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Indoor-Navigation als Möglichkeit zur Verbesserung von Dienstleistungen

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Systematische Entwicklung von Dienstleistungsinnovationen

Part of the book series: Informationsmanagement und digitale Transformation ((INDITR))

Zusammenfassung

Viele Mitarbeiterinnen (In diesem Kapitel wird durchgehend die grammatikalisch weibliche Bezeichnung verwendet. Damit sind alle Geschlechter gemeint) im Dienstleistungsbereich sehen sich täglich Herausforderungen gegenüber, welche durch Indoor-Navigation beeinflusst werden. Krankenschwestern müssen ihre Routen anpassen, um auf plötzliche Patientenanfragen reagieren zu können, während Wartungsarbeiterinnen oft Maschinen in unbekannten Räumlichkeiten finden müssen. Dies führt zu Stress und ineffizienten Routing-Entscheidungen. Unter Verwendung der Design-Science-Research-Methode wurde eine Augmented-Reality-Anwendung für die Microsoft HoloLens entwickelt, welche in der Lage ist Benutzerinnen in Gebäuden zu navigieren und Routing-Informationen als erweiterte virtuelle Pfeile an kritischen Punkten anzuzeigen. In einer Nutzerstudie (n = 20) zeigen wir, dass bei der Nutzung von Routing basierend auf virtuellen Pfeilen ein geringerer geistiger Aufwand als bei konventionellen 2D-Visualisierungen erforderlich ist, die vor allem durch Systeme wie Google Maps oder TomTom bekannt sind.

Abstract

Many employees in the service sector deal with indoor-navigation related challenges on a daily basis. Nurses need to adapt their routes in order to react to sudden requests of patients, while maintenance workers often need to find machines on unknown premises. This leads to stress and inefficient routing decisions. Using the design science research method, we built an augmented reality application for the Microsoft HoloLens, which is capable of navigating users within buildings and displays routing information as augmented virtual arrows at critical way points. In a user study (n = 20) we show that the virtual arrows require less mental demand than a classic 2D view, known from systems like Google Maps or TomTom.

Das Forschungsprojekt ARinFLEX wurde mit Mitteln des Bundesministeriums für Bildung und Forschung (BMBF) gefördert (Förderkennzeichen: 02K14A080).

Dieses Kapitel basiert auf der Masterarbeit von Moritz Pfeiffer (2017)

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Authors and Affiliations

  1. Lehrstuhl für Wirtschaftsinformatik, Technische Universität München, Garching, Deutschland

    Moritz Pfeiffer, Kai Klinker, Leonard Przybilla & Helmut Krcmar

  2. Professur Digitale Transformation, Technische Universität Dortmund, Dortmund, Deutschland

    Manuel Wiesche

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  1. Moritz Pfeiffer
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  2. Kai Klinker
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  3. Leonard Przybilla
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  4. Manuel Wiesche
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  5. Helmut Krcmar
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Correspondence to Moritz Pfeiffer .

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Editors and Affiliations

  1. Professur Digitale Transformation, Technische Universität Dortmund, Dortmund, Nordrhein-Westfalen, Germany

    Manuel Wiesche

  2. Lehrstuhl für Strategie und Organisation, Technische Universität München, München, Bayern, Germany

    Isabell M. Welpe

  3. Fachgebiet Pflegewissenschaft, Universität Osnabrück, Osnabrück, Niedersachsen, Germany

    Hartmut Remmers

  4. Fakultät für Informatik, Lehrstuhl für Wirtschaftsinformatik, Garching bei München, Bayern, Germany

    Helmut Krcmar

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Pfeiffer, M., Klinker, K., Przybilla, L., Wiesche, M., Krcmar, H. (2021). Indoor-Navigation als Möglichkeit zur Verbesserung von Dienstleistungen. In: Wiesche, M., Welpe, I.M., Remmers, H., Krcmar, H. (eds) Systematische Entwicklung von Dienstleistungsinnovationen . Informationsmanagement und digitale Transformation. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-31768-3_20

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