Abstract
An open mind is essential for the implementation and improvement of total quality management. Leadership, as such, is of no value without a vision concerning corporate culture and human resources. Therefore, constant communication between partners within a corporate body is the cornerstone for empowerment. The evaluation of ideas and complaints is considered to be essential for the identification of strengths and weaknesses of a system, whereas, competition and benchmarking may reveal surprising opportunities for improvement. We discuss the idea that customer-oriented efficiency in a hospital environment may be classified as a critical success factor.
Similar content being viewed by others
Author information
Authors and Affiliations
Rights and permissions
About this article
Cite this article
Bartels, P., Schoorl, M. Sense and nonsense of laboratory accreditation. Accred Qual Assur 4, 107–108 (1999). https://doi.org/10.1007/s007690050325
Issue Date:
DOI: https://doi.org/10.1007/s007690050325