Skip to main content
Log in

Paths to tacit knowledge sharing: knowledge internalization and individual-task-technology fit

  • Original Article
  • Published:
Knowledge Management Research & Practice

Abstract

Tacit knowledge has long been considered instrumental to competitive advantage of organizations. However, whether knowledge workers will share their tacit knowledge may depend on the extent to which they internalize knowledge and the degree of a fit among certain task, technology, and individual factors. First, drawing from Adaptive Control of Thought theory, we develop Knowledge Internalization as the process an individual transforms his/her declarative knowledge into procedural knowledge. Second, based on the Task and Technology Fit theory, we propose a notion of Individual-Task-Technology Fit whose components include knowledge self-efficacy, preference for personalization knowledge management (KM) strategy, availability of appropriate KM systems, and task variety. The path analysis with a sample size of 259 confirms that both constructs positively affect tacit knowledge sharing.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Figure 1

Similar content being viewed by others

References

  • Alavi M and Leidner DE (2001) Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Quarterly 25(1), 107–136.

    Article  Google Scholar 

  • Ambrosini V and Bowman C (2001) Tacit knowledge: some suggestions for operationalization. Journal of Management Studies 38(6), 811–829.

    Article  Google Scholar 

  • Anderson JR (1983) The Architecture of Cognition. Harvard University Press, Cambridge, MA.

    Google Scholar 

  • Anderson JR (2005) Human symbol manipulation within an integrated cognitive architecture. Cognitive Science 29(3), 313–341.

    Article  Google Scholar 

  • Anderson JR, Bothell D, Byrne MD, Douglass S, Lebiere C and Qin Y (2004) An integrated theory of the mind. Psychological Review 111(4), 1036–1060.

    Article  Google Scholar 

  • Arnold V, Clark N, Collier PA, Leech SA and Sutton SG (2006) The differential use and effect of knowledge-based explanations in novice and expert judgment decisions. MIS Quarterly 30(1), 79–97.

    Google Scholar 

  • Bandura A (1982) Self-efficacy mechanism in human agency. American Psychologist 37(2), 122–147.

    Article  Google Scholar 

  • Bassellier G, Reich BH and Benbasat I (2001) Information technology competence of business managers: a definition and research model. Journal of Management Information Systems 17(4), 159–182.

    Google Scholar 

  • Becker JM, Klein K and Wetzels M (2012) Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models. Long Range Planning 45(5–6), 359–394.

    Article  Google Scholar 

  • Bergeron F, Raymond L and Rivard S (2001) Fit in strategic information technology management research: an empirical comparison of perspectives. Omega: The International Journal of Management Science 29(2), 125–142.

    Article  Google Scholar 

  • Berman SL, Down J and Hill CWL (2002) Tacit knowledge as a source of competitive advantage in the National Basketball Association. Academy of Management Journal 45(1), 13–31.

    Article  Google Scholar 

  • Bloodgood JM and Salisbury WD (2001) Understanding the influence of organizational change strategies on information technology and knowledge management strategies. Decision Support Systems 31(1), 55–69.

    Article  Google Scholar 

  • Cane S and McCarthy R (2009) Analyzing the factors that affect information systems use: a task-technology fit meta-analysis. Journal of Computer Information Systems 50(1), 108–123.

    Google Scholar 

  • Chakraborty I, Hu PJ and Cui D (2006) Examining the effects of cognitive style in individuals’ technology use decision making. Decision Support Systems 45(2), 228–241.

    Article  Google Scholar 

  • Chang C, Hsu M and Yen C (2012) Factors affecting knowledge management success: the fit perspective. Journal of Knowledge Management 16(6), 847–861.

    Article  Google Scholar 

  • Chennamaneni A (2006) Determinants of knowledge sharing behaviors: developing and testing an integrated theoretical model, PhD Dissertation, The University of Texas at Arlington, USA.

  • Chin WW, Marcolin BL and Newsted PR (2003) A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research 14(2), 189–217.

    Article  Google Scholar 

  • Daft RL and Macintosh NB (1981) A tentative exploration into the amount and equivocality of information processing in organizational work units. Administrative Science Quarterly 26(2), 207–224.

    Article  Google Scholar 

  • Daft RL, Lengel RH and Trevino LK (1987) Message equivocality, media selection, and manager performance: implications for information systems. MIS Quarterly 11(3), 355–366.

    Article  Google Scholar 

  • Davison RM, Ou CXJ and Martinsons MG (2013) Information technology to support informal knowledge sharing. Information Systems Journal 23(1), 89–109.

    Article  Google Scholar 

  • Diamantopoulos A and Signuaw JA (2006) Formative versus reflective indicators in organizational measure development: a comparison and empirical illustration. British Journal of Management 17(4), 263–282.

    Article  Google Scholar 

  • Diamantopoulos A and Winklhofer HM (2001) Index construction with formative indicators: an alternative to scale development. Journal of Marketing Research 38(2), 269–277.

    Article  Google Scholar 

  • French J and Raven BH (1959) The bases of social power. In Studies in Social Power (Cartwright D, Ed), pp 150–167, Institute for Social Research, University of Michigan Ann Arbor, Ann Arbor, MI.

    Google Scholar 

  • Garcia-Merino JD, Arregui-Ayastuy G, Rodriguez-Castellanos A and Garcia-Zambrano L (2010) The intangibles’ mindset of CFOs’ and corporate performance. Knowledge Management Research & Practice 8(4), 340–350.

    Article  Google Scholar 

  • Gefen D and Straub D (2005) A practical guide to factorial validity using PLS-Graph: tutorial and annotated example. Communications of the Association for Information Systems 16(5), 91–109.

    Google Scholar 

  • Geisler E (2009) Tacit and explicit knowledge: empirical investigation in an emergency regime. International Journal of Technology Management 47(4), 273–285.

    Article  Google Scholar 

  • Glaser R, Lesgold A and Lajoie S (1985) Toward a cognitive theory for the measurement of achievement. In The Influence of Cognitive Psychology on Testing and Measurement (Ronning RR, Glover J, Conoley JC and Witt JC, Eds), pp 41–85, Erlbaum, Hillsdale, NJ.

    Google Scholar 

  • Goodhue DL and Thompson RL (1995) Task-technology fit and individual performance. MIS Quarterly 19(2), 213–236.

    Article  Google Scholar 

  • Grant RM (1996) Toward a knowledge-based theory of the firm. Strategic Management Journal 17(Winter Special Issue), 109–122.

    Article  Google Scholar 

  • Gray PH and Durcikova A (2006) The role of knowledge repositories in technical support environments: speed versus learning in user performance. Journal of Management Information Systems 22(3), 159–190.

    Article  Google Scholar 

  • Hansen MT, Nohria N and Tierney T (1999) What’s your strategy for managing knowledge? Harvard Business Review 77(2), 106–116.

    Google Scholar 

  • Herath T and Rao HR (2009) Encouraging information security behaviors in organizations: role of penalties, pressures, and perceived effectiveness. Decision Support Systems 47(2), 154–165.

    Article  Google Scholar 

  • Jarvenpaa SL and Staples DS (2000) The use of collaborative electronic media for information sharing: an exploratory study of determinants. Journal of Strategic Information Systems 9(2), 129–154.

    Article  Google Scholar 

  • Jarvis CB, Mackenzie SB and Podsakoff PM (2003) A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research 30(2), 199–218.

    Article  Google Scholar 

  • Jasimuddin SM, Connell N and Klein JH (2012) Knowledge transfer frameworks: an extension incorporating knowledge repositories and knowledge administration. Information Systems Journal 22(3), 195–209.

    Article  Google Scholar 

  • Kankanhalli A, Tan BCY and Wei K (2005) Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Quarterly 29(1), 113–143.

    Google Scholar 

  • Kim SS (2009) The integrative framework of technology use: an extension and test. MIS Quarterly 33(3), 513–537.

    Google Scholar 

  • Kuo R and Lee G (2011) Knowledge management system adoption: exploring the effects of empowering leadership, task-technology fit and compatibility. Behavior and Information Technology 30(1), 113–129.

    Article  Google Scholar 

  • Lee H and Choi B (2003) Knowledge management enablers, processes, and organizational performance: an integrative view and empirical examination. Journal of Management Information Systems 20(1), 179–228.

    Google Scholar 

  • Lee MKO, Cheung CMK, Lim KH and Sia CL (2006) Understanding customer knowledge sharing in web-based discussion boards: an exploratory study. Internet Research 16(3), 289–303.

    Article  Google Scholar 

  • Lewis BR, Templeton GF and Byrd TA (2005) A methodology for construct development in MIS research. European Journal of Information Systems 14(4), 388–400.

    Article  Google Scholar 

  • Liang H, Saraf N, Hu Q and Xue Y (2007) Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management. MIS Quarterly 31(1), 59–87.

    Google Scholar 

  • Lin H (2007) Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions. Journal of Information Science 33(2), 135–149.

    Article  Google Scholar 

  • Lin T and Huang C (2008) Understanding knowledge management system usage antecedents: an integration of social cognitive theory and task technology fit. Information and Management 45(6), 410–417.

    Article  Google Scholar 

  • Lubit R (2001) The keys to sustainable competitive advantage: tacit knowledge and knowledge management. Organizational Dynamics 29(4), 164–178.

    Article  Google Scholar 

  • Marcoulides GA, Chin WW and Saunders C (2009) A critical look at partial least squares modeling. MIS Quarterly 33(1), 171–175.

    Google Scholar 

  • Massey AP and Montoya-Weiss MM (2006) Unraveling the temporal fabric of knowledge conversion: a model of media selection and use. MIS Quarterly 30(1), 99–114.

    Google Scholar 

  • Nickols F (2000) The knowledge in knowledge management. In The Knowledge Management Yearbook 2001–2002 (Cortada JW and Woods JA Eds, Butterworth-Heinemann, Boston, MA.

    Google Scholar 

  • Nonaka I (1994) A dynamic theory of organizational knowledge creation. Organization Science 5(1), 14–37.

    Article  Google Scholar 

  • Nonaka I, Byosiere P, Borucki CC and Konno N (1994) Organizational knowledge creation theory: a first comprehensive test. International Business Review 3(4), 337–351.

    Article  Google Scholar 

  • Nunnally JC (1978) Psychometric Theory. McGraw-Hill, New York.

    Google Scholar 

  • Padova A and Scarso E (2012) Managing large amounts of knowledge objects: cognitive and organisational problems. Knowledge Management Research & Practice 10(3), 287–295.

    Article  Google Scholar 

  • Perrow C (1967) A framework for the comparative analysis of organizations. American Sociological Review 32(2), 194–208.

    Article  Google Scholar 

  • Petter S, Straub D and Rai A (2007) Specifying formative constructs in information systems research. MIS Quarterly 31(4), 623–656.

    Google Scholar 

  • Podsakoff PM, MacKenzie SB, Lee J and Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88(5), 879–903.

    Article  Google Scholar 

  • Polanyi M (1966) The Tacit Dimension. Routledge & Kegan Paul, London.

    Google Scholar 

  • Raven BH and French JRP (1958) Legitimate power, coercive power, and observability in social influence. Sociometry 21(2), 83–97.

    Article  Google Scholar 

  • Reitter D and Lebiere C (2011) How groups develop a specialized domain vocabulary: a cognitive multi-agent model. Cognitive Systems Research 12(2), 175–185.

    Article  Google Scholar 

  • Ringle CM, Wende S and Will S (2005) SmartPLS 2.0 (M3) Beta, Hamburg, [WWW document] http://www.smartpls.de, (accessed 4 June 2009).

  • Rintala N and Kuronen T (2006) How to share tacit nuclear knowledge? International Journal of Nuclear Knowledge Management 2(2), 121–133.

    Article  Google Scholar 

  • Royer JM, Cisero CA and Carlo MS (1993) Techniques and procedures for assessing cognitive skills. Review of Educational Research 63(2), 201–243.

    Article  Google Scholar 

  • Ryan S and O’Connor RV (2009) Development of a team measure for tacit knowledge in software development teams. Journal of Systems and Software 82(2), 229–240.

    Article  Google Scholar 

  • Sabherwal R and Becerra-Fernandez I (2003) An empirical study of the effect of knowledge management processes at individual, group, and organizational levels. Decision Sciences 34(2), 225–260.

    Article  Google Scholar 

  • Sambamurthy V and Subramani M (2005) Special issue on information technologies and knowledge management. MIS Quarterly 29(1), 1–7.

    Google Scholar 

  • Schriesheim CA, Hinkin TR and Podsakoff PM (1991) Can ipsative and single-item measures produce erroneous results in field studies of French and Raven’s (1959) five bases of power? An empirical investigation. Journal of Applied Psychology 76(1), 106–114.

    Article  Google Scholar 

  • Song S and Teng J (2006) Effective work unit knowledge management (KM): an exploratory investigation of the roles of network, task environment, and KM strategies. In Proceedings of International Conference on Information Systems (Straub D and Klein S, Eds), p 1055, Milwaukee, USA.

  • Song S, Nerur S and Teng JTC (2007) An exploratory study on the roles of network structure and knowledge processing orientation in work unit knowledge management. The DATA BASE for Advances in Information Systems 38(2), 8–26.

    Article  Google Scholar 

  • Stewart G and Osei-Bryson K (2013) Exploration of factors that impact voluntary contribution to electronic knowledge repositories in organizational settings. Knowledge Management Research & Practice 11(3), 288–312.

    Article  Google Scholar 

  • Swap W, Leonard D, Shields M and Abrams L (2001) Using mentoring and storytelling to transfer knowledge in the workplace. Journal of Management Information Systems 18(1), 95–114.

    Google Scholar 

  • Tan H and Libby R (1997) Tacit managerial versus technical knowledge as determinants of audit expertise in the field. Journal of Accounting Research 35(1), 97–113.

    Article  Google Scholar 

  • Taylor WA (2004) Computer-mediated knowledge sharing and individual user differences: an exploratory study. European Journal of Information Systems 13(1), 52–64.

    Article  Google Scholar 

  • Venkatraman N (1989) The concept of fit in strategy research: toward verbal and statistical correspondence. Academy of Management Review 14(3), 423–444.

    Google Scholar 

  • Wang S and Noe RA (2010) Knowledge sharing: a review and directions for future research. Human Resource Management Review 20(2), 115–131.

    Article  Google Scholar 

  • Wasko MM and Faraj S (2005) Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly 29(1), 35–57.

    Google Scholar 

  • Wetzels M, Odekerken-Schroder G and Van Oppen C (2009) Using PLS path modeling for assessing hierarchical construct models: guidelines and empirical illustration. MIS Quarterly 33(1), 177–195.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Kamphol Wipawayangkool.

Appendix

Appendix

illustration

figure a

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Wipawayangkool, K., Teng, J. Paths to tacit knowledge sharing: knowledge internalization and individual-task-technology fit. Knowl Manage Res Pract 14, 309–318 (2016). https://doi.org/10.1057/kmrp.2014.33

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1057/kmrp.2014.33

Keywords

Navigation