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Constructing a decision support system for management of employee turnover risk

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Abstract

In the time of knowledge economy, competency among enterprises is focused on the competency of human resources. Employee turnover risk is becoming an important facet influencing the stability and development of enterprises. After analyzing employee turnover risk factors that could threaten enterprise production and operations, we proposed a multi-level model of the evaluation system for employee turnover risk based on the analysis of factors influencing employee turnover risk. A decision support system is proposed for employee turnover risk management using message processing mechanisms and software combination technology and system integration. Data, information and knowledge needed in the system come from enterprises’ internal application systems and external systems. The structure and components of the system which is based on Web Services are presented. We also proposed an analytic system based on knowledge management. At last, strategies to effectively manage employee turnover risk are proposed.

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Acknowledgments

We thank the reviewer’s helpful comments to improve this manuscript. We extend our sincere thanks to all the participants in this study for sharing their time, experience, and insights with us so generously. We gratefully acknowledge the support of the Quality Inspection Project (200910088) and National Science Foundation (70971005).

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Authors and Affiliations

  1. Transportation Management College, Dalian Maritime University, 116026, Dalian, China

    Xin Wang

  2. School of Business and Economics, North Carolina A&T State University, Greensboro, NC, 27411, USA

    Hong Wang

  3. BOE Technology Group Co., Ltd, 100015, Beijing, China

    Hong Wang

  4. College of Economics and Management, Beijing Jiaotong University, 100044, Beijing, China

    Li Zhang

  5. USTC-City University Joint Advanced Research Center, University of Science and Technology of China, Hefei, China

    Xiongfei Cao

  6. City University of Hong Kong, 215123, Suzhou, China

    Xiongfei Cao

Authors
  1. Xin Wang
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  2. Hong Wang
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  3. Hong Wang
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  4. Li Zhang
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  5. Xiongfei Cao
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Correspondence to Xin Wang.

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Wang, X., Wang, H., Wang, H. et al. Constructing a decision support system for management of employee turnover risk. Inf Technol Manag 12, 187–196 (2011). https://doi.org/10.1007/s10799-011-0093-6

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