Handbook of research on electronic surveys and measurements

Conclusions

In a collection of this kind, it is inevitable that redundancies occur or that more should have been written about a particular topic. For example, the Handbook contains references to many online survey tools, but only two chapter compare tools: “Comparing Online Survey Tools,” a comparison of two tools, and “Open Source Surveys with Asset”. The author states that Asset differs from 34 online survey management systems in two main respects (cost and authentication); but if readers want to know more about the other online systems' full features, they must visit the 34 Web sites listed. It would have been more useful had the functionality and features of several survey tools been compared and the results placed in tables to help readers match their needs to a survey tool or simply to learn where compromises could be made in selecting a tool. Nevertheless, the Handbook is an excellent resource for users from the academic, public, and business sectors.