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The correlation of leaders’ negative emotions and the moderating effect of temporal diversity on team members’ creativity and performance in South Korean ICT service companies

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Abstract

As a result of Korea's strong hierarchical tradition, leaders in Korean ICT service organizations frequently disregard the relevance of their emotional expressions, which may be associated with the overall outcomes of team members' creativity and performance. Consequently, the goal of this study is to gain a deeper understanding of the relationship between team leaders' negative emotional displays and team members' positive and negative emotional responses, as well as the moderating effect of temporal diversity. Using data collected from 251 individuals in 50 teams across three Korean ICT businesses, structural equation models were evaluated. In order to explore the moderating effect of two temporal diversity theories based on emotion as social information theory, the model was separated into temporary and permanent teams. The findings of the global model reveal that members' emotional responses to perceived leaders' negative emotional displays are connected with their innovation and performance. Furthermore, only in a permanent team context do perceived leaders' negative emotional displays have a positive effect on team members' job performance. The findings have implications for how leaders might manage their emotional outbursts to boost the creativity and performance of their team members. This study added the context of ICT service firms to earlier research on emotion as social information theory. Field managers may find findings addressing the moderating influence of temporal diversity useful.

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Data availability

This research is an extended version of the author's unpublished manuscript (Jo & Lee, 2019). The datasets generated during and/or analyzed during the current study are not publicly available due to the fact that the authors made a non-disclosure agreement with all the survey participants since they were then working for companies. But data availability can be checked from the corresponding author on reasonable request.

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Author notes

  1. Nam Yong Jo and Cheong Kim contributed equally to this work.

Authors and Affiliations

  1. SKK Business School, Sungkyunkwan University, Seoul, 03063, Republic of Korea

    Nam Yong Jo & Cheong Kim

  2. Data digitalization, Economics Department, Airports Council International (ACI) World, Montreal, Quebec, H4Z 1G8, Canada

    Cheong Kim

  3. SKK Business School, Samsung Advanced Institute for Health Sciences & Technology (SAIHST), Sungkyunkwan University, Seoul, 03063, Republic of Korea

    Kun Chang Lee

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  1. Nam Yong Jo
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Nam Yong Jo designed the experiment, collected and analyzed the data, drafted the manuscript. Cheong Kim assisted with the experiment, analyzed the data, drafted and revised the manuscript. Kun Chang Lee supervised the experimental design and the data collection and revised the manuscript.

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Correspondence to Kun Chang Lee.

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The manuscript does not contain clinical studies or patient data.

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This study was conducted with the approval of Sungkyunkwan University, in compliance with the guidelines and regulations of the university institutional review board (IRB no. 2015–05-007–008) for the method.

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Participants were provided with information about the study and then required to indicate consent prior to participating.

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The authors declare that they have no conflict of interest or competing interests.

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Appendix

Table 8

Table 8 The survey instrument
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Jo, N.Y., Kim, C. & Lee, K.C. The correlation of leaders’ negative emotions and the moderating effect of temporal diversity on team members’ creativity and performance in South Korean ICT service companies. Curr Psychol 42, 28452–28469 (2023). https://doi.org/10.1007/s12144-022-03927-w

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