Skip to main content

What is important To Whom? the Effects of Career Stage on the Relationship Between Job Characteristics and Job Satisfaction of Salespersons

  • Conference paper
Proceedings of the 1989 Academy of Marketing Science (AMS) Annual Conference

Abstract

This paper examines the relationship between a salesperson’s career stage and perceptions of three job characteristics: job interest, role clarity, and job tension. It also examines the role of career stage as a moderating variable in the relationship between these job characteristics and job satisfaction among salespersons. A conceptual model is developed, and a pilot test of that model is performed. Possible implications of the model are discussed and suggestions for further research are given.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  • Bagozzi, Richard P. 1978. "Salesforce Performance and Satisfaction as a function of Individual Difference, Interpersonal, and Situational Factors." Journal of Marketing Research 15 (November): 517–31.

    Article  Google Scholar 

  • Bedeian A. G. and A. A. Armenakis. 1981. "A Path-Analytic Study of the Consequences of Role Conflict and Ambiguity." Academy of Marketing Journal 24(June): 417–424.

    Google Scholar 

  • Busch, Paul. 1980. "The Sales Manager’s Bases of Social Power and Influence Upon the Sales Force." Journal of Marketing 44(Summer): 91–101.

    Article  Google Scholar 

  • Churchill Gilbert A., Neil M. Ford, and Orville C Walker Jr. 1974. "Measuring the Job Satisfaction of Industrial Salesmen." Journal of Marketing Research 11 (August): 254–60.

    Article  Google Scholar 

  • —, —, and — 1979. "Personal Characteristics of Salespeople and Attractiveness of Alternative Rewards." Journal of Business Research 7: 25–50.

    Article  Google Scholar 

  • Cron William L., Alan Dubinsky, and Ronald E. Michaels 1988. "The Influence of Career Stages on Components of Salesperson Motivation." Journal of Marketing 52(January): 78–92.

    Article  Google Scholar 

  • —. and John W Slocum 1984. "Career Stage Effects in the Industrial Salesforce." Proceedings of the Educators’ Conference 50. Chicago: American Marketing Association: 148–152.

    Google Scholar 

  • — and — 1986. "The Influence of Career Stages on Salespeople’s Job Attitudes, Work Perceptions, and performance." Journal of Marketing Research 23(May): 119–129.

    Article  Google Scholar 

  • Donnelly, James H. Jr. and John M. Ivancevich. 1975. "Role Clarity and the salesman." Journal of Marketing 39 (January): 71–74.

    Article  Google Scholar 

  • Dubin, Robert and Joseph E. Champoux. 1977. "Central Life Interests and Job Satisfaction." Organizational Behavior and Human Performance, 18: 366–377.

    Article  Google Scholar 

  • Dubinsky, Alan J. and Bruce E. Mattson. 1979. "Consequences of Role Conflict and Ambiguity Experienced by Retail Sales People." Journal of Retailing 55 (Winter): 70–86.

    Google Scholar 

  • — and Steven J. Skinner. 1984. "Impact of Job Characteristics on Retail Salespeople’s Reactions to Their jobs." Journal of Retailing 60(summer): 35–62.

    Google Scholar 

  • Erikson, E. H. 1963. Childhood and Society, 2nd ed. New York: W. W. Norton.

    Google Scholar 

  • Ford, Neil M, Orville C. Walker and Gilbert A. Churchill. 1976. "The Psychological Consequences of Role Conflict and Ambiguity in the Industrial Salesforce." in Marketing 1776–197S and Bevond ed. Kenneth L Bernhardt. Chicago: American Marketing Association: 403–40.

    Google Scholar 

  • Hall, Douglas T. and Khalil Nougaim. 1968. "An Examination of Maslow’s Need Hierarchy in an Organizational Setting," organizational Behavior and Human Performance. 3(February): 198–205.

    Article  Google Scholar 

  • Ingram, Thomas and Danny Bellenger. 1983. "Personal and Organizational Variables: Their Relative Effects on Reward Valences of Industrial Sales-people." Journal of Marketina Research 20(May): 198–205.

    Article  Google Scholar 

  • Jolson, Marvin A. 1974. "The Salesman’s career cycle." Journal of Marketing 38(July): 39–46.

    Article  Google Scholar 

  • Miles, R. H. and M. M. Petty. 1975. "Relationship between Role Clarity, Need for Clarity and Job Tension and Satisfaction for Supervisory and Non-Supervisory Roles." Academy of Management Journal 18(December): 877–883.

    Article  Google Scholar 

  • Mount, Michael K. 1984. "Managerial Career Stage and Facets of Job Satisfaction." Journal of Vocational Behavior 24: 340–354.

    Article  Google Scholar 

  • Parasuraman, A. 1981. "Role Clarity and Job Satisfaction in Purchasing." Journal of Purchasing and Materials Management 17(Pall): 2–7.

    Google Scholar 

  • Schein, Edgar H. 1971. "The Individual, the Organization and the Career: A Conceptual Scheme." Journal of Applied Behavioral Science 7 (July/August): 401–26.

    Article  Google Scholar 

  • Slocum, John W. and William L. Cron. 1985. "Job Attitudes and Performance during Three Career Stages." Journal of Vocational Behavior 26: 126–145.

    Article  Google Scholar 

  • Super, Donald E. 1957. The Psychology of Careers. New York: Harper and Brothers.

    Google Scholar 

  • Walker, Orville C. Jr., Gilbert A Churchill, Jr., and Neil M. Ford. 1975. "Organizational Determinants of the Industrial Salesman’s Role Conflict and Ambiguity." Journal of Marketing 39(January): 32–39.

    Article  Google Scholar 

  • White, Bernard J. 1977. "The Criteria for Job Satisfaction: Is Interesting Work Most important?" US Bureau of Labor Statistics Monthly Labor Review 100 (May): 30–35.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Academy of Marketing Science

About this paper

Cite this paper

Dabholkar, P.A., Mathur, A., Wallace, E.S. (2015). What is important To Whom? the Effects of Career Stage on the Relationship Between Job Characteristics and Job Satisfaction of Salespersons. In: Hawes, J. (eds) Proceedings of the 1989 Academy of Marketing Science (AMS) Annual Conference. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-17055-8_75

Download citation

Publish with us

Policies and ethics