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Steigerung der Softwareflexibilität bei Geschäftsprozessänderungen

Improving Software Flexibility for Business Process Changes

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WIRTSCHAFTSINFORMATIK

Zusammenfassung

Die viel geforderte Änderungsfähigkeit von IT-gestützten Geschäftsprozessen erfordert in aktuellen Softwareentwicklungsansätzen den Eingriff von – meist fachfernen – Entwicklern. Oft sind diese Eingriffe verbunden mit hohen Arbeits- und Transaktionskosten. Der Artikel stellt eine alternative Methode auf Basis einer Prozessplattform zur Anpassung von Geschäftsprozessen vor, um sowohl Flexibilität und Effizienz im Vergleich zu vorhandenen Ansätzen zu erhöhen. Im Kern der Arbeit steht eine Evaluierung gegenüber einem klassischen, komponentenorientierten Ansatz, welche mittels eines Simulationsmodells durchgeführt wird. Auf Basis von drei realen Änderungsszenarien wird gezeigt, dass sich trotz einer leichten Erhöhung der Transaktionskosten die Arbeitskosten und die Operationsflexibilität durch den vorgestellten Ansatz reduzieren beziehungsweise erhöhen lassen.

Abstract

In times of continuous change, companies need to adjust their business processes to gain sustainable competitive advantage. Resulting changes in the company’s IT currently require the involvement of developers from departments that are mostly not aligned with the business. These changes often result in high transaction and labor costs. The article presents a platform-based method to adjust business processes with the aim of increasing both efficiency and flexibility compared to current approaches. The core of our work is an evaluation against traditional component-based software development using a sound simulation model. Three real-world scenarios of business process change show that – despite a slight increase in transaction costs – our suggested method decreases labor costs while increasing operational flexibility.

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Notes

  1. Bestimmbar mit Ansätzen des Functional Size Measurements (Abran et al. 2002).

  2. Insgesamt eine Operation, involvierte Modifikationsoperation: AE.

  3. Insg. 40 Operationen, involvierte Modifikationsoperationen: VA, AA, VF, HE, HF, VG, VE, EA, EF, EE, AF, AE.

  4. Insg. 12 Operationen, involvierte Modifikationsoperationen: HS, AA, AS, VF, HF, HR, HE, HA.

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Author information

Authors and Affiliations

  1. Fachgebiet Systemanalyse und EDV, Technische Universität Berlin, Franklinstr. 28-29, 10587, Berlin, Germany

    Oliver Holschke &  Jannis Rake

  2. Deutsche Telekom AG Laboratories, Ernst-Reuter-Platz 7, 10587, Berlin, Germany

    Philipp Offermann &  Udo Bub

Authors
  1. Oliver Holschke
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  2. Jannis Rake
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  3. Philipp Offermann
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  4. Udo Bub
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Correspondence to Oliver Holschke.

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Angenommen nach zwei Überarbeitungen durch die Herausgeber des Schwerpunktthemas.

This article is also available in English via http://www.springerlink.com and http://www.bise-journal.org: Holschke O, Rake J, Offermann P, Bub U (2010) Improving Software Flexibility for Business Process Changes. Bus Inf Syst Eng. doi: 10.1007/s12599-009-0086-8.

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Holschke, O., Rake, J., Offermann, P. et al. Steigerung der Softwareflexibilität bei Geschäftsprozessänderungen. WIRTSCHAFTSINFORMATIK 52, 3–15 (2010). https://doi.org/10.1007/s11576-009-0210-x

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