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Elements for Tailoring a BPM Maturity Model to Simplify its Use

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Business Process Management Forum (BPM 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 297))

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Abstract

Although research exists on Business Process Management (BPM) maturity models, few studies report on their practical use. This paper explores the situational needs and practitioner’s views on assessing BPM maturity. Data triangulation uncovered different applications in Swedish industry and public sector organizations through three phases: (1) data collection in a practitioner-driven BPM maturity model design, (2) validation of the design in a workshop and follow-up interviews, and (3) testing the BPM maturity model by practitioners. The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization’s needs, supplemented by a practical ‘tailoring template’. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.

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Author information

Authors and Affiliations

  1. Department of Information Systems, Karlstad Business School, Karlstad University, Universitetsgatan 2, 651 88, Karlstad, Sweden

    Marie-Therese Christiansson

  2. Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, Tweekerkenstraat 2, 9000, Ghent, Belgium

    Amy Van Looy

Authors
  1. Marie-Therese Christiansson
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  2. Amy Van Looy
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Correspondence to Marie-Therese Christiansson .

Editor information

Editors and Affiliations

  1. Department of Computer Science, Universitat Politècnica de Catalunya, Barcelona, Spain

    Josep Carmona

  2. Paderborn University, Paderborn, Germany

    Gregor Engels

  3. Pennsylvania State University, University Park, Pennsylvania, USA

    Akhil Kumar

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Christiansson, MT., Van Looy, A. (2017). Elements for Tailoring a BPM Maturity Model to Simplify its Use. In: Carmona, J., Engels, G., Kumar, A. (eds) Business Process Management Forum. BPM 2017. Lecture Notes in Business Information Processing, vol 297. Springer, Cham. https://doi.org/10.1007/978-3-319-65015-9_1

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