Airwide (2010). Airwide: Social networking and the rise of smart machines—2015AD August 2010. http://www.mobilesquared.co.uk/downloads/white-papers. Accessed 12 September 2011.
Ashcraft, M. H. (2006). Cognition. Upper Saddle River: Pearson Education.
Bae, S., & Lee, T. (2011). Gender differences in consumers’ perception of online consumer reviews. Electronic Commerce Research, 11(2), 201–214.
Bartholomew, D. J., Steele, F., Galbraith, J., & Moustaki, I. (2008). Statistics in the social and behavioral sciences series:
Analysis of multivariate social science data (2nd ed.). Oxford: Taylor & Francis.
Blery, E. (2010). Customer loyalty; marketing techniques to engender loyalty among customers. Athens: Propompos Publications.
Brown, J., Broderick, A., & Lee, N. (2007). Word of mouth communication in online communities. Journal of Interactive Marketing, 21(3), 2–20.
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet. Tourism Management, 29(4), 609–623.
Burgess, L., Parish, B., & Alcock, C. (2011). To what extent are regional tourism organisations (RTOs) in Australia leveraging the benefits of web technology for destination marketing and eCommerce? Electronic Commerce Research, 11(3), 341–355.
Carlson, N. R. (2010). Psychology: the science of behavior. New York: Pearson.
Chan, N. L., & Guillet, B. D. (2011). Investigation of social media marketing: how does the hotel industry in Hong Kong perform in marketing on social media websites? Journal of Travel & Tourism Marketing, 28(4), 345–368.
Chapman, S., & McNeill, P. (2005). Research methods (3rd ed.). Oxon: Routledge.
Chevalier, J. A., & Mayzlin, D. (2006). The effect of word of mouth on sales: online book reviews. Journal of Marketing Research, 43(3), 345–354.
Cronin, J., & Taylor, S. (1992). Measuring service quality: a reexamination and extension. Journal of Marketing, 56(1), 55–68.
De Bruyn, A., & Lilien, G. L. (2008). A multi-stage model of word-of-mouth influence through viral marketing. International Journal of Research in Marketing, 25(3), 151–163.
Dellarocas, C. (2003). The digitization of word of mouth: promise and challenges of online feedback mechanisms. Management Science, 49, 1407–1424.
Dellarocas, C., Fan, M., & Wood, A. W. (2004). Self-interest, reciprocity, and participation in online reputation systems. Working Paper. http://ebusiness.mit.edu/research/papers/205_Dellacoras_EbayParticpation.pdf. Accessed 10 October 2011.
Dwyer, P. (2007). Measuring the value of electronic word of mouth and its impact in consumer communities. Journal of Interactive Marketing, 21(2), 63–79.
Edelman, D. C. (2007). From the periphery to the core: as online strategy becomes overall strategy, marketing organizations and agencies will never be the same. Journal of Advertising Research, 47(2), 130–134.
Egger, R. & Buhalis, D. (Eds.) (2008). Etourism case studies: management and marketing issues in etourism. Oxford: Elsevier.
Elliott, R., & Boshoff, C. (2009). The marketing of tourism services using the Internet: a resource-based view. South African Journal of Business Management, 40(3), 35–49.
eMarketer (2011a). http://www.emarketer.com/Article.aspx?R=1008870. Accessed 12 February 2012.
eMarketer (2011b). http://www.emarketer.com/. Accessed 12 February 2012.
Eturbonews (2010). http://www.eturbonews.com/18863/twitter-may-mean-end-guidebooks. Accessed 4 October 2010.
Eturbonews (2011). http://www.eturbonews.com/25870/keep-exploring-social-media-and-reputation-management-canada-s-t. Accessed: 20 October 2011.
Experiment-Resources (2010). http://www.experiment-resources.com/quantitative-research-design.html. Accessed 16 September 2010.
Global Advertising (2009). Consumers trust real friends and virtual strangers the most. http://blog.nielsen.com/nielsenwire/consumer/global-advertising-consumers-trust-real-friends-and-virtual-strangers-the-most/. Accessed 8 September 2011.
Gremler, D. D., Gwinner, K. P., & Brown, S. W. (2001). Generating positive word-of-mouth through customer-employee relationships. International Journal of Service Industry Management, 12(1), 44–69.
Gretzel, U., Yoo, K. H., & Purifoy, M. (2007). Online travel review study: Role and impact of online travel reviews (LIST 02-07-01). http://www.tripadvisor.com/pdfs/OnlineTravelReviewReport.pdf (http://www.tripadvisor.com/pdfs/OnlineTravelReviewReport.pdf). Accessed 10 October 2010.
Gruen, T. W., Osmonbekov, T., & Czaplewski, A. J. (2005). eWOM: the impact of customer-to-customer online know-how exchange on customer value and loyalty. Journal of Business Research, 59(4), 449–456.
Havitz, M., & Dimanche, F. (1997). Propositions for testing the involvement construct in recreational and tourism contexts. Leisure Studies, 12, 179–195.
Helm, R., & Mark, A. (2007). Implications from cue utilisation theory and signaling theory for firm reputation and the marketing of new products. International Journal of Product Development, 4, 396–411.
Hertzum, M., Andersen, H., Andersen, V., & Hansen, C. B. (2002). Trust in information sources: seeking information from people, documents, and virtual agents. Interacting with Computers, 14, 575–599.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word–of–mouth via consumer–opinion platforms: what motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38–52.
Hitz, M., Sigala, M., & Murphy, M. (Eds.) (2006). Information and communication technologies in tourism. Wien: Springer.
Hsieh, J.-K., Hsieh, Y.-C., & Tang, Y.-C. (2012). Exploring the disseminating behaviors of eWOM marketing: persuasion in online video. Electronic Commerce Research, 12(2), 201–224.
Hui, T.-K., Wan, D., & Hsuan-Yi Cheng, H.-Y. (2010). Case study of tourist revisit behaviour in Singapore. Advances in Hospitality and Leisure, 6, 27–42.
Jansen, B. J., Zhang, M., Sobel, K., & Chowdhury, A. (2009). Twitter power: tweets as electronic word of mouth. Journal of the American Society for Information Science and Technology, 60(11), 2169–2188.
Ipkinternational (2011). World and European travel monitor data. http://www.ipkinternational.com/en/business-sectors/world-european-travel-monitor-data/. Accessed 16 March 2012.
Kabani, S. (2010). The Zen of social media marketing: an easier way to build credibility, generate buzz, and increase revenue. Dallas: BenBella Books.
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59–68.
Keng, C.-J., Liao, T.-H., & Yang, Y.-I. (2012). The effects of sequential combinations of virtual experience, direct experience, and indirect experience: the moderating roles of need for touch and product involvement. Electronic Commerce Research, 12(2), 177–199.
Kilby, N. (2007). Market shift opens door to word of mouth. Marketing Week, 30(38), 12.
Kirby, J. & Marsden, P. (Eds.) (2006). Connected marketing: the viral, buzz and word of mouth revolution. Oxford: Butterworth/Heinemann, Elsevier.
Kotler, P., & Armstrong, G. (2008). Principles of marketing. Upper Saddle River: Pearson Education.
Lee, H. A., Law, R., & Murphy, J. (2011). Helpful reviewers in Tripadvisor, an online travel community. Journal of Travel & Tourism Marketing, 28(7), 675–688.
Litvin, W. S., Goldsmith, E. R., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458–468.
López-Bonilla, J. M., & López-Bonilla, L. M. (2008). Sensation seeking and e-shoppers. Electronic Commerce Research, 8(3), 143–154.
McColl, P. (2010). Viral explosions!: proven techniques to expand, explode, or ignite your business or brand online. Franklin Lakes: Career Press.
McDonnell, I. (2006). Etravel and tourism; marketing and management techniques. Oxford: Elsevier.
Middleton, V. T. C., Fyall, A., Morgan, M., & Ranchhod, A. (2009). Marketing in travel and tourism (4th ed.). Oxford: Elsevier.
Moutinho, L., Ballantyne, R., & Rate, S. (2011). The new business environment and trends in tourism. In L. Moutinho (Ed.), Strategic management in tourism (2nd ed., pp. 1–19). Oxfordshire: CAB International.
Moutinho, L., Ballantyne, R., & Rate, S. (2011). Futurecast applied to tourism. In L. Moutinho (Ed.), Strategic management in tourism (2nd ed., pp. 20–32). Oxfordshire: CAB International.
Newsweek (2012). Everyone’s hack now, Vol. CLIX (7), February 13, p. 6.
Nonnecke, B., Andrews, D., & Preece, J. (2006). Non-public and public online community participation: needs, attitudes and behavior. Electronic Commerce Research, 6(1), 7–20.
Nyer, P. U. (1997). A study of the relationships between cognitive appraisals and consumption emotions. Journal of the Academy Research, 36(3), 373–386.
O’Connor, P. (2008). Online social media and travel international-September 2008-Market research report. http://oxygen.mintel.com/sinatra/oxygen/display/id=387948. Accessed 8 November 2010.
Pease, W., Rowe, M., & Cooper, M. (Eds.) (2007). Information and communication technologies in support of the tourism industry. New York: Idea Group Publishing.
Plummer, J. T. (2007). Editorial: word of mouth—a new advertising discipline? Journal of Advertising Research, 47(4), 385–386.
Prebensen, N., Skallerud, K., & Chen, J. S. (2010). Tourist motivation with sun and sand destinations: satisfaction and the wom-effect. Journal of Travel & Tourism Marketing, 27(8), 858–873.
Robinson, R., Goh, T.-T., & Zhang, R. (2012). Textual factors in online product reviews: a foundation for a more influential approach to opinion mining. Electronic Commerce Research. doi:10.1007/s10660-012-9095-7.
Rong, J., Li, G., & Law, R. (2009). A contrast analysis of online hotel web service purchasers and browsers. International Journal of Hospitality Management, 28(3), 466–478.
Savolainen, R. (2007). Media credibility and cognitive authority. The case of seeking orienting information. Information Research, 12(3) paper 319. http://InformationR.net/ir/12-3/paper319.html. Accessed 12 May 2011.
Sigala, M., Christou, E., & Gretzel, U. (Eds.) (2012). Social media in travel, tourism and hospitality; theory, practice and cases. London: Ashgate.
Solis, B. (2010). Defining social media 2006–2010. http://www.briansolis.com/2010/01/defining-social-media-the-saga-continues. Accessed 18 October 2011.
Söderlund, M., & Rosengren, S. (2007). Receiving word-of-mouth from the service customer: an emotion-based effectiveness assessment. Journal of Retailing and Consumer Services, 14(2), 123–136.
Soteriades, M., & Avgeli, V. (2007). Promoting tourism destinations: a strategic marketing approach. Tourism: an International Interdisciplinary Journal. 55(3), 335–345.
Stepchenkova, S., Mills, J. E., & Jiang, H. (2007). Virtual travel communities: self-reported experiences and satisfaction. In M. Sigala, L. Mich, & J. Murphy (Eds.), Information and communication technologies in tourism 2007 (pp. 163–174). Wien: Springer.
Sundaram, D. S., & Webster, C. (1999). The role of brand familiarity on the impact of word-of-mouth communication on brand evaluations. Advances in Consumer Research, 26, 664–670.
Trusov, M., Bucklin, E. R., & Pauwels, K. (2009). Effects of word-of-mouth versus traditional marketing: findings from an Internet social networking site. Journal of Marketing, 73(5), 90–102.
Tussyadiah, I. P., & Fesenmaier, D. (2008). Marketing places through first-person stories—an analysis of Pennsylvania Roadtripper blog. Journal of Travel & Tourism Marketing, 25(3–4), 299–311.
Twitter (2010). http://www.twitter.com. Accessed 2 October 2010.
Wanderlust (2011a). Using social media in destination marketing. Wanderlust report. http://www.createwanderlust.com/using-social-media-in-destination-marketing. Accessed 10 January 2012.
Wanderlust (2011b). Travel marketing best practices assessment. Wanderlust report. http://www.createwanderlust.com/best-practices-assessment. Accessed 12 January 2012.
William, E. (2010). ProKsumer. http://www.eduwilliam.com/?cat=31. Accessed 24 September 2011.
Wunsch-Vincent, S., & Vickery, G. (2007). Participative web and user-created content: Web 2.0, wikis and social networking. Paris: OECD.
Xiang, Z., & Gretzel, U. (2009). Role of social media in online travel information search. Tourism Management, 31(2), 179–188.
Ye, Q., Law, R., & Gu, B. (2009). The impact of online user reviews on hotel room sales. International Journal of Hospitality Management, 28(1), 180–182.
Yeh, Y.-H., & Choi, S. M. (2011). MINI-lovers, maxi-mouths: an investigation of antecedents to eWOM intention among brand community members. Journal of Marketing Communications, 17(3), 145–162.
Yoo, K. H., & Gretzel, U. (2009). What motivates consumers to write online travel reviews? Information Technology & Tourism, 10, 283–296.
Zhu, F., & Zhang, X. (2010). Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics. Journal of Marketing, 74(2), 133–148.