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Understanding the barriers of service supply chain management: an exploratory case study from Indian telecom industry

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Abstract

The major theme of this research is to understand and model the interpretive features of barriers of Service Supply Chain Management in an Indian telecom service supply chain by considering a case organization. ISM is a well-proven system modelling approach for analyzing the synergic influences of various attributes to the overall system under study. The unique feature of ISM is that it analyzes the attributes based on their driving power and dependence. In the current study, the ISM has been developed for a leading Indian telecom service provider. The barriers in the service supply chain have been identified and subjected to study. Initial reachability metrics and final reachability metrics have been made. The hierarchy of various barriers has been established based on the outcomes of the final reachability metrics. The diagraphs have been constructed (i) considering transitivity and (ii) without considering transitivity. Finally MICMAC analysis has been carried out categorize the barriers in to four clusters. The paper is concluded with action plans and scopes for future work.

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Authors and Affiliations

  1. Department of Mechanical Engineering, N.S.S. College of Engineering, Palakkad, Kerala State, India

    V. R. Pramod

  2. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, 110016, India

    D. K. Banwet

  3. Indian Institute of Management Raipur, Raipur, India

    P. R. S. Sarma

Authors
  1. V. R. Pramod
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  2. D. K. Banwet
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  3. P. R. S. Sarma
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Correspondence to P. R. S. Sarma.

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Pramod, V.R., Banwet, D.K. & Sarma, P.R.S. Understanding the barriers of service supply chain management: an exploratory case study from Indian telecom industry. OPSEARCH 53, 358–374 (2016). https://doi.org/10.1007/s12597-015-0234-5

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