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The impact of external environmental on business process management and organizational performance

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Abstract

The external business environment as a variable for explaining the impact of business process management (BPM) on organization performance is investigated. The developed model is tested using partial least squares, using a survey on human resource/information technology managers in Malaysia. Statistical results show that dynamism and hostility influence the degree of implementation of BPM. The extent of BPM also has an impact on organization performance. The model can be used by organizations to assess their level of BPM success depending on specific environmental characteristics. This research also contributes to understanding an environment–BPM–performance interface in a developing economy, not previously examined.

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Authors and Affiliations

  1. School of Management, Universiti Sains Malaysia (USM), 11800, USM, Penang, Malaysia

    Wai Peng Wong, Noor Hazlina Ahmad, Aizzat Mohd. Nasurdin & Marini Nurbanum Mohamad

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  1. Wai Peng Wong
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  2. Noor Hazlina Ahmad
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  3. Aizzat Mohd. Nasurdin
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  4. Marini Nurbanum Mohamad
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Corresponding author

Correspondence to Wai Peng Wong.

Appendices

Appendix 1

See Appendix Table 5 and Figs. 3 and 4

Table 5 Literature on the adoption of BPM
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Fig. 3
figure 3

Result of first-order factor loading

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Fig. 4
figure 4

Results of second-order factor loading

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Appendix 2: Example of questionnaire items of the study

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Wong, W.P., Hazlina Ahmad, N., Mohd. Nasurdin, A. et al. The impact of external environmental on business process management and organizational performance. Serv Bus 8, 559–586 (2014). https://doi.org/10.1007/s11628-013-0207-9

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