Skip to main content
Log in

The Quality of Representation and Satisfaction with Democracy: The Consequences of Citizen-Elite Policy and Process Congruence

  • Original Paper
  • Published:
Political Behavior Aims and scope Submit manuscript

An Erratum to this article was published on 07 October 2016

Abstract

Citizen-elite congruence has long been considered an important yardstick for the quality of democracy. The literature on citizen satisfaction with democracy, however, has reduced congruence almost exclusively to one of its components, policy congruence. Just as citizens are considered to have positions on policy issues, there is growing scholarly interest in the preferences they have about the process of representation. Yet studies inquiring into the impact of the divergent preferences that citizens and elites have regarding the representational process thus far have been few and their results inconclusive. Combining new, unique data from the 2014 Belgian Election and Candidate Studies, we seek to address this lacuna. Our findings indicate that we cannot understand citizen satisfaction without also taking process into account—even as the policy gap has the greater effect. They should be of interest to scholars of democracy, those concerned about citizen disengagement from politics, and political practitioners.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2

Similar content being viewed by others

Notes

  1. Strategic considerations unrelated to policy may lead tactical voters to desert the party they most prefer for another party whose policy positions likely correspond less to their own. For this reason tactical voting introduces noise to the measurement of congruence, biasing the analysis against finding a significant impact of the policy gap on voters’ satisfaction with democracy. In our sample we found 1084 respondents (86 %) to have voted sincerely, supporting the party they rated highest on an eleven-point sympathy scale. Excluding the 179 insincere voters who voted for a different party (for strategic or other reasons), we continue to find very similar results. More details can be found in Online Appendix 6.

  2. We re-examined the policy and process gap on the basis of the party citizens voted for on May 25th. Matching citizen-elite preferences on the basis of actual voting behaviour, we come to equivalent conclusions, confirming the robustness of our findings. The results of this alternative operationalisation are reported in Online Appendix 7.

  3. Lijst Dedecker ran in one district only in the 2014 federal elections, Jean-Marie Dedecker’s home district of West Flanders. As such the party was excluded from the candidate survey and in addition only four survey respondents stated their intention to vote for Lijst Dedecker.

  4. Some have argued that any lack of congruence in itself is inconsequential if the issue is not salient to voters (Giger and Lefkofridi 2014; Walgrave and Lefevere 2013). Re-analysing the data in Online Appendix 8, giving more weight to citizen-elite discrepancies in accordance to the salience of the issue to the individual voter, we find very similar results. As such, using the least complex operationalisation here appears justified.

  5. In their seminal study, Cain et al. (1987) provide evidence of a relationship between member activities and their reputations among constituents, further impacting how voters rate their job performance and, ultimately, their vote. André and Depauw (2016) equally found differences in local party branches’ levels of activity to translate into gains and losses at the polls. Taken together, these results suggest that partisan differences in behaviour impact voters’ attitudes and decisions.

  6. Because the dilemmas regarding the process of representation—but also voters’ economic situation—were included only in the second wave of the election study, they are subject to greater attrition. Certainly, non-response on the process variable is not in any way related to the dependent variable, satisfaction with democracy (b. −0.180; s.e. 0.137). Using multiple imputation to obtain best estimations of the non-observed variables (see Online Appendix 9), moreover, we find very similar effects of the process gap. As such we can be confident that our results are not driven by patterns of non-response.

  7. Replication data and code for all of the analyses presented in this manuscript are available at https://dataverse.harvard.edu/dataset.xhtml?persistentId=doi:10.7910/DVN/EDEJND.

  8. Because the bottom-up deficit ties in with the common criticism levelled at politicians for being out of touch, it could be argued the relationship is asymmetrical. However, the top-down deficit also resonates with public resentment directed at politicians for being too parochial or pandering. As it turns out, we find no difference between the two in our sample when it comes to satisfaction with democracy (b. −0.111; s.e. 0.189). Moreover, adding a multiplicative interaction term, we find it to be negative but not significantly different from zero (see Online Appendix 10). As such, relative to individuals with a top-down deficit, individuals whose views on the representative process are considerably more bottom-up than those of their preferred party are not significantly less satisfied with democracy. The impact of the process gap is not conditional on its direction.

  9. If voting were not compulsory, about 30 % of our respondents indicated they would never or at most only occasionally vote. We can use this information to shed some light on the question as to the conditional effect of compulsory voting. Even though the impact of the process gap is somewhat stronger among non-voters, the multiplicative interaction term is not significant, indicating that the difference between voters and non-voters is not discernible from zero. Details of the additional analysis can be found in Online Appendix 11.

References

  • Aarts, K., & Thomassen, J. (2008). Satisfaction with democracy: Do institutions matter? Electoral Studies, 27(1), 5–18.

    Article  Google Scholar 

  • Allen, N., & Birch, S. (2015). Process preferences and British Public Opinion: Citizens’ judgements about government in an era of anti-politics. Political Studies, 63(2), 390–411.

    Article  Google Scholar 

  • Anderson, C., Blais, A., Bowler, S., Donovan, T., & Listhaug, O. (2005). Losers’ consent: Elections and democratic legitimacy. Oxford: Oxford University Press.

    Book  Google Scholar 

  • Andeweg, R. B., & Thomassen, J. J. A. (2005). Modes of political representation: Toward a new typology. Legislative Studies Quarterly, 30(4), 507–528.

    Article  Google Scholar 

  • André, A., & Depauw, S. (2016). The electoral impact of grassroots activity in the 2012 local elections in Flanders. Acta Politica, 51(2), 131–152.

    Article  Google Scholar 

  • Barker, D. C., & Carman, C. J. (2012). Representing red and blue: How the culture wars change the way citizens speak and politicians listen. Oxford: Oxford University Press.

    Book  Google Scholar 

  • Bengtsson, A., & Christensen, H. (2014). Ideals and actions: Do citizens’ patterns of political participation correspond to their conceptions of democracy? Government and Opposition. doi:10.1017/gov.2014.29.

    Google Scholar 

  • Bernauer, J., & Vatter, A. (2012). Can’t get no satisfaction with the Westminster model? Winners, losers and the effects of consensual and direct democratic institutions on satisfaction with democracy. European Journal of Political Research, 51(4), 435–468.

    Article  Google Scholar 

  • Blais, A., Aldrich, J. H., Indridason, I. H., & Levine, R. (2006). Do voters vote for government coalitions? Testing Downs’ pessimistic conclusion. Party Politics, 12(6), 691–705.

    Article  Google Scholar 

  • Blais, A., Morin-Chasse, A., & Singh, S. P. (2015). Election outcomes, legislative representation, and satisfaction with democracy. Party Politics. doi:10.1177/1354068815583200.

    Google Scholar 

  • Bowler, S. (2016). Trustees, delegates, and responsiveness in comparative perspective. Comparative Political Studies. doi:10.1177/0010414015626447.

    Google Scholar 

  • Brandenburg, H., & Johns, R. (2014). The declining representativeness of the British Party system, and why it matters. Political Studies, 62(4), 704–725.

    Article  Google Scholar 

  • Brunell, T. L., & Buchler, J. (2009). Ideological representation and competitive congressional elections. Electoral Studies, 28(3), 448–457.

    Article  Google Scholar 

  • Cain, B. E., Ferejohn, J. A., & Fiorina, M. P. (1987). The personal vote: Constituency service and electoral independence. Cambridge, MA: Harvard University Press.

    Book  Google Scholar 

  • Carman, C. J. (2006). Public preferences for parliamentary representation in the UK: An overlooked link? Political Studies, 54(1), 103–122.

    Article  Google Scholar 

  • Curini, L., Jou, W., & Memoli, V. (2012). Satisfaction with democracy and the winner/loser debate: The role of policy preferences and past experience. British Journal of Political Science, 42(02), 241–261.

    Article  Google Scholar 

  • Dahlberg, S., & Holmberg, S. (2014). Democracy and bureaucracy: How their quality matters for popular satisfaction. West European Politics, 37(3), 515–537.

    Article  Google Scholar 

  • Delli Carpini, M. X. D., & Keeter, S. (1996). What Americans know about politics and why it matters. New Haven: Yale University Press.

    Google Scholar 

  • Rosema, M., Denters, B., & Aarts, K. (2011). How democracy works: Political representation and policy congruence in modern societies: Essays in honour of Jacques Thomassen. Amsterdam: Amsterdam University Press.

    Book  Google Scholar 

  • Esaiasson, P. (2000). How MPs define their task. In P. Esaiasson & K. Heidar (Eds.), Beyond westminster and congress: The Nordic experience (pp. 51–82). Columbus, OH: Ohio State University Press.

    Google Scholar 

  • Esaiasson, P., & Holmberg, S. (1996). Representation from above: Members of Parliament and representative democracy in Sweden. Dartmouth: Ashgate.

    Google Scholar 

  • Eulau, H., & Karps, P. D. (1977). The puzzle of representation: Specifying components of responsiveness. Legislative Studies Quarterly, 2(3), 233–254.

    Article  Google Scholar 

  • Ezrow, L., & Xezonakis, G. (2011). Citizen satisfaction with democracy and parties’ policy offerings. Comparative Political Studies, 44(9), 1152–1178.

    Article  Google Scholar 

  • Font, J., Wojcieszak, M., & Navarro, C. J. (2015). Participation, representation and expertise: Citizen preferences for political decision-making processes. Political Studies, 63, 153–172.

    Article  Google Scholar 

  • Giger, N., & Lefkofridi, Z. (2014). Salience-based congruence between parties & their voters: The Swiss case. Swiss Political Science Review, 20(2), 287–304.

    Article  Google Scholar 

  • Golder, M., & Stramski, J. (2010). Ideological congruence and electoral institutions. American Journal of Political Science, 54(1), 90–106.

    Article  Google Scholar 

  • Hibbing, J. R., & Theiss-Morse, E. (2001). Process preferences and American politics: What the people want government to be. American Political Science Review, 95(1), 145–153.

    Google Scholar 

  • Hobolt, S. B. (2012). Citizen satisfaction with democracy in the European Union. Journal of Common Market Studies, 50, 88–105.

    Article  Google Scholar 

  • Hooghe, M., Marien, S., & Pauwels, T. (2011). Where do distrusting voters turn if there is no viable exit or voice option? The Impact of political trust on electoral behaviour in the Belgian Regional Elections of June 2009. Government and Opposition, 46(2), 245–273.

    Article  Google Scholar 

  • Inglehart, R. (1977). The silent revolution: Changing values and political styles among Western publics. Princeton, N.J: Princeton University Press.

    Google Scholar 

  • Kestilä-Kekkonen, E., & Söderlund, P. (2015). Is it all about the economy? Government fractionalization, economic performance and satisfaction with democracy across Europe 2002 − 2013. Government and Opposition. doi:10.1017/gov.2015.22.

    Google Scholar 

  • Kim, M. (2009). Cross-national analyses of satisfaction with democracy and ideological congruence. Journal of Elections, Public Opinion and Parties, 19(1), 49–72.

    Article  Google Scholar 

  • Kimball, D. C., & Patterson, S. C. (1997). Living up to expectations: Public attitudes toward congress. The Journal of Politics, 59(3), 701–728.

    Article  Google Scholar 

  • Lijphart, A. (1999). Patterns of democracy: Government forms and performance in thirty-six countries. New Haven, CT: Yale University Press.

    Google Scholar 

  • Linde, J., & Ekman, J. (2003). Satisfaction with democracy: A note on a frequently used indicator in comparative politics. European Journal of Political Research, 42(3), 391–408.

    Article  Google Scholar 

  • Mansbridge, J. (2003). Rethinking representation. American Political Science Review, 97(04), 515–528.

    Article  Google Scholar 

  • Méndez-Lago, M., & Martínez, A. (2002). Political representation in Spain: An empirical analysis of the perception of citizens and MPs. Journal of Legislative Studies, 8(1), 63–90.

    Article  Google Scholar 

  • Miller, W. E., Pierce, R., Thomassen, J., Herrera, R., Holmberg, S., Esaiasson, P., et al. (2000). Policy representation in Western democracies. Oxford: Oxford University Press.

    Google Scholar 

  • Norris, P. (1999). Critical citizens: Global support for democratic government. Oxford: Oxford University Press.

    Book  Google Scholar 

  • Önnudóttir, E. H. (2014). Policy congruence and style of representation: Party voters and political parties. West European Politics, 37(3), 538–563.

    Article  Google Scholar 

  • Önnudóttir, E. H., & Harðarson, Ó. Þ. (2011). Policy performance and satisfaction with democracy. Icelandic Review of Politics & Administration, 7(2), 417–436.

    Article  Google Scholar 

  • Pitkin, H. F. (1967). The concept of representation. Berkeley, CA: University of California Press.

    Google Scholar 

  • Powell, G. B. (2004). Political representation in comparative politics. Annual Review of Political Science, 7(1), 273–296.

    Article  Google Scholar 

  • Ramirez, M. D. (2013). The policy origins of congressional approval. Journal of Politics, 75(1), 198–209.

    Article  Google Scholar 

  • Reher, S. (2015). Explaining cross-national variation in the relationship between priority congruence and satisfaction with democracy. European Journal of Political Research, 54(1), 160–181.

    Article  Google Scholar 

  • Ryzin, G. G. V. (2011). Outcomes, process, and trust of civil servants. Journal of Public Administration Research and Theory, 21(4), 745–760.

    Article  Google Scholar 

  • Shomer, Y., Put, G.-J., & Gedalya-Lavy, E. (2015). Intra-party politics and public opinion: How candidate selection processes affect citizens’ satisfaction with democracy. Political Behavior. doi:10.1007/s11109-015-9324-6.

    Google Scholar 

  • Thomassen, J. (2012). The blind corner of political representation. Representation, 48(1), 13–27.

    Article  Google Scholar 

  • Tyler, T. R. (2006). Why people obey the law. Princeton, N.J: Princeton University Press.

    Google Scholar 

  • Verthé, T., Beyens, S., Flacco, F., & Nikolic, L. (2015). Strategisch coalitiestemmen. In K. Deschouwer, P. Delwit, M. Hooghe, P. Baudewyns, & S. Walgrave (Eds.), De kiezer ontcijferd: Over gedrag en stemmotivaties (pp. 111–129). Tielt: Lannoo Campus.

    Google Scholar 

  • Vivyan, N., & Wagner, M. (2016). House or home? Constituent preferences over legislator effort allocation. European Journal of Political Research, 55(1), 81–99.

    Article  Google Scholar 

  • von Schoultz, Å., & Wass, H. (2015). Beating issue agreement: Congruence in the representational preferences of candidates and voters. Parliamentary Affairs. doi:10.1093/pa/gsv001.

    Google Scholar 

  • Wagner, A. F., Schneider, F., & Halla, M. (2009). The quality of institutions and satisfaction with democracy in Western Europe—A panel analysis. European Journal of Political Economy, 25(1), 30–41.

    Article  Google Scholar 

  • Walgrave, S., & Lefevere, J. (2013). Ideology, salience, and complexity: Determinants of policy issue incongruence between voters and parties. Journal of Elections, Public Opinion & Parties, 23(4), 456–483.

    Article  Google Scholar 

Download references

Acknowledgments

The data used in this publication were collected by the PARTIREP project, funded by the Belgian Federal Science Policy (BELSPO—Grant No. P6/37). The dataset can be obtained from www.partirep.eu. The authors would like to thank Lars Vogel and Thomas Zittel for their helpful comments on earlier drafts of this paper. Audrey André further acknowledges F.R.S.-FNRS for financial support.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Audrey André.

Additional information

An erratum to this article is available at http://dx.doi.org/10.1007/s11109-016-9369-1.

Electronic Supplementary Material

Below is the link to the electronic supplementary material.

Supplementary material 1 (DOCX 61 kb)

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

André, A., Depauw, S. The Quality of Representation and Satisfaction with Democracy: The Consequences of Citizen-Elite Policy and Process Congruence. Polit Behav 39, 377–397 (2017). https://doi.org/10.1007/s11109-016-9360-x

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11109-016-9360-x

Keywords

Navigation