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Rethinking Mobile Interaction Design Within Service

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HCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13516))

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Abstract

Along with the explosion of mobile access across the globe, service experience has evolved. Now there is a myriad of service settings in which mobile interactive artifacts are used in providing service, ranging from express, shopping to healthcare, and more. Those interactive products in service consequently not only enable to interact with users but also aim to offer high-quality service. In this paper, we find mobile interaction design evolved by taking advantage of service design. To better understand the difference and competence of mobile applications within service, we compare the independence tool mobile applications and the service embedded mobile applications in four paradigms: communication actors, design objective, value, process. There is an obvious feature that from “linear analysis” to “open system analysis”. Then summarizing the benefits of rethinking from a service perspective: sequence thinking of content rhythm; a holistic lens in solving the problem; multi-role stakeholders’ co-creation. Based on service measuring methods, we deduce the evaluation dimensions content of service embedded mobile applications. Finally, To validate the evaluation scheme, we conducted a pilot study in mobile courier applications by collecting and classifying service functions to propose mobile courier applications design constraints from service dimension view. In this way, we try to give a contribution to the development of service-embedded mobile interaction design.

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Author information

Authors and Affiliations

  1. Zhejiang Normal University, Zhejiang, China

    Zhen Xiao

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Baisong Liu

Authors
  1. Zhen Xiao
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  2. Baisong Liu
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Corresponding author

Correspondence to Baisong Liu .

Editor information

Editors and Affiliations

  1. The Open University of Japan, Chiba, Japan

    Masaaki Kurosu

  2. Tokyo University of Science, Tokyo, Saitama, Japan

    Sakae Yamamoto

  3. Tokyo City University, Tokyo, Japan

    Hirohiko Mori

  4. Southern University of Science and Technology, Shenzhen, China

    Marcelo M. Soares

  5. World Usability Day and Bubble Mountain Consulting, Newton Center, MA, USA

    Elizabeth Rosenzweig

  6. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

  7. Tsinghua University, Beijing, China

    Pei-Luen Patrick Rau

  8. Coventry University, Coventry, UK

    Don Harris

  9. Cranfield University, Cranfield, UK

    Wen-Chin Li

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Xiao, Z., Liu, B. (2022). Rethinking Mobile Interaction Design Within Service. In: Kurosu, M., et al. HCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction. HCII 2022. Lecture Notes in Computer Science, vol 13516. Springer, Cham. https://doi.org/10.1007/978-3-031-17615-9_11

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  • DOI: https://doi.org/10.1007/978-3-031-17615-9_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-17614-2

  • Online ISBN: 978-3-031-17615-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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