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Towards Linkage between Strategy Formulation and E-governance Performance

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Managing Flexibility

Part of the book series: Flexible Systems Management ((FLEXSYS))

Abstract

The benefits of e-governance are well acknowledged by different governments all over the world. However, many e-governance projects have reportedly failed to deliver as per expectations. In the recent past, the Government of India has been vigorously working to improve service delivery by sanctioning mega e-governance projects. The massive allocation of funds being made for such projects despite being aware of the challenges likely to be faced during implementation has provided the motivation for studying e-governance from strategic management perspective. This study attempts to examine strategy formulation and performance in the context of e-governance projects. The study is based on a survey of planners belonging to six national/multistate agriculture-related projects in India. Statistically validated constructs have been used to conduct the analysis. ‘Comprehensiveness of strategy formulation’ has been measured in terms of ‘environment scanning’, ‘provision for stakeholders concerns’, ‘processes re-engineering’, ‘redefining of roles and responsibilities’ and ‘provision for obtaining feedback’. E-governance performance is viewed in terms of intended outcomes of the projects studied as part of this research. The study findings are expected to be useful for both scholars and government officials involved in project planning.

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Acknowledgements

The author has immensely benefited from the interaction with various project officials. The views expressed in the chapter are personal views of the author.

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Authors and Affiliations

  1. Delhi School of Management, Delhi Technological University, Shahbad Daultpur, Bawana Road, 110042, Delhi, India

    P. K. Suri

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  1. P. K. Suri
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Correspondence to P. K. Suri .

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Editors and Affiliations

  1. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, Delhi, India

    Sushil

  2. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, Delhi, India

    Kanika T. Bhal

  3. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, Delhi, India

    Surya Prakash Singh

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Suri, P. (2016). Towards Linkage between Strategy Formulation and E-governance Performance. In: Sushil, ., Bhal, K., Singh, S. (eds) Managing Flexibility. Flexible Systems Management. Springer, New Delhi. https://doi.org/10.1007/978-81-322-2380-1_5

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