Business & Information Systems Engineering

, Volume 59, Issue 4, pp 251–275 | Cite as

Meta Modeling for Business Process Improvement

Research Paper

Abstract

Conducting business process improvement (BPI) initiatives is a topic of high priority for today’s companies. However, performing BPI projects has become challenging. This is due to rapidly changing customer requirements and an increase of inter-organizational business processes, which need to be considered from an end-to-end perspective. In addition, traditional BPI approaches are more and more perceived as overly complex and too resource-consuming in practice. Against this background, the paper proposes a BPI roadmap, which is an approach for systematically performing BPI projects and serves practitioners’ needs for manageable BPI methods. Based on this BPI roadmap, a domain-specific conceptual modeling method (DSMM) has been developed. The DSMM supports the efficient documentation and communication of the results that emerge during the application of the roadmap. Thus, conceptual modeling acts as a means for purposefully codifying the outcomes of a BPI project. Furthermore, a corresponding software prototype has been implemented using a meta modeling platform to assess the technical feasibility of the approach. Finally, the usability of the prototype has been empirically evaluated.

Keywords

Business process improvement Meta modeling Roadmap 

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© Springer Fachmedien Wiesbaden 2017

Authors and Affiliations

  1. 1.Department of Management Information SystemsUniversity of RegensburgRegensburgGermany
  2. 2.Information Systems – System Development and Database Application GroupUniversity of BambergBambergGermany

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