Abstract
This article contributes to inquiry on storytelling practice through analysis of the strategies that engineers adopt when reasoning through a disaster scenario. In hazardous industries, engineering work is closely linked to disaster prevention, and analysis of past cases is a key learning strategy. Natural gas pipeline project personnel were presented with the case of the Überlingen mid-air aircraft collision—an incident outside their sector that they were mostly unfamiliar with. Two techniques were used to make sense of the disaster causation and its implications for participants’ work. First, participants reasoned through applying abstract principles to the case, and specifically their knowledge of safety management underpinned by engineering risk management and organizational safety approaches. Second, participants sought to appreciate the events through stories. Where previous narrative research has suggested that narrative reasoning is better suited to values-oriented judgments, we found that participants also used stories to make sense of technical issues. Stories were principally used analogically, as the engineers sought to clarify what the events at Überlingen were a “case of” and so how they might be relevant to their professional practice. This analogical reasoning served to resolve narrative ambiguity. Stories were used by most participants to debate points with peers, though tellers of longer accounts tended to be those with more experience and organizational seniority.
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Notes
A major fire at BP’s Texas City refinery in 2005 caused 15 worker deaths and substantial damage to the refinery. The fire occurred when the plant was being restarted after a maintenance turnaround and a distillation column was overfilled on start-up (see Hopkins 2010).
The space shuttle Challenger was lost on take-off in 1986 and seven astronauts died. The problems were traced to flaws in the fuel system design that were known and tolerated (see Vaughan 1996).
Piper Alpha platform in the UK sector of the North Sea was destroyed by fire in July 1988 with the loss of 167 lives. The chain of events started with a leak caused by problems with the platform’s permit to work system–a critical procedure (see Cullen 1990).
The San Bruno pipeline rupture and fire near San Francisco in 2010 killed eight members of the public (see Hayes and Hopkins 2014).
Mechanical properties’ fatigue occurs when a component is weakened due to a load applied intermittently, rather than constantly.
On 4 November, 2010, Qantas Flight 32 suffered a catastrophic engine failure shortly after leaving Singapore for Sydney. The shrapnel damaged multiple flight systems, but the aircraft returned to Singapore and landed safely (see De Crespigny 2012).
On January 15, 2009, US Airways Flight 1549 landed in the Hudson River off Manhattan after both engines were disabled by a bird strike. All 155 people aboard survived. The captain was Chesley Burnett “Sully” Sullenberger III. The film Sully: Miracle on the Hudson (2016) dramatizes these events.
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Acknowledgements
This work was funded by the Energy Pipelines Cooperative Research Centre (EPCRC), supported through the Australian Government’s Cooperative Research Centres Program. The cash and in-kind support from the Australian Pipelines and Gas Association (APGA) Research and Standards Committee (RSC) is gratefully acknowledged. We also acknowledge the workshop participants who contributed to this study. They deserve our sincere thanks.
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Maslen, S., Hayes, J. “This is How we Debate”: Engineers’ Use of Stories to Reason through Disaster Causation. Qual Sociol 43, 191–212 (2020). https://doi.org/10.1007/s11133-020-09452-1
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DOI: https://doi.org/10.1007/s11133-020-09452-1