Abstract
Many scholars have studied bank queuing problem through queuing model. Drawing on the service pack theory and queuing theory, this paper built a new cost-optimized model through the introduction of ATM variables. And the authors selected two bank outlets as the research objects to collect data, and then used MATLAB software for data analysis and processing. Finally, they optimized the support facilities of the selected two bank outlets through this model while trying to make the banks’ total costs and customer waiting costs minimum. The paper also put forward some practical suggestions on the optimization of the bank’s foreground support facilities.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Fitzsimmons JA, Fitzsimmons MJ (2006) Service management: operations, strategy and information technology [M]. McGraw-Hill/Irwin, Boston, US
Ivo A, Antonis E, Stella K (2009) Synchronized reneging in queuing systems with vacations [J]. Queueing Syst 62:1–33
Mingsheng Yang, Xiwen Xiong, Jianhua Lin (2006) Matlab basis and mathematical software [M]. Dalian University of Technology Press, Dalian, pp 1–113
Ozgecan SU, Tayfur A (2009) Waiting time approximation in single-class queue in systems with multiple types of interruptions: modeling congestion at waterways entrances [J]. Ann Oper Res 172:291–313
Pengfei Guo ZP (2009) The effects of the availability of waiting-time information on a balking queue [J]. Eur J Oper Res 198:199–209
Wei Xiong (2005) Operations research [M]. China Machine Press, Beijing
Yinghui Tang, Xiaowo Tang (2006) Queuing theory [M]. Science Press, Beijing, pp 1–6
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Shi, J., Wang, J. (2013). Optimization of Foreground Support Facilities for Commercial Banks Based on Queuing Theory. In: Qi, E., Shen, J., Dou, R. (eds) The 19th International Conference on Industrial Engineering and Engineering Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37270-4_87
Download citation
DOI: https://doi.org/10.1007/978-3-642-37270-4_87
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-37269-8
Online ISBN: 978-3-642-37270-4
eBook Packages: Business and EconomicsBusiness and Management (R0)