Abstract
It is becoming increasingly difficult to ignore the relationship between instigated workplace incivility, organizational justice, and employees’ turnover intention. We examine the organizational justice-outcomes’ relationship in the presence of Islamic work ethics (IWE) and trust in leader (TIL) in the tourism industry. Drawing upon equity theory, we analyzed 363 valid responses via PLS-SEM. The two–wave time lagged design was used for data collection. Our results revealed that Islamic work ethics and trust in leader do affect the hypothesized relationships, signifying those employees high on Islamic work ethics do not tend to show instigated workplace incivility. Recommendations are provided.
Similar content being viewed by others
References
Abuznaid, S. A. (2009). Business ethics in Islam: The glaring gap in practice. International Journal of Islamic and Middle Eastern Finance and Management, 2(4), 278–288. https://doi.org/10.1108/17538390911006340
Ahmad, A. (2013). A global ethics for a globalized world. Policy Perspectives, 10(1), 63–77.
Aldulaimi, S. H. (2016). Fundamental Islamic perspective of work ethics. Journal of Islamic Accounting and Business Research, 7(1), 59–76. https://doi.org/10.1108/JIABR-02-2014-0006
Ali, A. (1988). Scaling an Islamic work ethic. The Journal of Social Psychology, 128(5), 575–583.
Andersson, L. M., & Pearson, C. M. (1999). Tit for Tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24(3), 452–471. https://doi.org/10.2307/259136
Blau, G. (2007). Partially testing a process model for understanding victim responses to an anticipated worksite closure. Journal of Vocational Behavior, 71(3), 401–428.
Blau, G., & Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78(4), 595–614. https://doi.org/10.1348/096317905X26822
Boyar, S. L., Maertz, C. P., Pearson, A. W., & Keough, S. (2003). Work-family conflict: A model of linkages between work and family domain variables and turnover intentions. Journal of Managerial Issues, 15(2), 175–190.
Gheitani, A., Imani, S., Seyyedamiri, N., & Foroudi, P. (2018). Mediating effect of intrinsic motivation on the relationship between Islamic work ethic, job satisfaction, and organizational commitment in banking sector. International Journal of Islamic and Middle Eastern Finance and Management, 12(1), 76–95. https://doi.org/10.1108/IMEFM-01-2018-0029
Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9–22.
Haroon, M., Zaman, H. F., & Rehman, W. (2012). The relationship between Islamic work ethics and job satisfaction in healthcare sector of Pakistan. International Journal of Contemporary Business Studies, 3(5), 6–12.
Islam, T., Ahmed, I., & Ahmad, U. N. B. U. (2015). The influence of organizational learning culture and perceived organizational support on employees’ affective commitment and turnover intention. Nankai Business Review International, 6(4), 417–431. https://doi.org/10.1108/NBRI-01-2015-0002
Khan, K., Abbas, M., Gul, A., & Raja, U. (2015). Organizational justice and job outcomes: Moderating role of Islamic work ethic. Journal of Business Ethics, 126(2), 235–246.
Kickul, J., Gundry, L. K., & Posig, M. (2005). Does trust matter? The relationship between equity sensitivity and perceived organizational justice. Journal of Business Ethics, 56(3), 205–218.
Kirk, B. A., Schutte, N. S., & Hine, D. W. (2011). The effect of an expressive-writing intervention for employees on emotional self-efficacy, emotional intelligence, affect, and workplace incivility. Journal of Applied Social Psychology, 41(1), 179–195.
Kumar, M., & Jauhari, H. (2016). Employee participation and turnover intention: Exploring the explanatory roles of organizational justice and learning goal satisfaction. Journal of Workplace Learning, 28(8), 496–509. https://doi.org/10.1108/JWL-05-2016-0047
Kureshi, N., Qureshi, F., & Sajid, A. (2010). Current health of quality management practices in service sector SME: A case study of Pakistan. The TQM Journal, 22(3), 317–329.
Kwon Choi, B., Koo Moon, H., Ko, W., & Min Kim, K. (2014). A cross-sectional study of the relationships between organizational justices and OCB: Roles of organizational identification and psychological contracts. Leadership & Organization Development Journal, 35(6), 530–554. https://doi.org/10.1108/LODJ-08-2012-0103
Lowry, P. B., & Gaskin, J. (2014). Partial least squares (PLS) structural equation modeling (SEM) for building and testing behavioral causal theory: When to choose it and how to use it. IEEE Transactions on Professional Communication, 57(2), 123–146.
Lu, X., Tu, Y., Li, Y., & Ho, C.-C. (2016). Affective and normative forces between HCHRM and turnover intention in China. Employee Relations, 38(5), 741–754. https://doi.org/10.1108/ER-09-2015-0181
Meier, L. L., & Semmer, N. K. (2013). Lack of reciprocity, narcissism, anger, and instigated workplace incivility: A moderated mediation model. European Journal of Work and Organizational Psychology, 22(4), 461–475.
Memon, M. A., Salleh, R., & Baharom, M. N. R. (2016). The link between training satisfaction, work engagement and turnover intention. European Journal of Training and Development, 40(6), 407–429. https://doi.org/10.1108/EJTD-10-2015-0077
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538.
Mohammad, J., & Quoquab, F. (2016). Furthering the thought on Islamic work ethic: How does it differ? Journal of Islamic Marketing, 7(3), 355–375. https://doi.org/10.1108/JIMA-07-2014-0047
Moon, T.-W., Hur, W.-M., Ko, S.-H., Kim, J.-W., & Yoon, S.-W. (2014). Bridging corporate social responsibility and compassion at work: Relations to organizational justice and affective organizational commitment. Career Development International, 19(1), 49–72. https://doi.org/10.1108/CDI-05-2013-0060
Murphy, C., Ramamoorthy, N., Flood, P. C., & MacCurtain, S. (2006). Organizational justice perceptions and employee attitudes among Irish blue collar employees: An empirical test of the Main and moderating roles of individualism/collectivism. Management Revue, 17(3), 328–343.
Ohana, M. (2014). A multilevel study of the relationship between organizational justice and affective commitment: The moderating role of organizational size and tenure. Personnel Review, 43(5), 654–671. https://doi.org/10.1108/PR-05-2013-0073
Saif-ur-Rehman, & Kashif-ur-Rehman. (2009). The impact of occupational stress on employees’ somatic symptoms, job anxiety and Employee’s turnover intention—An empirical study. The Pakistan Development Review, 48(3), 291–311.
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37, S57–S88.
Schwepker, C. H., & Good, D. J. (2013). Improving salespeople’s trust in the organization, moral judgment and performance through transformational leadership. Journal of Business & Industrial Marketing, 28(7), 535–546. https://doi.org/10.1108/JBIM-06-2011-0077
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Sharkie, R. (2009). Trust in leadership is vital for employee performance. Management Research News, 32(5), 491–498. https://doi.org/10.1108/01409170910952985
Sidle, S. D. (2009). Workplace incivility: How should employees and managers respond? Academy of Management Perspectives, 23(4), 88–89.
Sulemana, I., & Issifu, I. (2015). An empirical examination of the determinants of trust in Ghana. International Journal of Social Economics, 42(11), 1005–1023. https://doi.org/10.1108/IJSE-03-2014-0060
Sutherland, I. E. (2017). Learning and growing: Trust, leadership, and response to crisis. Journal of Educational Administration, 55(1), 2–17. https://doi.org/10.1108/JEA-10-2015-0097
van Stormbroek, R., & Blomme, R. (2017). Psychological contract as precursor for turnover and self-employment. Management Research Review, 40(2), 235–250. https://doi.org/10.1108/MRR-10-2015-0235
Weaver, G. R. (1995). Does ethics code design matter? Effects of ethics code rationales and sanctions on recipients’ justice perceptions and content recall. Journal of Business Ethics, 14(5), 367–385.
Wong, Y., Wong, Y.-W., & Wong, C. (2015). An integrative model of turnover intention: Antecedents and their effects on employee performance in Chinese joint ventures. Journal of Chinese Human Resources Management, 6(1), 71–90. https://doi.org/10.1108/JCHRM-06-2014-0015
Zeffane, R. (2010). Towards a two-factor theory of interpersonal trust: A focus on trust in leadership. International Journal of Commerce and Management, 20(3), 246–257. https://doi.org/10.1108/10569211011076938
Zeytinoglu, I. U., Denton, M., Davies, S., Baumann, A., Blythe, J., & Boos, L. (2007). Deteriorated external work environment, heavy workload and nurses’ job satisfaction and turnover intention. Canadian Public Policy / Analyse de Politiques, 33, S31–S47.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Conflict of Interest
None.
Informed Consent
Not applicable for this case study.
Ethical Approval
Proper IRB procedures were followed in this study.
Additional information
Publisher’s Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Raza, M.A., Ul-Hadi, N., Khan, M. et al. Behavioral Orientation to Organizational Justice: Moderating Role of Islamic Work Ethics and Trust in Leader in Tourism Industry. Public Organiz Rev 22, 1279–1296 (2022). https://doi.org/10.1007/s11115-021-00582-w
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11115-021-00582-w