Abstract
The paper analyzes factors that impede inter- and intra-organizational coordination in urban governance in policy implementation. The unit of analysis is the Rajshahi City Corporation, one of six large municipalities in Bangladesh. Inadequate institutional rules and regulations, ambiguous system for financial management and shady practices create a large degree of discontent amongst officials and impede both inter-organizational and intra-organizational coordination in implementing urban infrastructure policy. In addition, central-local relations, different modes of operation and patterns of accountability act as barriers to sound working relationships between the city corporation and other government departments and autonomous agencies operating within the jurisdiction of the city corporation.
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Examples of autonomous entities and government agencies working within the RCC areas are the Power Development Board (PDB), the Roads and Highways Department (R&HD), the Local Government Engineering Department (LGED), and Rajshhai Development Authority (RDA).
RDA is an autonomous body administered by government officials whose main objective is to build a planned town in the divisional headquarters of Rajshahi. The R&HD and the LGED are the government departments responsible for developing infrastructure (construction and maintenance of the major road and bridge network) within Rajshahi City.
The inclusion of higher officials from different service-providing institutions in the coordination committee varies depending on the city corporation. In the case of Dhaka City Corporation, top officials from Rajdhani Unnayan Kartripakkha (RAJUK), Dhaka Water Supply and Sewerage Authority (DWASA), Dhaka Electricity Supply Authority (DESA), Department of Public Health Engineering (DPHE), Power Development Board (PDB), Bangladesh Telephone and Telegraph Board (BTTB), etc., are members. In the case of RCC, top officials from Rajshahi Development Authority (RDA), Roads and Highways Department (R&HD), Local Government Engineering Department (LGED), and Bangladesh Telephone and Telegraph Board (BTTB) are members of the coordination committee.
Five options for intra-organizational coordination were given to respondents to choose from: hierarchic, informal, routine based, leadership oriented and objective oriented. ‘Hierarchic’ denotes that the basis of relationships is top down, i.e., on the basis of the principle of chain of command as observed generally in bureaucratic organizations. ‘Informal’ denotes ad hoc measures for solving or sorting out a problem, either over the telephone or through a personal meeting with the aggrieved party. ‘Routine based’ denotes formal communication through writing formal letters. ‘Leadership oriented’ refers to communication undertaken at the initiative of department heads in order to solve a pressing problem. Finally, ‘objective oriented’ describes relationships that are maintained in order to coordinate and fulfill different goals of various departments geared towards local development. This question was asked with a view towards mapping whether or not the RCC follows any unified or standard rules regarding intra-organizational relationships.
‘Old’ in the sense that when the City Corporation Ordinance was passed in 1987, the population size of Rajshahi City was small and the RCC’s activities were confined to a manageable size. As time passes, people’s demands are mounting. Consequently, the activities of the RCC are also expanding. This proves only to augment the problems generated by poorly defined rules and regulations.
The case was discussed while interviewing a high ranking official from the R&HD, Rajshahi District.
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Panday, P.K., Jamil, I. Challenges of Coordination in Implementing Urban Policy: The Bangladesh Experience. Public Organiz Rev 11, 155–176 (2011). https://doi.org/10.1007/s11115-010-0116-5
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DOI: https://doi.org/10.1007/s11115-010-0116-5