Abstract
The implementation and improvement of quality management systems conducted according to ISO 9001:2008 standards should bring benefits to any organization. On the basis of research conducted in 753 Polish companies, this publication presents results of analysis concerning the assessment of importance of benefits being a consequence of quality management system. The studies concerning the significance of benefits being a consequence of quality management systems in Polish companies allow claiming that financial benefits and markets ones are the most important for the management team whereas the organizational benefits are of less importance. It leads to neglecting ‘soft’ factors of quality management which are significant in TQM concept and drawing to much attention to so called hard factors- especially financial ones.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Aytac A., Deniz V.: Quality function deployment in education: a curriculum review. Qual. Quant. 39(4), 507–514 (2005). doi:10.1007/s11135-004-6814-8
Bauer J.E., Duffy G.L., Westcotts R.: The quality improvement handbook. ASQ, Milwaukee (2006)
Blokdijk, G.: ISO 9000 ISO 9001 100 success secrets; The Missing ISO 9000, ISO 9001, pp. 105–106. Emereo Pty Limited, Boston (2008)
Cholewicka-Goździk, K.: Opłacalność jakości, Problemy Jakości, (7), 17–25 (2009).
Fatimah P.L.R., Aziz J.A., Anuar M.A.K., Nasir S.M.: Quality_marriage deployment in determining priority needs for initiating marriage loyalty. Qual. Quant. 43(3), 401–416 (2007). doi:10.1007/s11135-007-9115-1
Fernandez E., Rodriguez P.R.: A quality approach to airport management. Qual. Quant. 44(3), 564–651 (2008). doi:10.1007/s11135-008-9212-9
Fuentes C.M., Benevent F.B., Moreno M.A.E., Cruz T.F.G., del Val M.P.: ISO 9000-based quality assurance approaches and their relationship with strategic analysis. Int. J. Qual. Reliab. Manag. 20(6/7), 664–690 (2003)
Kara A.: An applied stochastic model of the quality–quantity trade-off in the public health care sector. Qual. Quant. 43(2), 277–289 (2006)
Karapetrovic S., Willborn W.: ISO 9000 quality management standards and financial investment services. Serv. Ind. J. 21(2), 117–136 (2005)
Krzemień E., Wolniak R.: Computerizing barriers in quality management in Poland. Qual. Quant. 39(2), 189–197 (2005)
Krzemień E., Wolniak R.: Problems of incentives for employees in the quality management of the service sector. Qual. Quant. 41(5), 749–756 (2007)
Lisiecka, K.: Ocena systemu zarządzania jakością wyrobów i usług. Wyniki ekonomiczno-finansowe firmy według metodyki standardu ISO 10014/DIS:2005. Problemy Jakości (5), (2006)
Lisiecka K.: Systemy zarządzania jakością produktów. Metody analizy i oceny, Wydawnictwo Akademii Ekonomicznej, Katowice (2009)
Magd H., Curry A.: The importance of internal aspects in quality improvement. Int. J. Qual. Reliab. Manag. 20(2), 304–324 (2008)
Majger, A.: System zarządzania jakością w aspekcie kosztów transakcyjnych. Problemy Jakości. (9), (2009)
Mathews S.: ISO 9000 survey shows value of customer focus – and gives purchaser’s viewpoint. ISO Manag. Syst. 5(6), 15–19 (2005)
Moghadam M.B., Eskandari F.: Quality improvement by using inverse Gaussian model in robust engineering. Qual. Quant. 40(2), 157–174 (2006). doi:10.1007/s11135-005-8082-7
Nisbet R., Fletcher J., Miner E.G.: Handbook of statistical analysis and data mining applications. Elsevier, San Diego (2009)
Piscar F.: Ucinki pridobitve certifikata kakovosti slovnskih podjetij in nadaljevanje njihovih prizadevanj na podrocju kakovosti. Faculty of Economics, University od Ljubljana, Ljubljana (2003)
Poksinska B., Eklund J.A.E., Dahlgaard J.J.: ISO 9001:2000 in small organisations: lost opportunities, benefits and influencing factors. Int. J. Qual. Reliab. Manag. 23(5), 490–512 (2006)
Rusjan B., Alic M.: Capitalising on ISO 9001 benefits for strategic results. Int. J. Qual. Reliab. Manag. 27(7), 756–778 (2010)
Seetharaman A., Sreenivasan J., Peng Boon L.: Critical success factors of total quality management. Qual. Quant. 40(5), 675–695 (2006)
Stanisz A.: Przystępny kurs statystyki z zastosowaniem STATISTICA PL.Tom 3. Analizy wielowymiarowe. DataSoft, Warszawa (2007)
Su C.T., Lin C.S.: A case study on the application of Fuzzy QFD in TRIZ for service quality improvement. Qual. Quant. 42(5), 563–578 (2008). doi:10.1007/s11135-006-9058-y
Thawesaengskultai N., Tannock J.D.T.: Pay-off selection criteria for quality management and improvement initiatives. Int. J. Qual. Reliab. Manag. 25(4), 366–382 (2008)
Tsiptsis K., Chorianopoulos A.: Data mining techniques in CRM: inside customer segmentation. Wiley & Sons, Chichester (2009)
Yeh T.M., Pai F.Y., Yang C.C.: Performance improvement in new product development with effective tools and techniques adoption for high-tech industries. Qual. Quant. 44(1), 131–152 (2008). doi:10.1007/s11135-008-9186-7
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Wolniak, R. The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations. Qual Quant 47, 515–528 (2013). https://doi.org/10.1007/s11135-011-9534-x
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11135-011-9534-x