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Healthcare Providers’ Attitudes and Experiences of the Quality Use of Medications Among Culturally and Linguistically Diverse Patients in Australia: A Systematic Review of Qualitative Studies

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Abstract

This review aims to identify healthcare providers’ (HCPs) experiences with issues related to the quality use of medicines among culturally and linguistically diverse (CALD) patients, the underlying factors, and the enablers of and barriers to providing culturally safe care to promote quality use of medicines. The searched databases were Scopus, Web of Science, Academic search complete, CINHAL-Plus, Google Scholar and PubMed/Medline. The initial search returned 643 articles, of which 14 papers were included. HCPs reported that CALD patients were more likely to face challenges in accessing treatment and sufficient information about treatment. According to the theoretical domains framework, determinants such as social influences due to cultural and religious factors, lack of appropriate resources about health information and cultural needs, lack of physical and psychological capabilities such as lack of knowledge and skills, and lack of motivation could impede HCPs’ abilities to provide culturally safe care. Future interventions should deploy multilevel interventions, such as education, training, and organisation structural reforms.

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Funding

No funds, grants, or other support was received.

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Authors and Affiliations

  1. School of Biomedical Sciences and Pharmacy, University of Newcastle, 4A Cutcliffe Avenue, Regents Park, Callaghan, NSW, 2143, Australia

    Rawan Sawalha

  2. School of Health and Society, University of Wollongong, Wollongong, NSW, Australia

    Hassan Hosseinzadeh

  3. Heart and Stroke Program, Hunter Medical Research Institute, New Lambton, NSW, Australia

    Beata Bajorek

  4. Hunter New England Local Health District, New Lambton, NSW, Australia

    Beata Bajorek

Authors
  1. Rawan Sawalha
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  2. Hassan Hosseinzadeh
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  3. Beata Bajorek
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Contributions

Conceptualisation (the idea of the review): RS, BB, HH; Literature search (initial): RS; Literature search (disagreements): RS, BB, HH; Data analysis: RS, BB, HH; Writing—original draft preparation: RS; Writing—review and editing: BB, HH.

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Correspondence to Rawan Sawalha.

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Sawalha, R., Hosseinzadeh, H. & Bajorek, B. Healthcare Providers’ Attitudes and Experiences of the Quality Use of Medications Among Culturally and Linguistically Diverse Patients in Australia: A Systematic Review of Qualitative Studies. J Immigrant Minority Health 26, 181–199 (2024). https://doi.org/10.1007/s10903-023-01522-0

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