Skip to main content

Advertisement

Log in

Unpacking Tasks: The Fusion of New Technology with Instructional Work

  • Published:
Computer Supported Cooperative Work (CSCW) Aims and scope Submit manuscript

Abstract

This paper discusses how a new technology (designed to help pupils with learning about Shakespeare’s Macbeth) is introduced and integrated into existing classroom practices. It reports on the ways through which teachers and pupils figure out how to use the software as part of their classroom work. Since teaching and learning in classrooms are achieved in and through educational tasks (what teachers instruct pupils to do) the analysis explicates some notable features of a particular task (storyboarding one scene from the play). It is shown that both ‘setting the task’ and ‘following the task’ have to be locally and practically accomplished and that tasks can operate as a sense-making device for pupils’ activities. Furthermore, what the task ‘is’, is not entirely established through the teacher’s initial formulation, but progressively clarified through pupils’ subsequent work, and in turn ratified by the teacher.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Figure 1

Similar content being viewed by others

Notes

  1. See Shapiro (1996) for another comparison of ‘task analysis’ with ‘ethnographic studies’ that anticipates some of the arguments developed here.

  2. Space precludes a detailed analysis of some of the differences entailed here, but see Lynch (1993), Hester and Francis (2000b), and Randall et al. (2001).

  3. Other authors have, in outline, rehearsed the need for both ‘ethnography’ and ‘interaction analysis’ together (see Jordan and Henderson 1995; Blomberg and Trigg 2000). They seldom, however, spell out what work it is that the ethnography does.

  4. Elaborated reminders are not always necessary. The next lesson is introduced with a simple announcement:

    Here the teacher can rely on the fact that coming to the computer suite (rather than staying in their normal classroom) pupils will remember that they have been working with the software to produce a storyboard. One may also note that such ‘whole-class announcements’ are often prefaced through special markers, in particular “right”, through which the group of pupils is established as a cohort (cf., Payne 1976).

  5. On topics in classroom lessons, see also Payne and Hustler (1980), McHoul and Watson (1984), Heyman (1986), and Heap (1988).

  6. Users can scroll through the available characters by pressing the ‘up’ and ‘down’ arrows below that box (see the interface of the software in the Appendix).

  7. One might note that the “okay” (in lines 12 and 16) works as a kind of ‘formal marker’ (Turner 1972, p.369) that indicates the proposed start of the next step/phase.

  8. The other teacher in our study once reminded the class: “In your SATs, you will lose marks if you are not spelling words correctly.”

  9. This is not meant as a criticism, but as comment on the teacher’s ability to deal with problems as and when they arose in the following of the task.

  10. See http://www.kar2ouche.com/kar2ouche/ (last accessed July 2007).

References

  • Anderson, R.J. (1977): Research Activities and Professional Practice. Analytic Sociology, vol. 1, no. 1, pp. F10–G12.

    Google Scholar 

  • Anderson, D.C. (1979): The Formal Basis for a Contextually Sensitive Classroom Agenda. Instructional Science, vol. 8, no. 1, pp. 43–65.

    Article  Google Scholar 

  • Annett, J. and N.A. Stanton (eds) (2000): Task Analysis. London: Taylor & Francis.

    Google Scholar 

  • Blomberg, J. and R. Trigg (2000): Co-Constructing the Relevance of Work Practice for CSCW Design. Occasional Papers from the Work Practice Laboratory, vol. 1, no. 2. University of Karlskrona, Sweden.

  • Button, G. (ed) (1993): Technology in Working Order: Studies of Work, Interaction, and Technology. London: Routledge.

    Google Scholar 

  • Diaper, D. (ed) (1989): Task Analysis for Human–Computer Interaction. Chichester: Ellis Horwood.

    Google Scholar 

  • Dourish, P. (2006): Implications for Design. In Proceedings of CHI 2006 (Montreal, Canada), pp. 541–550.

  • Dourish, P. and G. Button (1998): On “Technomethodology”: Foundational Relationships between Ethnomethodology and System Design. Human–Computer Interaction, vol. 13, no. 4, pp. 395–432.

    Article  Google Scholar 

  • Garfinkel, H. (ed) (1986): Ethnomethodological Studies of Work. London: Routledge.

    Google Scholar 

  • Garfinkel, H., M. Lynch and E. Livingston (1981): The Work of a Discovering Science Construed with Materials from the Optically Discovered Pulsar. Philosophy of the Social Sciences, vol. 11, no. 2, pp. 131–158.

    Google Scholar 

  • Gibson, R. (1998): Teaching Shakespeare. Cambridge: Cambridge University Press.

    Google Scholar 

  • Heap, J.L. (1988): On Task in Classroom Discourse. Linguistics and Education, vol. 1, pp. 177–198.

    Article  Google Scholar 

  • Heap, J.L. (1989a): Collaborative Practices during Word Processing in a First Grade Classroom. In C. Emihovich (ed): Locating Learning: Ethnographic Perspectives on Classroom Research. Norwood, NJ: Ablex, pp. 263–288.

    Google Scholar 

  • Heap, J.L. (1989b): Sociality and Cognition in Collaborative Computer Writing. In D. Bloome (ed): Classroom and Literacy. Norwood, NJ: Ablex, pp. 135–157.

    Google Scholar 

  • Heap, J.L. (1992): Seeing Snubs: An Introduction to Sequential Analysis of Classroom Interaction. The Journal of Classroom Interaction, vol. 27, no. 2, pp. 23–28.

    Google Scholar 

  • Heath, C., M. Sanchez Svensson, J. Hindmarsh, P. Luff and D. vom Lehn (2002): Configuring Awareness. Computer Supported Collaborative Work (CSCW), vol. 11, no. 3–4, pp. 317–347.

    Article  Google Scholar 

  • Hemmings, T., D. Randall, L. Marr and D.W. Francis (2000): Task, Talk and Closure: Situated Learning and the Use of an ‘Interactive’ Museum Artefact. In Hester and Francis (2000a), pp. 223–244.

  • Hester, S. and D.W. Francis (eds) (2000a): Local Educational Order: Ethnomethodological Studies of Knowledge in Action. Amsterdam: John Benjamins.

    Google Scholar 

  • Hester, S. and D.W. Francis (2000b): Ethnomethodology, Conversation Analysis, and ‘Institutional Talk’. Text, vol. 20, no. 3, pp. 391–413.

    Google Scholar 

  • Heyman, R.D. (1986): Formulating Topic in the Classroom. Discourse Processes, vol. 9, no. 1, pp. 37–55.

    Article  Google Scholar 

  • Hutchby, I. (2001): Technologies, Texts and Affordances. Sociology, vol. 35, no. 2, pp. 441–456.

    Google Scholar 

  • Jordan, B. and A. Henderson (1995): Interaction Analysis: Foundations and Practice. Journal of the Learning Sciences, vol. 4, no. 1, pp. 39–103.

    Article  Google Scholar 

  • Koschmann, T. and C. LeBaron (2003): Reconsidering Common Ground: Examining Clark’s Contribution Theory in the OR. In Proceedings of ECSCW’03 (Helsinki, Finland), pp. 81–98.

  • LeBaron, C.D. (2002): Technology Does not Exist Independent of its Use. In T. Koschmann, R. Hall and N. Miyake (eds): CSCL 2: Carrying Forward the Conversation. Hillsdale, NJ: Lawrence Erlbaum, pp. 433–439.

    Google Scholar 

  • Lynch, M. (1985): Art and Artifact in Laboratory Science. London: Routledge.

    Google Scholar 

  • Lynch, M. (1993): Scientific Practice and Ordinary Action. Cambridge: Cambridge University Press.

    Google Scholar 

  • Lynch, M. and D.H. Macbeth (1998): Demonstrating Physics Lessons. In J.G. Greeno and S.V. Goldman (eds): Thinking Practices in Mathematics and Science Learning. Mahwah, NJ: Lawrence Erlbaum, pp. 269–297.

    Google Scholar 

  • Macbeth, D.H. (1990): Classroom Order as Practical Action: the Making and Un-Making of a Quiet Reproach. British Journal of Sociology of Education, vol. 11, no. 2, pp. 189–214.

    Article  Google Scholar 

  • Macbeth, D.H. (1991): Teacher Authority as Practical Action. Linguistics and Education, vol. 3, no. 4, pp. 281–313.

    Article  Google Scholar 

  • Macbeth, D.H. (1992): Classroom ‘Floors’: Material Organizations as a Course of Affairs. Qualitative Sociology, vol. 15, no. 2, pp. 123–150.

    Article  Google Scholar 

  • Macbeth, D.H. (1994): Resuming: The Final Contingency of Reproach. Qualitative Studies in Education, vol. 7, no. 2, pp. 135–154.

    Article  Google Scholar 

  • Macbeth, D.H. (2000): Classrooms as Installations: Direct Instruction in the Early Grades. In Hester and Francis (2000a), pp. 21–71.

  • Macbeth, D.H. (2003): Hugh Mehan’s ‘Learning Lessons’ Reconsidered: On the Differences between the Naturalistic and Critical Analysis of Classroom Discourse. American Educational Research Journal, vol. 40, no. 1, pp. 239–280.

    Article  Google Scholar 

  • McHoul, A.W. and D.R. Watson (1984): Two Axes for the Analysis of ‘Commonsense’ and ‘Formal’ Geographical Knowledge in Classroom Talk. British Journal of Sociology of Education, vol. 5, no. 3, pp. 281–302.

    Article  Google Scholar 

  • Mehan, H. (1989): Microcomputers in Classrooms: Educational Technology or Social Practice? Anthropology and Education Quarterly, vol. 20, no. 1, pp. 4–22.

    Article  Google Scholar 

  • Payne, G.C.F. (1976): Making a Lesson Happen: An Ethnomethodological Analysis. In M. Hammersley and P. Woods (eds): The Process of Schooling: A Sociological Reader. London: Routledge, pp. 33–40.

    Google Scholar 

  • Payne, G.C.F. (1979): Some Aspects of the Social Organisation of Classroom Talk. Ph.D. thesis, Manchester University.

  • Payne, G.C.F. and E.C. Cuff (eds) (1982): Doing Teaching: the Practical Management of Classrooms. London: Batsford.

    Google Scholar 

  • Payne, G.C.F. and D. Hustler (1980): Teaching the Class: The Practical Management of a Cohort. British Journal of Sociology of Education, vol. 1, no. 1, pp. 49–66.

    Article  Google Scholar 

  • Pollner, M. (1979): Explicative Transactions: Making and Managing Meaning in Traffic Court. In G. Psathas (ed): Everyday Language: Studies in Ethnomethodology. New York: Irvington, pp. 227–255.

    Google Scholar 

  • Randall, D., L. Marr and M. Rouncefield (2001): Ethnography, Ethnomethodology and Interaction Analysis. Ethnographic Studies, vol. 6, pp. 31–43.

    Google Scholar 

  • Randall, D., R. Harper and M. Rouncefield (2007): Ethnography in Design. London: Springer (in press).

    Google Scholar 

  • Ruhleder, K. and B. Jordan (1999): Meaning Making Across Remote Sites: How Delays in Transmission Affect Interaction. In Proceedings of ECSCW’99 (Copenhagen, Denmark), pp. 411–429.

  • Sacks, H. (1972): On the Analyzability of Stories by Children. In J.J. Gumperz and D.H. Hymes (eds): Directions in Sociolinguistics: The Ethnography of Communication. New York: Holt, Rinehart and Winston, pp. 325–345.

    Google Scholar 

  • Sacks, H. (1988/89). On Members’ Measurement Systems. Research on Language and Social Interaction, vol. 22, pp. 45–60.

    Google Scholar 

  • Sacks, H. (1992): In G. Jefferson (ed): Lectures on Conversation. Oxford: Blackwell.

    Google Scholar 

  • Schegloff, E.A. (1963): Toward a Reading of Psychiatric Theory. Berkeley Journal of Sociology, vol. 8, pp. 61–91.

    Google Scholar 

  • Schmidt, K. (2002): The Problem with ‘Awareness’. Computer Supported Cooperative Work (CSCW), vol. 11, no. 3–4, pp. 285–298.

    Article  Google Scholar 

  • Shapiro, D. (1996): Ferrets in a Sack? Ethnographic Studies and Task Analysis in CSCW. In D. Shapiro, M. Tauber and R. Traunmüller (eds): The Design of Computer Supported Cooperative Work and Groupware Systems. Amsterdam: Elsevier, pp. 309–330.

    Google Scholar 

  • Sharrock, W.W. (1974): On Owning Knowledge. In R. Turner (ed): Ethnomethodology: Selected Readings. Harmondsworth: Penguin Education, pp. 45–53.

    Google Scholar 

  • Sharrock, W.W. and G. Button (1997): Engineering Investigations: Practical Sociological Reasoning in the Work of Engineers. In G.C. Bowker, S.L. Star, W. Turner and L. Gasser (eds): Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide. Mahwah, NJ: Lawrence Erlbaum, pp. 79–104.

    Google Scholar 

  • Sharrock, W.W. and D.R. Watson (1985): ‘Reality Construction’ in L2 Simulations. System, vol. 13, no. 3, pp. 195–206.

    Article  Google Scholar 

  • Sheridan, T.B. (1997): Task Analysis, Task Allocation and Supervisory Control. In M. Helander, T.K. Landauer and P. Prabhu (eds): Handbook of Human–Computer Interaction. (2nd ed.). Amsterdam: Elsevier, pp. 87–105.

    Google Scholar 

  • Turner, R. (1972): Some Formal Properties of Therapy Talk. In D. Sudnow (ed): Studies in Social Interaction. New York: Free Press, pp. 367–396.

    Google Scholar 

  • Watson, D.R. and W.W. Sharrock (1987): Some Social–Interactional Aspects of a Business Game for Special Purposes in the (L2) Teaching of English. In D. Crookall, C.S. Greenblat, A. Coote, J.H.G. Klabbers and D.R. Watson (eds): Simulation-Gaming in the Late 1980s. Proceedings of the International Simulation and Gaming Association’s 17th International Conference. Oxford: Pergamon, pp. 177–186.

    Google Scholar 

Download references

Acknowledgements

I am most indebted to the two teachers and their pupils who helped me with this project by allowing me to spend an extensive period of time with them. Without their generosity this study could not have been conducted. I would like to thank all the participants in the Oxford-Intel Education Initiative who agreed to be interviewed. I am very grateful to Rod Watson, Dave Randall, Wes Sharrock, Jac Eke, and two anonymous reviewers for helpful comments and criticisms on earlier versions of this paper. The work on this paper was partly supported by a British Academy Postdoctoral Fellowship.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Christian Greiffenhagen.

Appendix

Appendix

Rights and permissions

Reprints and permissions

About this article

Cite this article

Greiffenhagen, C. Unpacking Tasks: The Fusion of New Technology with Instructional Work. Comput Supported Coop Work 17, 35–62 (2008). https://doi.org/10.1007/s10606-007-9068-x

Download citation

  • Received:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10606-007-9068-x

Key words

Navigation