resources. To do so, PHPS created and operationalized an internal evaluation model, developed customized resources to help stakeholders incorporate evaluation in program planning, and implemented utilization-focused evaluation for quality improvement. Formal mentorship was also critical in the development of an evidence-based, customized model and navigating inherent challenges throughout the process. Our model can serve as a guide for evaluators on establishing and operationalizing an internal evaluation program. Ultimately, we seek to improve support and education services from the time of diagnosis through survivorship.

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Acknowledgments

The authors would like to thank Navneet S. Majhail, M.D., M.S., for his contributions to the evaluation program and resulting manuscript.

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Authors and Affiliations

  1. Be The Match® Patient and Health Professional Services, 3001 Broadway Street NE, Minneapolis, MN, 55413, USA

    Heather K. Moore, Jaime Preussler, Ellen M. Denzen, Tammy J. Payton, Viengneesee Thao & Elizabeth A. Murphy

  2. Division of Epidemiology and Community Health, School of Public Health, University of Minnesota—Twin Cities Campus, 1300 South Second Street, Suite 300, Minneapolis, MN, 55454, USA

    Eileen Harwood

Authors
  1. Heather K. Moore
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  2. Jaime Preussler
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  3. Ellen M. Denzen
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  4. Tammy J. Payton
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  5. Viengneesee Thao
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  6. Elizabeth A. Murphy
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  7. Eileen Harwood
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Corresponding author

Correspondence to Heather K. Moore.

Electronic supplementary material

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Appendix A: Patient and Health Professional Services Program Evaluation Worksheet

Appendix A: Patient and Health Professional Services Program Evaluation Worksheet

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Moore, H.K., Preussler, J., Denzen, E.M. et al. Designing and Operationalizing a Customized Internal Evaluation Model for Cancer Treatment Support Programs. J Canc Educ 29, 463–472 (2014). https://doi.org/10.1007/s13187-014-0644-8

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  • DOI: https://doi.org/10.1007/s13187-014-0644-8

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