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Hahne, A. Bergknapp, Andreas (2002). Ärger in Organisationen. Eine systemische Strukturanalyse. Gruppendynamik 33, 451–453 (2002). https://doi.org/10.1007/s11612-002-0038-y
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DOI: https://doi.org/10.1007/s11612-002-0038-y