Abstract
The relationship between a community’s services and conditions, satisfaction, and overall quality of life were examined in this study. As these relationships respond to specific contextual and cultural settings, qualitative methods were used to account for their complexity and depth. Key informant interviews were conducted in two rural communities experiencing changes in their living conditions as they shifted to a tourism-driven economy. The study allowed a better understanding of how residents contextualized the abovementioned relationships. Findings suggest the need to account for pre-existing social arrangements, and current community interactional and organizational conditions to better understand resident’s perceived living conditions, community satisfaction and quality of life.
Similar content being viewed by others
Notes
Community services and conditions will be understood here as living conditions. Sirgy et al. (2008) noted how satisfaction with community services and conditions played a large role in community-well being, also referred to as global satisfaction with one’s community, and perception of community quality of life, among others. To avoid confusion, the term community satisfaction will be used here to denote general satisfaction with community living conditions. Sirgy et al. (2008) also noted a positive relationship existing between community satisfaction and overall quality of life—noted here as quality of life.
Between 1995 and 2005 Liberia and La Fortuna’s population grew by 34.7 and 70.4%, respectively. Economic growth was reflected in improved household conditions for both districts according to census data. From 1984 to 2000, the percentage of households in good conditions increased from 51 to 66% and from 35 to 58% in Liberia and La Fortuna, respectively (INEC 1984, 2000).
According to a public relations brochure from Ecodesarrollo Papagayo (one of the major coastal development firms in the area), 43% of the project’s capital is from Costa Rican Nationals. Additionally, 57% of the investment is mixed capital (national and foreign capital)
Liberia’s population by 2005 was 44,407 while 11, 528 for La Fortuna (INEC 2008).
Damazio et al. (2007) indicated 85% of the enterprises located between La Fortuna and Ciudad Quesada (Canton’s capital located at 40 km) are micro and small scaled, 90% of which are family enterprises. Additionally, 92% of these enterprises are nationally owned and 84% of the capital invested is Costa Rican.
Respondent’s age was recorded in a scale that ranged from 1 = 20–30; 2 = 31–40; 3 = 41–50; 4 = 51–60; and 5 = 61 and above. The mean age of Liberian respondents was 2.87 and 3.08 for La Fortunans interviewed.
Terms such as ‘often’ or ‘the majority’ will be used in the findings section when referring to a theme that was clearly a topic of importance among the majority (over 51%) of the respondents. Terms like ‘to a lesser extent’ refers to topics mentioned by 50% or less of the respondents.
The information provided by these informants, while used as a trustworthiness mechanism, is not reported in the finding’s section.
After the country’s capital, the province of Guanacaste, in which Liberia is located, has the largest amount of construction area in Costa Rica (CCC 2008).
References
Andrews, F., & Withey, S. (1976). Social indicators of well-being, American’s perceptions of life quality. NY: Plenum.
Babbie, E. (2007). The practice of social research (11th ed.). Belmont, CA: Thomson Wadsworth.
Borman, K., LeCompt, M., & Goetz, J. (1986). Ethnographic and qualitative research design and why it doesn’t work. American Behavioral Scientist, 30(1), 42–57.
Bramston, P., Pretty, G., & Chipuer, H. (2002). Unraveling subjective quality of life: An investigation of individual and community determinants. Social Indicators Research, 59, 261–274.
Brown, R. (1993). Rural community satisfaction and attachment in mass consumer society. Rural Sociology, 58(3), 387–400.
Brown, R., Reed, G., & Krannich, R. (1989). Community satisfaction and social integration in a boomtown: A longitudinal analysis. Rural Sociology, 54(4), 568–586.
Brown, D., & Swanson, L. (2003). Challenges for rural America in the twenty-first century. University Park, PA: Penn State.
Budowski, G. (1976). Tourism and environmental conservation: Conflict, coexistence, or symbiosis? Environmental Conservation, 3(1), 27–31.
Cámara Costarricense de la Construcción (CCC). (2008). Data generated for the investigator from institution’s database.
Camfield, L., Crivello, G., & Woodhead, M. (2009). Wellbeing research in developing countries: Reviewing the role of qualitative methods. Social Indicators Research, 90, 5–31.
Coccossis, H. (2004). Sustainable tourism and carrying capacity. In H. Coccossis & A. Mexa (Eds.), The challenge of tourism carrying capacity assessment theory and practice (pp. 3–14). UK: Ashgate.
Cohen, E. (1982). Thai girls and Farang men: The edge of ambiguity. Annals of Tourism Research, 9(3), 403–428.
Cohen, E. (1984). The sociology of tourism: Approaches, issues and findings. Annual Review of Sociology, 10, 373–392.
Cortese, C., & Jones, B. (1977). The sociological analysis of boomtowns. Western Sociological Review, 8(1), 76–90.
Creswell, J. (1998). Qualitative inquiry and research design, choosing among five traditions. Thousand Oaks, CA: Sage.
Damazio, G., Rodríguez, R., & Gallardo, R. (2007). Desarrollo de la empresa de turismo en cifras, Eje La Fortuna-Ciudad Quesada. Instituto Tecnológico Costa Rica.
Denzin, N., & Lincoln, Y. (2000). Handbook of qualitative research. Thousand Oaks, CA: Sage.
Dixon, J., Hamilton, K., Pagiola, S., & Segnestan, L. (2001). Tourism and the environment in the Caribbean: An economic framework. New York, NY: Environment Department, World Bank.
Dumont, E., Ruelle, C., & Teller, J. (2005). Multi-dimensional matrix gathering of impacts, methods and policy measures; PICTURE (pro-active management of the impact of cultural tourism upon urban resources and economies). Internet source: http://www.culture-routes.lu/picture/IMG/pdf/152_long_en.pdf.
Edelman, M. (1998). La Lógica del Latifundio. San José: University of Costa Rica Press.
Epley, D., & Menon, M. (2008). A method of assembling cross-sectional indicators into a community quality of life. Social Indicators Research, 88(2), 281–296.
Estado de la Nación, E. N. (2007). Estado de la Nación en el Desarrollo Humano Sostenible. Informe 13. San Jose: Lil.
Filkins, R., Allen, J., & Cordes, S. (2000). Predicting community satisfaction among rural residents: An integrative model. Rural Sociology, 65(1), 72–86.
Flick, U. (2005). An introduction to qualitative research. Thousand Oaks, CA: Sage.
Frederick, M. (1992). Tourism as a rural economic development tool: An exploration of the literature. Washington, DC: United States Department of Agriculture.
Goudy, W. (1977). Evaluations of local attributes and community satisfaction in small towns. Rural Sociology, 42(3), 371–382.
Guba, E., & Lincoln, Y. (1989). Fourth generation evaluation. Beverly Hills, CA: Sage.
Harrison, D. (1994). Tourism and prostitution: Sleeping with the enemy? Tourism Management, 15(6), 435–443.
Holden, A. (2008). Tourism and the environment (2nd ed.). NY: Routledge.
Howe, J., McMahon, E., & Propst, L. (1997). Balancing nature and commerce in gateway communities. The Conservation Fund and the Sonoran Institute. Washington, DC: Island.
Instituto Nacional de Estadísticas y Censos (INEC). (1984, 2000). Censo Nacional 1984 Information retrieved May 11, 2008. http://inec.go.cr.
Instituto Nacional de Estadísticas y Censos (INEC). (2008). Estadísticas de Población. Information retrieved May 11, 2008. http://inec.go.cr.
Jensen, L. (2006). At the razor’s edge: Building hope for America’s rural poor. The Rural Sociologist, 26(2), 24–30.
Kontogeorgopoulos, N. (1998). Accommodation employment patterns and opportunities. Annals of Tourism Research, 25(2), 314–339.
Krannich, R., & Humphrey, C. (1986). Using key informant data in comparative community research. Sociological Methods and Research, 14(4), 473–493.
Krannich, R., & Petrzelka, P. (2003). Tourism and natural amenity development: Real opportunities? In D. Brown & L. Swanson (Eds.), Challenges for rural America in the twenty-first century (pp. 190–199). University Park, PA: Penn State University Press.
Kreag, G. (2001). The impacts of tourism. MN: University of Minnesota Press.
Kruger, O. (2005). The role of ecotourism in conservation: Panacea or Pandora’s Box? Biodiversity and Conservation, 14, 579–600.
Li, Y. (2003). Heritage tourism: The contradictions between conservation and change. Tourism and Hospitality Research, 4(3), 247–261.
Lichter, D., & Parisi, D. (2008). Concentrated rural poverty and the geography of exclusion. The Rural Sociologist, 28(4), 12–19.
Liu, Z. (2003). Sustainable tourism development: A critique. Journal of Sustainable Tourism, 11(6), 459–475.
Marshall, M. (1996). The key informant technique. Family Practice, 13(1), 92–97.
Matarrita-Cascante, D., Luloff, A. E., Krannich, R., & Field, D. (2006). Community participation in rapidly growing communities. Journal of the Community Development Society, 37(4), 71–87.
Mathieson, A., & Wall, G. (1982). Tourism: Economic, physical, and social impacts. New York, NY: Longman Scientific and Technical.
McGillivray, M. (2006). International inequality in human development dimensions. In M. McGillivray & M. Clarke (Eds.), Understanding human well-being (pp. 207–216). New York: United Nations University Press.
McGillivray, M. (2007). Human well-being, concept and measurement. New York: Palgrave MacMillan.
McGillivray, M., & Clarke, M. (2006). Human well-being: Concepts and measures. In M. McGillivray & M. Clarke (Eds.), Understanding human well-being (pp. 3–15). New York: United Nations University Press.
McGranahan, D. (1999). Natural Amenities drive rural population change. Agricultural economic report 781. Washington, DC: U.S. Department of Agriculture.
Mowforth, M., & Munt, I. (2003). Tourism and sustainability, development and new tourism in the third world. London, UK: Routledge.
Neuman, W. (2003). Social research methods, qualitative and quantitative approach (5th ed.). Thousand Oaks, CA: Sage.
Nyaupane, G., Morais, D., & Dowler, L. (2006). The role of community involvement and number/type of visitors on tourism impact: A controlled comparison of Annapurna, Nepal, and Northwest Yunnan, China. Tourism Management, 27, 1373–1385.
Phillips, D. (2006). Quality of life, concepts, policy, and practice. New York: Routledge.
Pineda, F., & Brebbia, C. (2004). Sustainable tourism. Southampton, UK: WIT.
Prentice, R. (2003). Revisiting ‘Heritage: A key sector of the (then) “new” Tourism’—out with the new and out with the ‘Heritage’. In C. Cooper (Ed.), Aspects of tourism: Classic reviews in tourism (pp. 164–191). Clevendon: Channel View.
Rothman, H. (1998). Devil’s Bargains, tourism in the twentieth-century America West. Lawrence, KS: University Press of Kansas.
Rubin, A., & Babbie, E. (1989). Research methods for social work. Belmont, CA: Wadsworth.
Shaw, G., & Williams, A. (2000). Tourism, leisure and recreation series: Tourism and sex. London: Pinter.
Sirgy, J., & Cornwell, T. (2001). Further validation of Sirgy et al’.s measure of community quality of life. Social Indicators Research, 56(12), 5–143.
Sirgy, J., Gao, T., & Young, R. (2008). How does resident’s satisfaction with community services influences quality of life (QOL) outcomes? Social Indicators Research, 3, 81–105.
Sirgy, J., Lee, D., Miller, C., & Littlefield, J. (2004). The impact of globalization on a country’s quality of life: Towards and integrated model. Social Indicators Research, 68(3), 251–298.
Sirgy, J., Rahtz, D., Cicic, M., & Underwood, R. (2000). A method for assessing resident’s satisfaction with community-based services: A quality of life perspective. Social Indicators Research, 49, 279–316.
Smith, V. (1989). Hosts and guests: The anthropology of tourism. Philadelphia: University of Pennsylvania Press.
Smith, M., & Krannich, R. (2000). Culture clash revisited: Newcomer and longer-term residents’ attitudes toward land use, development, and environmental issues in rural communities in the Rocky Mountain West. Rural Sociology, 65(3), 396–421.
Smith, M., Krannich, R., & Hunter, L. (2001). Growth, decline, stability, and disruption: A longitudinal analysis of social well-being in four Western Rural Communities. Rural Sociology, 66(3), 425–450.
Sobrado, M. (2005). La Fortuna Si? Guanacaste, No? Periodico La Nación. November 16, 2005. http://www.nacion.com/ln_ee/2005/noviembre/16/opinion3.html.
Sobrado, M. (2008). Pacifico Sur: Entre La Fortuna y Tamarindo. Periodico La Nación. May 18, 2008. http://www.nacion.com/ln_ee/2008/mayo/18/opinion1540747.html.
Stedman, R., Parkins, J., & Beckley, T. (2004). Resource dependence and community well-being in rural Canada. Rural Sociology, 69(2), 213–234.
Stem, C., Lassoie, J., Lee, D., Deshler, D., & Schelhas, J. (2003). Community participation in ecotourism benefits: The links to conservation practices. Society and Natural Resources, 16, 387–413.
Swarbrooke, J. (1999). Sustainable tourism management. Oxon, UK: CABI.
Telfer, D. J., & Wall, G. (2000). Strengthening backward economic linkages: Local food purchasing by three Indonesian hotels. Tourism Geographies, 2(4), 421–447.
Theodori, G. (2000). Level of analysis and conceptual clarification in community attachment and satisfaction research: Connections to community development. Journal of the Community Development Society, 31(1), 35–58.
Tremblay, M. (1957). The key informant technique: A nonethnographic application. American Anthropologist, 59(4), 688–701.
Veenhoven, R. (2007). Subjective measures of well-being. In M. McGillivray (Ed.), Human well-being, concept and measurement (pp. 214–239). New York: Palgrave MacMillan.
Wall, G., & Mathieson, A. (2006). Tourism, change, impacts, and opportunities. Essex: Pearson.
Wolcott, H. (1994). Transforming qualitative data, description, analysis, and interpretation. Thousand Oaks, CA: Sage.
World Tourism Organization. (2008). Information retrieved April 11, 2007. http://www.unwto.org/index.php.
Acknowledgment
I would like to thank the anonymous reviewers and my colleagues Dr. A.E. Luloff, Dr. Alex McIntosh, Dr. Kyle Woosnam, and Dr. Corliss Outley for their comments and suggestions which helped me to improve this manuscript.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Matarrita-Cascante, D. Changing Communities, Community Satisfaction, and Quality of Life: A View of Multiple Perceived Indicators. Soc Indic Res 98, 105–127 (2010). https://doi.org/10.1007/s11205-009-9520-z
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11205-009-9520-z