Abstract
Majority of organizations, with the inclusion of higher education institutions, strive to establish strategic, efficient and timely information management. In the context of higher education institutions, valuable information is required to run the business efficiently and effectively. Although the role of information in running educational institutions has become critical, higher professional education (HPE) institutions face a challenge as they seek to adopt technologies to help in their information management. Electronic Records Management System (ERMS) helps the organizations to manage the information that are needed to plan and make well informed decisions, thus improving their competencies. In relation to this, ERMS is a relatively new addition to organizations and as such, its contributions have not been explored and because of this, organizations are still hesitant to adopt ERMS initiatives. Therefore, this study proposed a framework containing factors that influence ERMS adoption in HPEs. There were ten primary factors extracted through the reviewed relevant literature of 75 articles, with UTAUT and TOE that were used as the basis for the framework development. This framework is expected to assist HPEs institutions to determine and understand various aspects (individual, technological and environment) during ERMS adoption.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Ab Aziz, A., et al.: Electronic document and records management system implementation in Malaysia: a preliminary study of issues embracing the initiative. In: International Conference on Information. Springer (2018)
Eusoff, R., Yusof, Z.M.: Development of records management system for matriculation colleges in Malaysia. Asia Pac. J. Inf. Technol. Multimed. 11(1), 23–28 (2011)
Mohd, Z., Chell, R.W.: Issues in Records Management. Penerbit Universiti Kebangsaan Malaysia, Selangor (2005)
Yusof, Z.M.: Issues and Challenges in Records Management (2005)
Baron, J.R., Thurston, A., Mcleod, J.: What lessons can be learned from the US archivist’s digital mandate for 2019 and is there potential for applying them in lower resource countries? Rec. Manag. J. 26(2), 206–217 (2016)
Dastan, Đ., Çiçek, M., Naralan, A.: The effects of information technology supported education on strategic decision making: an empirical study. Procedia Soc. Behav. Sci. 24, 1134–1142 (2011)
Yoon, D., et al.: Adoption of electronic health records in Korean tertiary teaching and general hospitals. Int. J. Med. Inform. 81(3), 196–203 (2012)
Mukred, M., Yusof, Z.M.: Factors influencing the adoption of electronic records management (ERM) for decision making process at higher professional education (HPE)’s institutions (2015)
Adade, A., Quashigah, A.Y., Eshun, P.: Academic records management in Ghanaian basic schools: a study of basic schools in the Ashiedu Keteke sub-metro in the greater Accra region. Br. J. Educ. 6(4), 33–49 (2018)
Adu, K.K.: Framework for digital preservation of electronic government in Ghana (2015)
Eze Asogwa, B.: The readiness of universities in managing electronic records: a study of three federal universities in Nigeria. Electron. Libr. 31(6), 792–807 (2013)
Mosweu, O., Bwalya, K.J., Mutshewa, A.: A probe into the factors for adoption and usage of electronic document and records management systems in the Botswana context. Inf. Dev. 33(1), 97–110 (2017)
Nwaomah, A.E.: Records information management practices: a study on a faith based university. Int. J. Innov. Educ. Res. 5(11), 87–102 (2017)
Nyathi, T., Dewah, P.: Towards implementing a records management policy at the National University of Science and Technology. ESARBICA J. 36, 12 (2017)
Gröger, S., Decker, J., Schumann, M.: Do universities get the hang of working efficiently? A survey of the influencing factors on the adoption of electronic document and workflow management in German-speaking countries (2014)
Tzeng, W.-S., et al.: Do ePortfolios contribute to learners’ reflective thinking activities? A preliminary study of nursing staff users. J. Med. Syst. 39(9), 1–10 (2015)
Merigó Lindahl, J.M., López-Jurado, M.P., Gracia Ramos, M.C.: A decision making method for educational management based on distance measures. Revista de Métodos Cuantitativos para la Economía y la Empresa 8 (2009)
Mukred, M., Yusof, Z.M.: The performance of educational institutions through the electronic records management systems: factors influencing electronic records management system adoption. Int. J. Inf. Technol. Proj. Manag. (IJITPM). 9(3), 34–51 (2018)
Hase, S., Galt, J.: Records management myopia: a case study. Rec. Manag. J. 21(1), 36–45 (2011)
Moseti, I.: Digital preservation and institutional repositories: case study of universities in Kenya. J. S. Afr. Soc. Arch. 49, 137–154 (2016)
Schaper, L.K., Pervan, G.P.: ICT and OTs: a model of information and communication technology acceptance and utilisation by occupational therapists. Int. J. Med. Inform. 76, S212–S221 (2007)
Ameen, A.A., Ahmad, K.: Information systems strategies to reduce financial corruption. In: Benlamri, R., Sparer, M. (eds.) Leadership, Innovation and Entrepreneurship as Driving Forces of the Global Economy, pp. 731–740. Springer, Berlin (2017)
Ameen, A.B., Ahmad, K.: A conceptual framework of financial information systems to reduce corruption. J. Theor. Appl. Inf. Technol. 54(1), 59–72 (2013)
Ismail, M.B., Yusof, Z.M.: The relationship between knowledge sharing, employee performance and service delivery in public sector organizations: a theoretical framework. Public Sect. ICT Manag. Rev. 3(1), 37–45 (2009)
Mukred, M., Yusof, Z.M.: The DeLone–McLean information system success model for electronic records management system adoption in higher professional education institutions of Yemen. In: International Conference of Reliable Information and Communication Technology. Springer (2017)
Mukred, M., et al.: Electronic records management system adoption readiness framework for higher professional education institutions in Yemen. Int. J. Adv. Sci. Eng. Inf. Technol. 6(6), 804–811 (2016)
Mukred, M., Yusof, Z.M.: The role of electronic records management (ERM) for supporting decision making process in Yemeni higher professional education (HPE): a preliminary review. J. Teknol. 73(2), 117–122 (2015)
Mukred, M., Yusof, Z.M.: Factors influencing the adoption of electronic records management (ERM) for decision making process at higher professional education (HPE)’s institutions. In: 1st ICRIL-International Conference on Innovation in Science and Technology (lICIST 2015), Kuala Lumpur, pp. 399–403 (2015)
Mukred, M., Yusof, Z.M.: Electronic records management and its importance for decision making process in Yemeni higher professional education (HPE): a preliminary review. In: 1st International Conference of Recent Trends in Information and Communication Technologies (IRICT 2014), Johor Bahru, pp. 105–114 (2014)
Phillips, L.A., Calantone, R., Lee, M.-T.: International technology adoption: behavior structure, demand certainty and culture. J. Bus. Ind. Mark. 9(2), 16–28 (1994)
Rogers, E.M.: Diffusion of Innovations. Simon and Schuster, New York (2010)
Proctor, E., et al.: Outcomes for implementation research: conceptual distinctions, measurement challenges, and research agenda. Adm. Policy Ment. Health Ment. Health Serv. Res. 38(2), 65–76 (2011)
Phiri, M.J.: Managing University Records and Documents in the World of Governance, Audit and Risk: Case Studies from South Africa and Malawi. University of Glasgow, Glasgow (2016)
Cheon, J., et al.: An investigation of mobile learning readiness in higher education based on the theory of planned behavior. Comput. Educ. 59(3), 1054–1064 (2012)
Atulomah, B.C.: Perceived records management practice and decision making among university administrators in Nigeria (2011)
Asogwa, B.E.: The challenge of managing electronic records in developing countries: implications for records managers in sub Saharan Africa. Rec. Manag. J. 22(3), 198–211 (2012)
Tarhini, A., Hone, K., Liu, X.: Factors affecting students’ acceptance of e-learning environments in developing countries: a structural equation modeling approach. Int. J. Inf. Educ. Technol 3(1), 54 (2013)
Mosse, E.L.: Understanding the Introduction of Computer-Based Health Information Systems in Developing Countries: Counter Networks, Communication Practices, and Social Identity–A Case Study from Mozambique. University of Oslo, Oslo (2004)
Hassall, C., Lewis, D.I.: Institutional and technological barriers to the use of open educational resources (OERs) in physiology and medical education. Adv. Physiol. Educ. 41(1), 77–81 (2016)
Lewellen, M.J.: The impact of the perceived value of records on the use of electronic recordkeeping systems (2015)
Ngulube, P., Ngulube, B.: Mixed methods research in the South African Journal of Economic and Management Sciences: an investigation of trends in the literature. S. Afr. J. Econ. Manag. Sci. 18(1), 1–13 (2015)
Gruzd, A., Staves, K., Wilk, A.: Connected scholars: examining the role of social media in research practices of faculty using the UTAUT model. Comput. Hum. Behav. 28(6), 2340–2350 (2012)
Buchanan, T., Sainter, P., Saunders, G.: Factors affecting faculty use of learning technologies: Implications for models of technology adoption. J. Comput. Higher Educ. 25(1), 1–11 (2013)
Findik, D., Özkan, S.: A model for instructors’ adoption of learning management systems: empirical validation in higher education context. TOJET Turk. Online J. Educ. Technol. 12(2), 13–25 (2013)
Grover, S.: Predicting the adoption of video podcast in online health education: using a modified version of the technology acceptance model (health education technology adoption model HEDTAM). In: E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education. Association for the Advancement of Computing in Education (AACE) (2015)
Tosuntaş, Ş.B., Karadağ, E., Orhan, S.: The factors affecting acceptance and use of interactive whiteboard within the scope of FATIH project: a structural equation model based on the unified theory of acceptance and use of technology. Comput. Educ. 81, 169–178 (2015)
Venkatesh, V., Zhang, X.: Unified theory of acceptance and use of technology: US vs. China. J. Glob. Inf. Technol. Manag. 13(1), 5–27 (2010)
Venkatesh, V., Sykes, T.A., Zhang, X.: ‘Just what the doctor ordered’: a revised UTAUT for EMR system adoption and use by doctors. In: 44th Hawaii International Conference on System Sciences (HICSS), 2011. IEEE (2011)
Ibrahim, R., Khalil, K., Jaafar, A.: Towards educational games acceptance model (EGAM): a revised unified theory of acceptance and use of technology (UTAUT). Int. J. Res. Rev. Comput. Sci. 2(3), 839–846 (2011)
Acknowledgment
We would like to thank Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia by giving the authors an opportunity to conduct this research. This research is funded by Universiti Kebangsaan Malaysia under Research Grant Code: GUP-2017-046.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Mukred, M., Yusof, Z.M., Mokhtar, U.A., Fauzi, F. (2019). A Framework for Electronic Records Management System Adoption in the Higher Professional Education: Individual, Technological and Environmental Factors. In: Saeed, F., Gazem, N., Mohammed, F., Busalim, A. (eds) Recent Trends in Data Science and Soft Computing. IRICT 2018. Advances in Intelligent Systems and Computing, vol 843. Springer, Cham. https://doi.org/10.1007/978-3-319-99007-1_78
Download citation
DOI: https://doi.org/10.1007/978-3-319-99007-1_78
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-99006-4
Online ISBN: 978-3-319-99007-1
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)