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Karpov, Y.A., Adler, Y.P. & Shper, V.L. Some remarks about The Gower Handbook of Quality Management. Accred Qual Assur 9, 585–586 (2004). https://doi.org/10.1007/s00769-004-0842-x
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DOI: https://doi.org/10.1007/s00769-004-0842-x