Abstract
The Chinese government has developed a unique “Smart Eldercare” model that utilizes digital technologies to address the growing needs of its rapidly aging population. To implement this model, the government has initiated policies to accelerate talent cultivation, highlighting the importance of Smart Eldercare education at different levels in universities and vocational schools. This paper presents the design and development of an aging scenario Wiki and conducts a usability evaluation of this Wiki as a collaborative learning tool for nascent Smart Eldercare education. First, during the development phase, we conducted lab-based usability testing using 18 tasks of 3 types with 12 student participants who followed the think-aloud protocol. Our analysis identified seven usability issues, and we subsequently addressed them in the optimization phase. Second, we evaluated the usability of the aging scenario Wiki as a learning tool in actual work teaching activities involving 54 students who collaborated on creating aging scenarios. The evaluation yields a System Usability Scale score of 67.45 and a C usability rating, indicating the areas for further improvement. Overall, the aging scenario Wiki demonstrated the potential to be a practical and effective learning tool for nascent Smart Eldercare education. Our study highlights the importance of user-centered design and usability testing in developing educational resources for emerging fields such as Smart Eldercare.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
An, N.: Toward learning societies for digital aging. arXiv preprint arXiv:2305.01137 (2023)
An, N., Xu, Y., Gao, Q., Zhu, W., Wu, A., Chen, H.: Automatically labeling aging scenarios with a machine learning approach. In: Duffy, V.G., Gao, Q., Zhou, J., Antona, M., Stephanidis, C. (eds.) HCII 2022. LNCS, vol. 13521, pp. 242–260. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-17902-0_18
Archambault, P.M., et al.: Wikis and collaborative writing applications in health care: a scoping review. J. Med. Internet Res. 15(10), e2787 (2013)
Bangor, A., Kortum, P., Miller, J.: Determining what individual SUS scores mean: adding an adjective rating scale. J. Usability Stud. 4(3), 114–123 (2009)
Barros, B., Verdejo, M.: Entornos para la realización de actividades de aprendizaje colaborativo a distancia. Inteligencia Artificial. Revista Iberoamericana de Inteligencia Artificial 5(12), 39–49 (2001)
Battleson, B., Booth, A., Weintrop, J.: Usability testing of an academic library web site: a case study. J. Acad. Librariansh. 27(3), 188–198 (2001)
Becker, D.A., Yannotta, L.: Modeling a library web site redesign process: developing a user-centered web site through usability testing. Inf. Technol. Libr. 32(1), 6–22 (2013)
Brooke, J., et al.: SUS-a quick and dirty usability scale. Usability Eval. Ind. 189(194), 4–7 (1996)
Chen, H., Hagedorn, A., An, N.: The development of smart eldercare in China. The Lancet Regional Health-Western Pacific (2022)
Chin, J.P., Diehl, V.A., Norman, K.L.: Development of an instrument measuring user satisfaction of the human-computer interface. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 213–218 (1988)
Duffy, P., Bruns, A.: The use of blogs, wikis and RSS in education: a conversation of possibilities. In: Learning on the Move: Proceedings of the Online Learning and Teaching Conference 2006, pp. 31–38. Queensland University of Technology (2006)
Dumas, J.S., Dumas, J.S., Redish, J.: A practical guide to usability testing. Intellect books (1999)
Johnson, D.W., Johnson, R.T., Smith, K.A.: Cooperative learning returns to college what evidence is there that it works? Change Mag. High. Learn. 30(4), 26–35 (1998)
Kirakowski, J.: The software usability measurement inventory: background and usage. In: Usability Evaluation in Industry, pp. 169–178 (1996)
Lee, J.K., Tomasa, L., Evans, P., Pho, V.B., Bear, M., Vo, A.: Impact of geriatrics elective courses at three colleges of pharmacy: attitudes toward aging and eldercare. Curr. Pharm. Teach. Learn. 11(12), 1239–1247 (2019)
Lewis, J.R.: Psychometric evaluation of the post-study system usability questionnaire: the PSSUQ. In: Proceedings of the Human Factors Society Annual Meeting, vol. 36, pp. 1259–1260. Sage Publications, Los Angeles (1992)
Lin, C.-Y., Okamoto, M.: The method of user’s requirement analysis by participation of the user: constructing an information system for travelers. In: Kurosu, M. (ed.) HCD 2009. LNCS, vol. 5619, pp. 862–868. Springer, Heidelberg (2009). https://doi.org/10.1007/978-3-642-02806-9_99
Majchrzak, A., Wagner, C., Yates, D.: The impact of shaping on knowledge reuse for organizational improvement with wikis. MIS Q. 455–469 (2013)
Marshall, C., Mcmanus, B., Prail, A.: Usability of product X-lessons from a real product. Behav. Inf. Technol. 9(3), 243–253 (1990)
Meyrowitz, J.: The impact of electronic media on social behavior (1985)
Nash, S.: Learning objects, learning object repositories, and learning theory: preliminary best practices for online courses. Interdisc. J. E-Learn. Learn. Objects 1(1), 217–228 (2005)
Nielsen, J., Landauer, T.K.: A mathematical model of the finding of usability problems. In: Proceedings of the INTERACT’93 and CHI’93 Conference on Human Factors in Computing Systems, pp. 206–213 (1993)
Ohnishi, J., Go, K.: Requirement engineering. Kyoritsu Shuppan (2002)
Rubin, J., Chisnell, D.: Handbook of Usability Testing: How to Plan, Design and Conduct Effective Tests. Wiley, Hoboken (2008)
Salinas Ibáñez, J.M., et al.: Enseñanza flexible, aprendizaje abierto: las redes como herramientas para la formación. Revista electronica de tecnologia educativa, Edutec (1999)
Sauro, J.: Measuring usability with the system usability scale (SUS) (2011)
Seibert, K., et al.: Application scenarios for artificial intelligence in nursing care: rapid review. J. Med. Internet Res. 23(11), e26522 (2021)
Simon, K.E.H.: Protocol Analysis: Verbal Reports as Data. MIT Press, Cambridge (1984)
Smith, B.L., MacGregor, J.T.: What is collaborative learning (1992)
Tullis, T., Fleischman, S., McNulty, M., Cianchette, C., Bergel, M.: An empirical comparison of lab and remote usability testing of web sites. In: Usability Professionals Association Conference (2002)
Willis, J.L., et al.: Impact of interprofessional geriatric teamwork on students’ perceptions of older persons and collaborative practice. Gerontol. Geriatr. Educ. 44(1), 118–130 (2023)
Zhu, C.: Student satisfaction, performance, and knowledge construction in online collaborative learning. J. Educ. Technol. Soc. 15(1), 127–136 (2012)
Zolezzi, M., Sadowski, C.A., Al-Hasan, N., Alla, O.G.: Geriatric education in schools of pharmacy: students’ and educators’ perspectives in Qatar and Canada. Curr. Pharm. Teach. Learn. 10(9), 1184–1196 (2018)
Acknowledgements
This work was partially supported by Anhui Province Higher Education Institution Quality Project “Smart Eldercare” (2019kfkc010) and Hefei University of Technology Teaching Reform Demonstration Course Project “Smart Eldercare” (KCSZ2020038).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Lu, Z. et al. (2023). Usability Evaluation of the Aging Scenario Wiki as a Learning Tool. In: Gao, Q., Zhou, J., Duffy, V.G., Antona, M., Stephanidis, C. (eds) HCI International 2023 – Late Breaking Papers. HCII 2023. Lecture Notes in Computer Science, vol 14055. Springer, Cham. https://doi.org/10.1007/978-3-031-48041-6_8
Download citation
DOI: https://doi.org/10.1007/978-3-031-48041-6_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-48040-9
Online ISBN: 978-3-031-48041-6
eBook Packages: Computer ScienceComputer Science (R0)