Abstract
This study develops a research model that elaborates how responsible leadership and ethical conflict influence employees from the perspectives of role theory and attachment theory. Its empirical results reveal that turnover intention indirectly relates to ethical conflict and responsible leadership via the mediating mechanisms of organizational identification and organizational uncertainty. At the same time, helping intention indirectly relates to ethical conflict and responsible leadership only through organizational identification. Finally, the managerial implications for international business and research limitations based on the empirical results are discussed.
Similar content being viewed by others
References
Anderson JC, Gerbing DW (1998) Structural equation modeling in practice: a review and recommended two-step approach. Psychol Bull 103(3):411–423
Antunes A, Franco M (2016) How people in organizations make sense of responsible leadership practices: multiple case studies. Leadersh Organ Dev J 37(1):126–152
Ashford SJ, Lee C, Bobko P (1989) Content, causes, and consequences of job insecurity: a theory-based measure and substantive test. Acad Manag J 32(4):803–829
Avolio BJ, Sivasubramaniam N, Murray WD, Jung D, Garger JW (2003) Assessing shared leadership: development and preliminary validation of a Team Multifactor Leadership Questionnaire. In: Pearce CL, Conger JA (eds) Shared leadership. Sage, Thousand Oaks, pp 143–172
Azari R, Pick JB (2005) Technology and society: socioeconomic influences on technological sectors for United States counties. Int J Inf Manag 25(1):21–37
Baruch Y, Lin CP (2012) All for one, one for all: coopetition and virtual team performance. Technol Forecast Soc Change 79(6):1155–1168
Benjamin A (2012) Human resource development climate as a predictor of citizenship behaviour and voluntary turnover intentions in the banking sector. Int Bus Res 5(1):110–119
Berger CR, Calabrese RJ (1975) Some explorations in initial interaction and beyond: toward a developmental theory of interpersonal communication. Human Commun Res 1(2):99–112
Brown M (1969) Identification and some conditions of organizational involvement. Adm Sci Q 14(3):346–355
Brown ME, Treviño LK, Harrison DA (2005) Ethical leadership: a social learning perspective for construct development and testing. Organ Behav Hum Decis Process 97(2):117–134
Cameron K, Caza A (2005) Developing strategies and skills for responsible leadership. In: Doh JP, Stumpf SA (eds) Handbook on responsible leadership and governance in global business. Edward Elgar, Cheltenham/Northampton, pp 87–111
Cao Z, Chen J, Song Y (2013) Does total rewards reduce the core employees’ turnover intention? Int J Bus Manag 8(20):62–75
Chang SJ, Van Witteloostuijn A, Eden L (2010) From the editors: common method variance in international business research. J Int Bus Stud 41(2):178–184
Chen D-H, Lee Y-H (2016) The intraday price discovery of Taiwan’s dual-trading foreign exchange market. Corp Manag Rev 36(2):65–104
Chen C-HV, Chang W-C, Lee H-M, Yuan M-L (2012) Effects of leader-member exchange and locus of control on job attitudes: the mediation of psychological empowerment. Chiao Da Manag Rev 32(2):77–104
Cheney G (2006) The rhetoric of identification and the study of organizational communication. In: Putnam LL, Krone KJ (eds) Organizational communication. Sage, New Delhi, pp 257–276
Chien CF, Chen LF (2007) Using rough set theory to recruit and retain high-potential talents for semiconductor manufacturing. IEEE Trans Semicond Manuf 20(4):528–541
Chou C-K, Chen M-L (2016) A qualitative study on perceived value and loyalty: a moderated-mediation framework. Corp Manag Rev 36(2):105–122
Chou C, Yang K-P, Chiu Y-J (2016) Coupled open innovation and innovation performance outcomes: roles of absorptive capacity. Corp Manag Rev 36(1):37–68
Cole MS, Bruch H (2006) Organizational identity strength, identification, and commitment and their relationships to turnover intention: does organizational hierarchy matter? J Organ Behav 27(5):585–605
Colquitt JA, LePine JA, Piccolo RF, Zapata CP, Rich BL (2012) Explaining the justice–performance relationship: trust as exchange deepener or trust as uncertainty reducer? J Appl Psychol 97(1):1–15
DeConinck JB (2011) The effects of ethical climate on organizational identification, supervisory trust, and turnover among salespeople. J Bus Res 64(6):617–624
Doh JP, Quigley NR (2014) Responsible leadership and stakeholder management: influence pathways and organizational outcomes. Acad Manag Perspect 28(3):255–274
Dubinsky AJ, Ingram TN (1984) Correlates of salespeople’s ethical conflict: an exploratory investigation. J Bus Ethics 3(4):343–353
Elanain HMA (2014) Leader-member exchange and intent to turnover: testing a mediated-effects model in a high turnover work environment. Manag Res Rev 37(2):110–129
Elsbach KD, Bhattacharya CB (2001) Defining who you are by what you’re not: organizational disidentification and the National Rifle Association. Organ Sci 12(4):393–413
Feng T, Sun L, Zhang Y (2010) The effects of customer and supplier involvement on competitive advantage: an empirical study in China. Ind Mark Manag 39(8):1384–1394
Fernando M (2016) Responsible leadership in the Asian century. In: Leading responsibly in the Asian century. Springer, pp 143–176
Fornell C, Larcker DF (1981) Structural equation models with unobservable variables and measurement error: algebra and statistics. J Mark Res 18(3):382–388
Freeman RE, Auster ER (2011) Values, authenticity, and responsible leadership. J Bus Ethics 98(1):15–23
Fukbua C (2016) A proposed ODI to improve motivation and loyalty among engineers: a case study of UNC Company. Int Res E J Bus Econ 2(1):1–13
Gerlach JH, Kuo FYB, Lin CS (2009) Self sanction and regulative sanction against copyright infringement: a comparison between US and China college students. J Am Soc Inf Sci Technol 60(8):1687–1701
Greenberger DB, Strasser S (1991) The role of situational and dispositional factors in the enhancement of personal control in organizations. In: Cummings LL, Staw BM (eds) Research in organizational behavior, vol 13. JAI Press, Greenwich, pp 111–145
Hardy GE, Barkham M (1994) The relationship between interpersonal attachment styles and work difficulties. Hum Relat 47(3):263–281
Hartlieb S, Silvius G (2016) Dealing with uncertainty in projects: what project management can learn from business development. In: The proceedings of fifth international scientific conference on project management in the Baltic countries April 14–15, 2016, Riga, University of Latvia, pp 141–158
Haslam SA, Turner JC (1998) Extremism and deviance: beyond taxonomy and bias. Soc Res 65(2):435–448
Helm R, Conrad D (2015) The impact of customer-specific and market-related variables on the preference for highly innovative products. Rev Manag Sci 9(1):61–88
Hogg MA, Mullin B-A (1999) Joining groups to reduce uncertainty: subjective uncertainty reduction and group identification. In: Abrams D, Hogg MA (eds) Social identity and social cognition. Blackwell, Oxford, pp 249–279
Hsu C-T (2012) The relationship between stress and nursing errors: the moderating role of professional ethics. Chiao Da Manag Rev 32(2):1–36
Huhtala M, Kaptein M, Feldt T (2015) How perceived changes in the ethical culture of organizations influence the well-being of managers: a two-year longitudinal study. Eur J Work Organ Psychol 25(3):1–18
Hui C, Lee C (2000) Moderating effects of organization-based self-esteem on organizational uncertainty: employee response relationships. J Manag 26(2):215–232
Ilgen DR, Hollenbeck JR (1991) The structure of work: job design and roles. In: Dunnette MD, Hough LM, Dunnette MD, Hough LM (eds) Handbook of industrial and organizational psychology, vol 2, 2nd edn. Consulting Psychologists Press, Palo Alto, pp 165–207
Jaramillo F, Mulki JP, Solomon P (2006) The role of ethical climate on salesperson’s role stress, job attitudes, turnover intention, and job performance. J Pers Sell Sales Manag 26(3):271–282
Judge TA, Piccolo RF (2004) Transformational and transactional leadership: a meta-analytic test of their relative validity. J Appl Psychol 89(5):755–768
Kahn RL, Wolfe DM, Quinn RP, Snoek JD, Rosenthal RA (1964) Organizational stress: studies in role conflict and ambiguity. Wiley, New York
Kammeyer-Mueller JD, Simon LS, Rich BL (2012) The psychic cost of doing wrong ethical conflict, divestiture socialization, and emotional exhaustion. J Manag 38(3):784–808
Katz D, Kahn RL (1978) The social psychology of organizations. Wiley, New York
Kerber KW (1984) The perception of nonemergency helping situations: costs, rewards, and the altruistic personality. J Personal 52(2):177–187
Korsgaard MA, Brodt SE, Sapienza HJ (2003) Trust, identity and attachment: Promoting individuals’ cooperation in groups. In: West M, Tjosvold D, Smith K (eds) International handbook of organizational teamwork and cooperative working. Wiley, West Sussex, pp 113–130
Leana CR, Feldman DC (1992) Coping with job loss: how individuals, organizations, and communities respond to layoffs. Lexington Books, New York
Lee S (1971) An empirical analysis of organizational identification. Acad Manag J 14(2):213–226
Levine M, Cassidy C, Jentzsch I (2010) The implicit identity effect: identity primes, group size, and helping. Br J Soc Psychol 49(4):785–802
Lin CP (2006) To help or not to help: understanding the helping intentions from a mediating perspective of social network ties. J Bus Ethics 63(2):175–182
Lin CP (2010) Modeling corporate citizenship, organizational trust, and work engagement based on attachment theory. J Bus Ethics 94(4):517–531
Lin GTR, Shen Y-C, Hu J-F, Sun C-C (2009) Constructing and employing the appraising model of intangible assets. Chiao Da Manag Rev 29(2):131–161
Liou F-M, Tsai Y-H (2016) Latent trajectories of competitive heterogeneity: bridging the gap in theories between persistent performance and value creation. Corp Manag Rev 36(1):1–36
Liu C-C, Chen S-Y, Liao C-H (2015) The relationships among emotional capital, job satisfaction and organizational citizenship behavior: a cross-level analysis. Chiao Da Manag iew 35(1):1–24
Lord RG, Brown DJ, Freiberg SJ (1999) Understanding the dynamics of leadership: the role of follower self-concepts in the leader/follower relationship. Organ Behav Hum Decis Process 78(3):167–203
Lynham SA, Chermack TJ (2006) Responsible leadership for performance: a theoretical model and hypotheses. J Leadersh Organ Stud 12(4):73–88
Maak T (2007) Responsible leadership, stakeholder engagement, and the emergence of social capital. J Bus Ethics 74(4):329–343
Maak T, Pless NM (2006) Responsible leadership in a stakeholder society: a relational perspective. J Bus Ethics 66(1):99–115
Maak T, Pless NM, Voegtlin C (2016) Business statesman or shareholder advocate? CEO responsible leadership styles and the micro-foundations of political CSR. J Manag Stud 53(3):463–493
Mael F, Ashforth BE (1992) Alumni and their alma mater: a partial test of the reformulated model of organizational identification. J Organ Behav 13(2):103–123
Merton RK (1957) The role-set: problems in sociological theory. Br J Sociol 8(2):106–120
Mirvis PH, Seashore SE (1979) Being ethical in organizational research. Am Psychol 34(9):766–780
Mishra SK, Bhatnagar D (2010) Linking emotional dissonance and organizational identification to turnover intention and emotional well-being: a study of medical representatives in India. Hum Resour Manag 49(3):401–419
Nelson WA, Weeks WB, Camfield JM (2008) The organizational costs of ethical conflicts. J Health Care Manag 53(1):41–52
O’Neill HM, Lenn J (1995) Voices of survivors: words that downsizing CEOs should hear. Acad Manag Executive 9(4):23–34
Oakes PJ (1987) The salience of social categories. In: Turner JC, Hogg MA, Oakes PJ, Reicher SD, Wetherell MS (eds) Rediscovering the social group: a self-categorization theory. Blackwell, Oxford, pp 117–141
Organ DW, Podsakoff PM, MacKenzie SB (2006) Organizational citizenship behavior: its nature, antecedents, and consequences. SAGE, Thousand Oaks
Ouwerkerk JW, Ellemers N, de Gilder D (1999) Social identification, affective commitment and individual effort on behalf of the group. In: Ellemers N, Spears R, Doosje BJ (eds) Social identity: context, commitment, content. Blackwell, Oxford, pp 184–204
Parnell JA, Lester DL, Menefee ML (2000) Strategy as a response to organizational uncertainty: an alternative perspective on the strategy-performance relationship. Manag Decis 38(8):520–530
Pavlish C, Brown-Saltzman K, Hersh M, Shirk M, Nudelman O (2011) Early indicators and risk factors for ethical issues in clinical practice. J Nurs Scholarsh 43(1):13–21
Peccei R, Bewley H, Gospel H, Willman P (2008) Look who's talking: sources of variation in information disclosure in the UK. Br J Ind Relat 46(2):340–366
Pfeffer J, Salancik GR, Leblebici H (1976) The effect of uncertainty on the use of social influence in organizational decision making. Adm Sci Q 21(2):227–245
Pless NM, Maak T (2011) Responsible leadership: pathways to the future. J Bus Ethics 98(1):3–13
Podsakoff PM, MacKenzie SB, Podsakoff NP (2012) Sources of method bias in social science research and recommendations on how to control it. Annu Rev Psychol 63:539–569
Postmes T, Spears R, Lea M (1999) Social identity, group norms, and “deindividuation”: lessons from computer-mediated communication for social influence in the group. In: Ellemers N, Spears R, Doosje B (eds) Social identity: context, commitment, content. Blackwell, Oxford
Prati G, Zani B (2013) The relationship between psychological empowerment and organizational identification. J Community Psychol 41(7):851–866
Redman BK, Fry ST (2000) Nurses’ ethical conflicts: what is really known about them? Nurs Ethics 7(4):360–366
Riketta M (2005) Organizational identification: a meta-analysis. J Vocat Behav 66(2):358–384
Rosenblatt Z, Ruvio A (1996) A test of a multidimensional model of job insecurity: the case of Israeli teachers. J Organ Behav 17(s1):587–605
Schwepker Jr CH (1999) Research note: the relationship between ethical conflict, organizational commitment and turnover intentions in the salesforce. J Pers Sell Sales Manag 19(1):43–49
Schweiger DL, DeNisi AS (1991) Communication with employees following a merger: a longitudinal field experiment. Acad Manag J 34(1):110–135
Seal CR, Royce-Davis J, Miguel K, Andrews-Brown A (2013) Developing capacity for responsible leadership. In: Riggio Ronald E, Tan Sherylle J (eds) Leader interpersonal and influence skills: the soft skills of leadership. Routledge, New York, pp 256–276
Seeger MW, Ulmer RR (2003) Explaining Enron: communication and responsible leadership. Manag Commun Q 17(1):58–84
Stahl GK, Pless NM, Maak T (2013) Responsible global leadership. In: Mendenhall ME, Osland J, Bird A, Oddou GR, Maznevski ML, Stahl GK (eds) Global leadership: research, practice, and development. Routledge, New York, pp 240–259
Stonebraker PW, Liao J (2004) Environmental turbulence, strategic orientation: modeling supply chain integration. Int J Oper Prod Manag 24(10):1037–1054
Taber TD, Walsh JT, Cooke RA (1979) Developing a community-based program of reducing the social impact of a plant closing. J Appl Behav Sci 15(2):133–155
Tajfel H (1981) Human groups and social categories: studies in social psychology. Cambridge University Press, Cambridge
Tajfel H, Turner J (1979) An integrative theory of intergroup conflict. In: Austin WG, Worschel S (eds) The social psychology of intergroup relations. Brooks/Cole, Monterey, pp 33–47
Tangirala S, Kamdar D, Venkataramani V, Parke MR (2013) Doing right versus getting ahead: the effects of duty and achievement orientations on employees’ voice. J Appl Psychol 98(6):1040–1050
Thorne L (2010) The association between ethical conflict and adverse outcomes. J Bus Ethics 92(2):269–276
Tyler TR, Blader SL (2000) Cooperation in groups. Procedural justice, social identity, and behavioral engagement. Psychology Press, Philadelphia
Uen J-F, Wu T, Tsai H-C (2011) Ethical climate and its relationship to ethical behavior and ethical mechanisms. Chiao Da Manag Rev 31(2):33–60
Valentine S, Hollingworth D, Eidsness B (2014) Ethics-related selection and reduced ethical conflict as drivers of positive work attitudes: delivering on employees’ expectations for an ethical workplace. Pers Rev 43(5):692–716
Van Dick R, Grojean MW, Christ O, Wieseke J (2006) Identity and the extra mile: relationships between organizational identification and organizational citizenship behaviour. Br J Manag 17(4):283–301
van Knippenberg D, van Knippenberg B, De Cremer D, Hogg MA (2004) Leadership, self and identity: a review and research agenda. Leadersh Q 15(6):825–856
Venkataramani V, Dalal RS (2007) Who helps and harms whom? relational antecedents of interpersonal helping and harming in organizations. J Appl Psychol 92(4):952–966
Victor B, Cullen JB (1987) A theory and measure of ethical climate in organizations. In: Frederick WC (ed) Research in corporate social performance and policy, vol 9. JAI Press, Greenwich, pp 51–71
Voegtlin C (2011) Development of a scale measuring discursive responsible leadership. J Bus Ethics 98(s1):57–73
Voegtlin C, Patzer M, Scherer AG (2012) Responsible leadership in global business: a new approach to leadership and its multi-level outcomes. J Bus Ethics 105(1):1–16
Waldman DA, Galvin BM (2008) Alternative perspectives of responsible leadership. Organ Dyn 37(4):327–341
Waldman DA, Siegel D (2008) Defining the socially responsible leader. Leadersh Q 19(1):117–131
Wang YD, Yang C (2016) How appealing are monetary rewards in the workplace? A study of ethical leadership, love of money, happiness, and turnover intention. Soc Indic Res 129(3):1277–1290
Wrzesniewski A (2003) Finding positive meaning in work. In: Cameron KS, Dutton JE, Quinn RE (eds) Positive organizational scholarship. Berrett-Koehler Publishers Inc., San Francisco, pp 296–308
Yang J, Gong Y, Huo Y (2011) Proactive personality, social capital, helping, and turnover intentions. J Manag Psychol 26(8):739–760
Yao C-Y, Shang SSC, Yu Y-C (2016) The retention of customer relationships after mergers and acquisitions. Corp Manag Rev 36(2):65–104
Zaccaro SJ (2007) Trait-based perspectives of leadership. Am Psychol 62(1):6–16
Acknowledgements
This study was financially supported by Ministry of Science and Technology, Taiwan.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Conflict of interest
The authors declare that they have no conflict of interest.
Ethical approval
All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.
Informed consent
Informed consent was obtained from all individual participants included in the study.
Appendices
Appendix 1: Measurement items
Turnover intention (measured by employees)
-
TI1. I intend to look for a job outside of current company within the next year.
-
TI2. I have no intention to remain indefinitely within this company.
-
TI3. I often think about quitting my job.
-
Source: Cole and Bruch (2006)
Helping intention (measured by supervisors)
-
HI1. This employee helps others who have heavy workloads.
-
HI2. This employee helps others who have been absent from work.
-
HI3. This employee willingly helps others who have work-related problems.
-
HI4. This employee helps orient new employees even though it is not required.
-
Source: Lin (2006)
Organizational identification (measured by supervisors)
-
OI1. This employee demonstrates strong ties with the firm.
-
OI2. This employee shows a strong sense of belonging to the firm.
-
OI3. This employee presents to be proud to work for the company.
-
OI4. Overall, this employee reveals a strong identification with the firm.
-
Source: Mael and Ashforth (1992)
Organizational uncertainty (measured by employees)
-
OU1. There is a lot of uncertainty in our company.
-
OU2. Many things seem unsettled in my company most of time.
-
OU3. If I think about work, I feel a lot of uncertainty.
-
OU4. I cannot predict how things will go in my company.
-
Source: Colquitt et al. (2012)
Responsible leadership (measured by supervisors)
-
RL1. I often enable communication by exemplifying positive talks. (Positive communication)
-
RL2. I am concerned about employee emotion. (Positive climate)
-
RL3. I develop quality social relationship in workplaces. (Positive connection)
-
RL4. I am capable of inspiring employees (Positive inspiration).
-
RL5. I am responsible for achieving positive change in the firm.
-
RL6. Overall, being responsible is highly important for my job.
-
Source: Cameron and Caza (2005)
Perceived ethical conflict (measured by employees)
-
EC1. In order to succeed in my company, it is often necessary to compromise one’s ethics
-
EC2. There exists a conflict between my company’s rules and what I feel is right.
-
EC3. There exists a conflict between my personal ethical values and the directives of my company,
-
Source: Kammeyer-Mueller et al. (2012); Valentine et al. (2014)
Appendix 2: Fit indices of this study’s validation models
Models | χ2 | df | χ2/df | NNFI | NFI | CFI | RMR | RMSEA |
---|---|---|---|---|---|---|---|---|
Model 1 | 2495.78 | 252 | 9.90 | 0.40 | 0.43 | 0.45 | 0.14 | 0.19 |
Model 2 | 2126.07 | 251 | 8.47 | 0.49 | 0.51 | 0.54 | 0.12 | 0.17 |
Model 3 | 1735.45 | 249 | 6.97 | 0.60 | 0.60 | 0.63 | 0.12 | 0.15 |
Model 4 | 1338.83 | 246 | 5.44 | 0.70 | 0.69 | 0.73 | 0.10 | 0.13 |
Model 5 | 915.74 | 242 | 3.78 | 0.81 | 0.79 | 0.83 | 0.11 | 0.11 |
Model 6 | 508.47 | 237 | 2.15 | 0.92 | 0.88 | 0.93 | 0.05 | 0.07 |
Rights and permissions
About this article
Cite this article
Liu, CM., Lin, CP. Assessing the effects of responsible leadership and ethical conflict on behavioral intention. Rev Manag Sci 12, 1003–1024 (2018). https://doi.org/10.1007/s11846-017-0236-1
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11846-017-0236-1
Keywords
- Ethical conflict
- Responsible leadership
- Turnover intention
- Organizational identification
- Helping intention
- International business