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Identifying the Factors that Influence Users’ Intentions to Use Mobile Payment Services

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Proceedings of the 2nd International Conference on Emerging Technologies and Intelligent Systems (ICETIS 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 584))

Abstract

Mobile payments with significant economic potential have emerged due to the advancement of mobile communication technology and the widespread use of intelligent gadgets. However, the rate of mobile payment adoption is insufficient. This study aims to measure behavioral intention to use Mobile payments. The target populations of the current study are mobile device users in Iraq. The study used Partial Least Square to measure 281 usable questioners. The results indicated that information quality, system quality, and service quality have a significant impact on trust and user satisfaction with mobile payment. Besides, trust and user satisfaction significantly impact behavioral intention to use m-payment. Therefore, Mobile payments services providers should constantly make sure that the information they give is correct and up to date. Furthermore, developers of mobile service systems must ensure that the Mobile payments system is dependable, simple to use, and responsive.

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Author information

Authors and Affiliations

  1. Department of Public Administration, Cihan University-Erbil, Kurdistan Region Erbil, Iraq

    Alaa S. Jameel & Sameer S. Hamdi

  2. Faculty of Technology Management and Business, Universiti Tun Hussein Onn, Parit Raja, Malaysia

    Abdul Rahman Ahmad

Authors
  1. Alaa S. Jameel
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  2. Sameer S. Hamdi
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  3. Abdul Rahman Ahmad
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Corresponding author

Correspondence to Alaa S. Jameel .

Editor information

Editors and Affiliations

  1. Universiti Teknologi Malaysia, Johor, Malaysia

    Mohammed A. Al-Sharafi

  2. The British University in Dubai, Dubai, United Arab Emirates

    Mostafa Al-Emran

  3. Al-Buraimi University College, Al Buraimi, Oman

    Mohammed Naji Al-Kabi

  4. The British University in Dubai, Dubai, United Arab Emirates

    Khaled Shaalan

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Jameel, A.S., Hamdi, S.S., Ahmad, A.R. (2023). Identifying the Factors that Influence Users’ Intentions to Use Mobile Payment Services. In: Al-Sharafi, M.A., Al-Emran, M., Al-Kabi, M.N., Shaalan, K. (eds) Proceedings of the 2nd International Conference on Emerging Technologies and Intelligent Systems. ICETIS 2022. Lecture Notes in Networks and Systems, vol 584. Springer, Cham. https://doi.org/10.1007/978-3-031-25274-7_13

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