Abstract
This paper outlines the rationale for using, and the application of, Viable Systems Diagnosis in a large-scale reorganization of a major tourism services group.
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Although the company and situation used as the example in this paper are real, the company and country name remain fictitious for reasons of confidentiality.
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Flood, R.L., Zambuni, S.A. Viable Systems Diagnosis. 1. Application with a Major Tourism Services Group. Systems Practice 3, 225–248 (1990). https://doi.org/10.1007/BF01062730
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DOI: https://doi.org/10.1007/BF01062730