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Quality function deployment improvement: A bibliometric analysis and literature review

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Abstract

Quality function deployment (QFD) is a customer-driven product development tool used to convert customer requirements into engineering characteristics to maximize customer satisfaction. In real applications, however, the traditional QFD method has been criticized as having lots of deficiencies. Over the past decades, many models and approaches have been suggested for improving QFD, but a paucity of contributions are devoted to review and summarize the related researches on the basis of bibliometric analysis. In this paper, we conduct a comprehensive bibliometric analysis of the journal articles on QFD improvement during the years of 1999–2020. First, the metadata analysis of identified articles was presented to clarify the research progress and development trend in this field. Then, bibliometric analyses of the selected articles are conducted to identify the most prolific and influential researchers, the most productive institutions and their collaborations, and the intellectual structure of studies in QFD development. Via keyword analysis, the research focuses and emerging research trends for QFD improvement are found out. Finally, blind spots and future research directions in the area are summarized to provide valuable reference for the future research of QFD advancement.

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Acknowledgements

This work was supported by the National Natural Science Foundation of China (No. 72001196), the Zhejiang Provinvcial Natural Science Foundation of China (Grant No. LQ21G010004) and the Fundamental Research Funds for the Central Universities.

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  1. College of Economics and Management, China Jiliang University, Hangzhou, 310018, People’s Republic of China

    Jia Huang & Min-shun Song

  2. School of Management, Shanghai University, Shanghai, 200444, People’s Republic of China

    Ling-Xiang Mao

  3. School of Economics and Management, Anhui Normal University, Wuhu, 330000, People’s Republic of China

    Ling-Xiang Mao

  4. School of Economics and Management, Tongji University, 1239 Siping Road, Shanghai, 200092, People’s Republic of China

    Hu-Chen Liu

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Huang, J., Mao, LX., Liu, HC. et al. Quality function deployment improvement: A bibliometric analysis and literature review. Qual Quant 56, 1347–1366 (2022). https://doi.org/10.1007/s11135-021-01179-7

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