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Das Wiener Patientenzufriedenheitsinventar (WPI) Entwicklung eines Messinstruments zur Patientenzufriedenheit für ambulantpsychiatrische Einrichtungen

The Vienna Patient Satisfaction Inventory Development of a patient satisfaction instrument for psychiatric outpatient services

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Summary

OBJECTIVE: Development of a patient satisfaction measure for psychiatric outpatient services. METHOD: A pilot version of the Vienna Patient Satisfaction Inventory (Wiener Patientenzufriedenheitsinventar, WPI) was tested in a sample of 92 psychiatric first-time outpatients. Based upon psychometric testing of the pilot version, and content analysis of patients' interviews, an optimized final version of the WPI was developed that took experts' suggestions into account. RESULTS: A factor analysis extracts four main factors of treatment related to patient satisfaction: quality of relationship and staff competence, treatment management and treatment outcome, treatment environment, and access to care. Psychometric properties of the instrument meet common standards. To patients, interpersonal treatment aspects are clearly more relevant than structural treatment aspects. CONCLUSIONS: Already the pilot version of the WPI has good psychometric properties. The final version of the WPI represents an optimized instrument to measure patient satisfaction that may help increase treatment quality in outpatient psychiatric care.

Zusammenfassung

ZIEL: Entwicklung eines Instruments zur Patientenzufriedenheit für ambulant-psychiatrische Einrichtungen. METHODE: Eine Pilotversion des Wiener Patientenzufriedenheitsinventars (WPI) wurde an einem Sample von 92 Patienten nach Erstaufnahme in einer ambulant-psychiatrischen Betreuungseinrichtung getestet. Beruhend auf den psychometrischen Eigenschaften der Pilotversion und einer qualitativen Inhaltsanalyse von Patienteninterviews wurde eine optimierte Endversion des WPI unter Einbeziehung von Expertenempfehlungen entwickelt. ERGEBNISSE: Die Faktorenanalyse resultiert in 4 Hauptfaktoren der Behandlung auf die sich Patientenzufriedenheit richtet: Behandlungsbeziehung und Personalkompetenz, Behandlungsmanagement und –wirksamkeit, Behandlungsumgebung sowie Behandlungszugang. Die Testgütekriterien entsprechen den geforderten Standards. Interpersonelle Behandlungsaspekte sind für die Betreuten von weitaus größerer Relevanz als strukturale Behandlungsaspekte. SCHLUSSFOLGERUNGEN: Der WPI weist bereits in seiner Pilotversion gute psychometrische Eigenschaften auf. Die Endversion des WPI stellt ein optimiertes Instrument zur Erfassung der Patientenzufriedenheit dar, welches zur Qualitätssteigerung in der ambulant-psychiatrischen Behandlung beitragen kann.

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Authors and Affiliations

  1. Abteilung für Qualitätssicherung, Kuratorium für Psychosoziale Dienste, Wien, Austria

    Gerlinde Berghofer

  2. Chefarztbüro, Kuratorium für Psychosoziale Dienste, Wien, Austria

    Friedrich Schmidl

  3. Ärztlicher Leiter des Kuratoriums für Psychosoziale Dienste, Wien, Austria

    Stephan Rudas

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  1. Gerlinde Berghofer
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  2. Friedrich Schmidl
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  3. Stephan Rudas
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Correspondence to Gerlinde Berghofer.

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Berghofer, G., Schmidl, F. & Rudas, S. Das Wiener Patientenzufriedenheitsinventar (WPI) Entwicklung eines Messinstruments zur Patientenzufriedenheit für ambulantpsychiatrische Einrichtungen. Wien Med Wochenschr 156, 189–199 (2006). https://doi.org/10.1007/s10354-005-0236-7

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