Our study examined the extent to which nursing homes apply an AA-oriented approach, based on the experiences of the residents, to the residents’ QoL. By measuring the experienced presence of a multidimensional set of environmental factors that may optimise a resident’s QoL, the study builds further on earlier multidimensional QoL studies in nursing homes (e.g. Burack et al. 2012; Degenholtz et al. 2006; Kane et al. 2004; Murphy et al. 2007; Schenk et al. 2013). The new NHAA survey, which was developed for the current research, appears to be a reliable instrument, and was able to demonstrate a weak positive correlation with QoL. This result indicates that the more residents experience an AA-oriented approach in the nursing home, the higher their QoL. Although the link between AA and QoL has been extensively described, it often does so theoretically without empirically establishing the relationship between the two. To our knowledge, this association has not been previously considered in the nursing home context.
Overall, based on the descriptive analyses, the residents were found to be rather positive regarding the AA operation of their nursing home, and had a moderately positive evaluation of their QoL. The positive QoL that was reported here corresponds with studies elsewhere (Degenholtz et al. 2006; Kane et al. 2004; King et al. 2012; Lai et al. 2015; Tu et al. 2006) and counters the widely held societal prejudice that people in nursing homes are unhappy and experience a poor QoL. This might partly be explained by the dynamic characteristic of QoL (Bowling and Gabriel 2004) in which people change their meaning of the phenomenon. As the Selection–Optimisation–Compensation model for successful ageing of Baltes (1997) indicates, people select their goals (selection) within the context they live in; they choose methods to achieve these goals (optimisation) and alter them if the methods they previously preferred are no longer possible (compensation). Also nursing home residents reconstruct their conceptions of a good life when living in a nursing home (Bergland and Kirkevold 2006) and develop cognitive strategies to cope with new life situations (Custers et al. 2013).
Looking at the respective AA determinants in detail, residents had the most positive AA experience with two particular determinants: culture and care. The high score for the care determinant are in line with other studies examining residents’ experiences on the care provided showing positive results (Nakrem et al. 2011). The residents were also relatively satisfied with the psychological aspects, the behavioural domain, the physical environment and the economic factors, resulting in NHAA-scores ranging between 72 and 80 %. The results for the psychological factors might be seen as a positive surprise, since in Flanders, nursing homes are not legally bound to employ personnel with a psychological background (Agency Care and Health 2015), and care providers do not always feel that they have the expertise to provide adequate psychosocial care (Isola et al. 2008). A systematic review by Bradshaw et al. (2012) supports our results on the physical environment, showing the importance of the presence of homelike environments in nursing homes.
The lowest AA experience was encountered for the social environment domain (60 %). Our results underline the need in nursing homes for further efforts in social support, in order to enhance and maintain close, personal relationships. The need for social support is also revealed by other studies, showing that residents find it difficult to keep contact with former friends (Boelsma et al. 2014) and to establish new contacts with residents (Drageset et al. 2011). They also frequently feel neglected and ignored when trying to bond with staff (Nakrem et al. 2011).
Our study also shows that the AA domains of meaningful leisure and participation are not realised to the fullest (NHAA scores <70 %). Nursing homes need to provide a variety of stimulation and activities that give residents the feeling of belonging (Schenk et al. 2013) and of meaningfulness. Not all activities are, however, necessarily perceived as meaningful by the residents (Bergland and Kirkevold 2006). Nursing homes should invest in more and substantive leisure time (Harper-Ice 2002; den Ouden et al. 2015), building on residents’ wishes and competences. With respect to the participation determinant, other studies have shown that residents have only limited choices or opportunities to be heard and are often poorly informed (Abbott et al. 2000). Suggestions of residents are frequently seen by the staff as trivial and are easily ignored, in order to avoid disruptions of daily routines (Harnett 2010).
The multivariate analyses on QoL confirm our initial hypothesis. Significant associations between the nursing homes’ overall AA operation modus and the residents’ QoL were observed, after controlling for the demographic and functional characteristics of the residents. This emphasises the importance of comprehensive, multidimensional strategies in nursing homes to enhance residents’ QoL. However, the AA context only explains some 20 % of the QoL variance, suggesting that there are other important factors contributing to an optimal QoL in the nursing home. These factors might be the personality and mental attitude of the residents (Bergland and Kirkevold 2006; Cooney et al. 2009), their family situation, life experiences and life events, health status, expectations and adaptive responses (Cooney et al. 2009).
The results also showed significant (positive) relationships between the determinants psychological factors and participation and QoL. The added values of both of these determinants for residents’ QoL are supported by psychological and participation intervention studies in nursing homes, which show positive effects on the residents’ QoL (e.g. Chang et al. 2008; Cook 1998; Haight et al. 2000; Knight et al. 2010; Lee et al. 2009; Yuen et al. 2008).
With respect to our hypothesis that demographic features influence the AA experience, the multivariate analyses show that the residents’ educational level has the highest predictive value on their NHAA experience. Moreover, higher educational attainment was negatively associated with most of the AA determinants and with the overall AA experience. It is known that highly educated people might be more critical about their situation and institutions and less willing to accept circumstances (Cools et al. 2010). Furthermore, at this point of time, highly educated people are still a minority among the oldest old and in nursing homes, leading to a nursing home operation not necessarily adapted to the needs and wishes of their highly educated residents. The educational level of the new generations of older people is increasing, however, with more than half of them graduating from the University College (Tepper and Cassidy 2004). This trend may initiate new challenges for the nursing home, which have to adapt to this new group of older people. The nursing home will have to provide an optimal AA functioning for a large variety of older people.
In addition to the educational level, age was positively related to the AA care experience. The question arises if older people are in fact more pleased or less eager to complain about their care than younger residents. Chou et al. (2003) postulate that older residents might become more easy-going and accepting. Also, the relational status of the residents was positively related with their AA meaningful leisure experience, as residents who were still in a relationship were more fulfilled with the organisation of their leisure time by the nursing home. A study by Janke et al. (2008) revealed that older people who are still married are less in need of being involved in organised activities for their wellbeing in comparison to widowed people. Finally, dependency for basic activities of daily living status was negatively correlated with the AA participation experience. This might imply that nursing homes do not provide the same opportunities to participate for residents who have more functional long-term care needs. Corresponding results can be found in a study by Hwang et al. (2006). Also, functional limitations might prohibit the residents’ ability to properly articulate their wishes. This result might reflect the existing tension in nursing homes between safety and choice and freedom (Kane and Kane 2001). Due to their more vulnerable position, safety issues might be prioritised by nursing homes, at the expense of the residents’ participation (Kane and Kane 2001). Since, however, only a minority of the residents preferred being safe over being free (Degenholtz et al. 1997), nursing homes should provide an enabling and empowering context for residents, despite their possible functional long-term needs.
A few limitations of the present study have to be taken into account. Despite efforts made to ensure confidentiality and anonymity for our respondents, socially desirable answers can never be completely ruled out. Power imbalances between staff and residents might frighten residents to speak freely. Residents want to avoid causing trouble and might lower their expectations (Nakrem et al. 2011). Another limitation is that we focused on residents without dementia, since those with cognitive impairment might need a different approach. Therefore, a large part of the resident population (estimated at 45 %) was excluded. Still, further research could be performed on examining the AA satisfaction and QoL of people with dementia living in nursing home facilities. Furthermore, we only focused on the Dutch-speaking region of Belgium. Our results are consequently not necessarily generalizable to the whole country or to other countries.
However, this study also has several strengths. The NHAA survey encompasses the determinants experienced as relevant for residents’ QoL. The statements in the NHAA survey were developed based on focus groups with stakeholders and residents themselves. Furthermore, in line with the AA premises, this study examined and weighed per participant the importance attached to each of the items, since only the residents themselves can determine what is important for them. We also provide a comprehensive overview of the AA approach of nursing homes, based on what is important to residents, in relation to the residents’ QoL. This is based on a rather large and representative, randomly recruited sample of nursing home residents.
In sum, our study integrated the AA concept of the WHO into the setting of the nursing home and assessed the nursing home’s functioning in relation to AA, including the residents’ ratings of importance. AA underscores the need for a holistic vision and a multidisciplinary approach to optimise residents’ QoL, starting from residents’ competences, wishes, and participation. A nursing home approach that provides a comprehensive AA context might help to contribute to the residents QoL.
The measurements used in this study are not intended to point the finger at nursing homes but serve as an incentive for quality improvement (considering trends over time) with a long-term commitment. Based on our results, we conclude that nursing home residents in Flanders (Belgium) have a relative positive experience regarding the AA approach of their nursing home and in general have a positive QoL. Still, further AA efforts are needed, mainly with respect to participation, meaningful leisure and the social environment.
Looking to the future, nursing homes have to adapt to a new generation of older people, who are more highly educated and have specific standards, wishes and needs. Presently, the needs of highly educated people appear to be overlooked, resulting in a lower AA experience. The future nursing home will include an unprecedented heterogeneity of older people. Now is the time to prepare for these changes, in order to keep the QoL of the residents high.
Most importantly, due to the increasing heterogeneity, more individualised programs will be helpful. It is also important to anticipate as nursing home policy and operation on the next nursing home population of articulate baby boomers. This can be done by focusing on more opportunities to remain in control, active and to participate, better contacts between like-minded residents, a larger variety of meaningful leisure, adapted and differentiated communication towards the different residents.
Notwithstanding that the AA concept is less known in their daily practice, nursing homes are already AA-minded in their mode of operation, but further work and AA realisations are possible and necessary. Since the NHAA survey developed for this study starts from the opinions and wishes of the residents, this survey might be eligible to be implemented in nursing homes as (for example, yearly) quality measure in order to monitor and optimise their quality on each of the different AA determinants which will help nursing homes for future challenges.