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Public Corporate e-Learning: Antecedents and Results

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Abstract

This study investigates the relationship between technology, content, responsiveness, usability, and outcomes of public corporate asynchronous e-learning. PLS-SEM was used to analyze the data of 1097 valid questionnaires collected electronically. Results indicate that positive student perceptions on (1) technology can positively influence their perceptions about the constructs and on (2) content, responsiveness and usability can positively and directly impact the perception of results. These impacts may increase the willingness to reuse the system, thus helping to reduce evasion. The new model deepens the understanding of the factors linked to inefficiency and helps in pointing directions for improving e-learning courses and environments.

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Acknowledgements

This research was supported by Brazilian National Council for Scientific and Technological Development (CNPq/Brazil), project 304209/2018-0, by Foundation for Research Support of Espírito Santo (FAPES/Brazil), projects 84513772 (599/2018) and 85395650 (228/2019), by Portuguese Science Foundation (FCT/Portugal) through NECE (Núcleo de Estudos em Ciências Empresariais), project UID/GES/04630/2020, and by IFTS (Instituto Fucape de Tecnologias Sociais), project 2021-2024.

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Authors and Affiliations

  1. FUCAPE Business School, Av. Fernando Ferrari, 1358, Boa Vista, Vitória, ES, 29075-505, Brazil

    Fábio Vargas Souza & Emerson Wagner Mainardes

  2. Norwich Business School, University of East Anglia, Norwich, UK

    Fabio Y. S. Motoki

  3. FGV EAESP, São Paulo, SP, Brazil

    Vitor Azzari

Authors
  1. Fábio Vargas Souza
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  2. Fabio Y. S. Motoki
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  3. Emerson Wagner Mainardes
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  4. Vitor Azzari
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Correspondence to Emerson Wagner Mainardes.

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Souza, F.V., Motoki, F.Y.S., Mainardes, E.W. et al. Public Corporate e-Learning: Antecedents and Results. Public Organiz Rev 22, 1139–1156 (2022). https://doi.org/10.1007/s11115-021-00588-4

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