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Residential Satisfaction in Public Core Housing in Abeokuta, Ogun State, Nigeria

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Abstract

This study investigated residential satisfaction of randomly selected 156 household heads in the OGD Workers’ housing estate in Abeokuta, Ogun State, Nigeria. Data were collected through questionnaire survey and analysed using descriptive statistics, factor and categorical regression analyses. Respondents were generally satisfied with their housing conditions with 59 % of them expressing satisfaction, while 41 % were neither satisfied nor dissatisfied with their housing environment. They evaluated satisfaction based on four key dimensions of housing unit characteristics, neighbourhood facilities and environment, management and services; and these residential components contributed the most to predicting residential satisfaction. Respondents’ educational background, employment sector, sex and age were also found to be predictors of satisfaction. A key implication of the findings is that Core housing can provide satisfactory living environment, and this can be enhanced through the adoption of good housing design and management practices, improved access to basic services and social infrastructure and rapid upgrading of the number of bedrooms in the housing units.

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Acknowledgments

The authors wish to express their gratitude to the management of Covenant University, Canaan Land, Ota, Nigeria for providing the facilities and other supports that made this research possible. Our thanks also go to the anonymous reviewers whose suggestions and comments contributed to the final version of this paper.

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Correspondence to Eziyi O. Ibem.

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Ibem, E.O., Amole, D. Residential Satisfaction in Public Core Housing in Abeokuta, Ogun State, Nigeria. Soc Indic Res 113, 563–581 (2013). https://doi.org/10.1007/s11205-012-0111-z

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